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Customer Support Associate Jobs in Huntley, IL (NOW HIRING)

Coilcraft

Customer Service Associate

Cary, IL

$14.75 - $20.25/hr

SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT Position: Customer Support Associate - Quality Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer ...

Coilcraft

Customer Service Associate

Cary, IL

$14.75 - $20.25/hr

SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT Position: Customer Support Associate - Quality Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT Position: Customer Support Associate - Quality Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT Position: Customer Support Associate - Quality Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer ...

Paylocity

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

The Support Specialist I plays a pivotal role within our organization, acting as the front-line ... Associate's degree * 1+ years demonstrated Client/Customer Service experience. * Intermediate ...

Wheels, Inc.

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $23.75/hr

As a Customer Support Specialist, you'll be an essential part of that mission, ensuring every ... Provide backup for other associates as designated by leadership. * Request and Task Management:

Wheels, LLC

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $23.75/hr

As a Customer Support Specialist, you'll be an essential part of that mission, ensuring every ... Provide backup for other associates as designated by leadership. * Request and Task Management:

Wheels

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $23.75/hr

As a Customer Support Specialist, you'll be an essential part of that mission, ensuring every ... Provide backup for other associates as designated by leadership. * Request and Task Management:

Wheels, Inc.

Customer Support Specialist

Schaumburg, IL

$17.75 - $23.75/hr

As a Customer Support Specialist, you'll be an essential part of that mission, ensuring every ... Provide backup for other associates as designated by leadership. * Request and Task Management:

chicosfas

Support Associate - Chico's

Deer Park, IL

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Deer Park, IL

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Deer Park, IL

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Makino

Consumable Support Associate SST

Elgin, IL

$16.75 - $21.75/hr

... Support Associate is responsible for a broad array of activities to provide service for consumables ... This includes: responding to customer inquiries, inventory lookup, quote / order processing ...

Makino

Consumable Support Associate SST

Carol Stream, IL

$16.75 - $21.75/hr

... Support Associate is responsible for a broad array of activities to provide service for consumables ... This includes: responding to customer inquiries, inventory lookup, quote / order processing ...

Makino

Consumable Support Associate SST

Elgin, IL · On-site

$16.75 - $21.75/hr

... Support Associate is responsible for a broad array of activities to provide service for consumables ... This includes: responding to customer inquiries, inventory lookup, quote / order processing ...

Pasona NA

Operations Support Associate

Itasca, IL · Hybrid

$28 - $30/hr

Minimum 1 year of experience in manufacturing customer service experience or supply chain ... Support sales team with logistics quotes, shipment coordination, inventory reports, supplier ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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Customer Support Associate information

See Huntley, IL salary details

$11

$19

$28

How much do customer support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer support associate in Huntley, IL is $19.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Huntley, IL? The most popular types of Customer Support jobs in Huntley, IL are:
What job categories do people searching Customer Support Associate jobs in Huntley, IL look for? The top searched job categories for Customer Support Associate jobs in Huntley, IL are:
What cities near Huntley, IL are hiring for Customer Support Associate jobs? Cities near Huntley, IL with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Customer Service Associate

Customer Service Associate

Coilcraft

Cary, IL

$14.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 hours ago

Coilcraft rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT

Position: Customer Support Associate – Quality Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a worldwide reputation for high-quality passive electronic components. Our products support industries including telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Support Associate to join our team and serve as the primary point of contact for customer quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining Coilcraft's commitment to quality and customer satisfaction.

About the Role and Your Impact
  • Serve as the initial point of contact for customer quality concerns
  • Create, process, and track Quality Assurance Inquiries from submission through resolution
  • Coordinate with internal departments to investigate and resolve customer issues
  • Draft and deliver 8D reports based on failure analysis and corrective actions
  • Coordinate customer returns, exchanges, and credits
  • Assemble and route contract review documentation
  • Act as a resource for internal teams regarding quality-related inquiries
  • Support management with quality-related tasks and reporting
Who We're Looking For
  • Strong computer proficiency and ability to work with databases and reporting tools
  • Excellent verbal and written communication skills
  • Strong attention to detail and accuracy
  • Ability to manage multiple tasks and deadlines
  • Sound judgment and problem-solving skills
  • Ability to work cross-functionally with multiple teams
Preferred Skills
  • Experience in customer support, quality, or manufacturing environments
  • Familiarity with quality systems or corrective action processes (8D, etc.)
  • Experience handling customer returns or product issue resolution
  • Comfort working with technical information or manufacturing data
Why You'll Love Working at Coilcraft
  • Play a key role in maintaining customer satisfaction and product quality
  • Work closely with engineering, manufacturing, and quality teams
  • Stable company with a 75+ year history and long-tenured employees
  • Opportunity to grow into quality or operations-focused roles
  • Comprehensive benefits including health insurance, 401(k) with match, and profit sharing
Benefits
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
  • Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.

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