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Affinity Customer Service Representative Jobs (NOW HIRING)

glassybaby

Customer Service Representative

Redmond, WA · On-site

$21.30 - $22.50/hr

Description Be the ambassador of glassybaby to the customer by providing excellent customer service to customers who contact glassybaby via phone and/or email. This is an in-person position at our

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How much do affinity customer service representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for affinity customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Affinity Customer Service Representative?

An Affinity Customer Service Representative is a professional who assists customers associated with a specific group or organization, known as an affinity group. Their role involves answering inquiries, resolving issues, and providing personalized service tailored to the needs of the group’s members. They often work for companies that offer special products or services to organizations such as alumni associations, professional groups, or membership clubs. By understanding the unique needs of their assigned affinity group, these representatives foster loyalty and ensure customer satisfaction. Excellent communication, problem-solving skills, and empathy are essential for success in this role.

How does an Affinity Customer Service Representative typically collaborate with other departments to resolve customer issues?

Affinity Customer Service Representatives often work closely with teams such as billing, technical support, and sales to ensure customer concerns are addressed efficiently. When a customer's issue extends beyond standard inquiries, representatives coordinate with the appropriate department, providing detailed information and following up to ensure resolution. This collaborative approach not only helps resolve complex problems but also ensures a seamless customer experience. Regular team meetings and shared case management systems are commonly used to facilitate smooth communication and workflow.

What are the key skills and qualifications needed to thrive as an Affinity Customer Service Representative, and why are they important?

To thrive as an Affinity Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a strong customer service orientation, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes specific product knowledge are typically required. Patience, active listening, and the ability to remain calm under pressure help build strong customer relationships and resolve issues effectively. These skills and qualities are essential for ensuring customer satisfaction, loyalty, and positive brand perception.
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What job categories do people searching Affinity Customer Service Representative jobs look for? The top searched job categories for Affinity Customer Service Representative jobs are:
Affinity Customer Service Representative jobs near you
Infographic showing various Affinity Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Hybrid

Customer Service Representative - Hybrid

Affinity Plus

Grand Rapids, MN

$17.05 - $20.41/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Position Overview:
A Member Advisor interacts with our members through the lobby, drive thru and phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc... In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.
Duties and Responsibilities:
  • Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
  • Provide education to our members on self-serve options
  • Verify endorsements and proper identification on deposit transactions
  • Execute wire or ACH transferring of funds
  • Instant issue debit, credit, and gift cards
  • Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
  • Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
  • Other duties as assigned
Qualification and Skills:
  • 1+ years of customer service or professional experience working with people and/or cash handling experience required
  • Aptitude to work independently as well as part of a team and ability to collaborate with others
  • Strong verbal and written communication skills
  • Time Management skills and the ability to prioritize workload based on department and member needs
  • Flexibility to adapt and succeed in a dynamic environment
  • Ability and drive to provide exceptional service to members and employees
  • Intermediate computer skills and the ability to navigate between multiple systems with ease
Workplace Environment:
  • Requires face-to-face interaction and coordination of work with other employees, and in-person interaction
  • Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
  • Working at a computer 98% of the day, utilizing the phone 40-60%
  • Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
  • Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
  • Lift, carry, push or pull up to approximately 50 pounds
  • Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Required Work Schedule:Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.
This position will have an in-person training period of at least 90 days in Grand Rapids, MN. Ongoing, the position will be mostly virtual with a rotating full week in-person, in Grand Rapids, MN, once every six weeks.
Compensation:
This position has a starting pay range of $17.05 - $20.41 per hour.
In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.
Total Rewards:
Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.
Disclaimer
Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.
Application Deadline
Affinity Plus Federal Credit Union accepts applications on a rolling basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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