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Administration Associate Jobs in Frederick, MD (NOW HIRING)

Bonnie Jones Associates, LLC

Be Seen First

Estates, Trusts and Probate Paralegal

Potomac, MD · On-site

$80K - $120K/yr

Manage estate and trust administration matters while ensuring deadlines are met. * Communicate ... Company Description Bonnie Jones Associates, L.L.C. is your source for finding and filling ...

AeroVironment

Contracts Associate, II

Germantown, MD · On-site

$23 - $35/hr

Worker Type Regular Summary The Contracts Associate II, provides administrative support to the ... ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the ...

Town of Leesburg, VA

Accounting Associate II

Leesburg, VA · On-site

$54K - $118K/yr

Associates Degree in business administration or accounting. Compensation and Benefits The Town of Leesburg is committed to providing competitive compensation and benefits, and opportunities to grow ...

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All JobsAdministration Associate JobsAdministration Associate Jobs in Frederick, MD

Administration Associate information

See Frederick, MD salary details

$13

$20

$30

How much do administration associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for administration associate in Frederick, MD is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $20.77 per hour, depending on experience, location, and employer.

What is an administration associate?

Administration Associates are professionals who provide vital support to organizations by handling a variety of administrative and clerical tasks. Their responsibilities often include organizing files, scheduling appointments, managing correspondence, and assisting with office operations to ensure smooth workflow. They also frequently help with data entry, record keeping, and coordinating meetings or events. Administration Associates play a key role in maintaining the efficiency and organization of a workplace.

What are the key skills and qualifications needed to thrive as an administration associate?

To thrive as an Administration Associate, you need strong organizational abilities, attention to detail, and proficiency in office procedures, generally supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, scheduling tools, and document management systems is typically required. Excellent communication, time management, and problem-solving skills help an Administration Associate excel in supporting teams and managing multiple tasks. These skills ensure smooth office operations, effective coordination, and reliable administrative support in a busy work environment.

What are some common challenges administration associates face when supporting multiple departments, and how can they manage competing priorities effectively?

Administration Associates often support several departments simultaneously, which can lead to conflicting deadlines and shifting priorities. To manage these challenges, it's important to develop strong organizational and communication skills, prioritize tasks based on urgency and impact, and proactively clarify expectations with supervisors and team members. Utilizing tools like shared calendars, task management software, and regular check-ins can help ensure that all responsibilities are addressed efficiently. Seeking feedback and being adaptable also contribute to maintaining a smooth workflow in a dynamic office environment.

What is the difference between Administration Associate vs Administrative Assistant?

AspectAdministration AssociateAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice settings across various industriesOffice settings across various industries
Employer & Industry UsageCommon in corporate, healthcare, and government sectorsCommon in corporate, healthcare, and nonprofit sectors
Job ResponsibilitiesSupporting administrative tasks, data entry, schedulingHandling correspondence, scheduling, filing, customer service

While both roles support administrative functions, an Administration Associate often has a broader scope, including data management and project support, whereas an Administrative Assistant typically focuses on clerical and scheduling tasks. Both positions are vital in office operations and share similar credentials and work environments.

What are the most commonly searched types of Administration jobs in Frederick, MD?

The most popular types of Administration jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Administration Associate jobs?

Cities near Frederick, MD with the most Administration Associate job openings:

Administration Associate jobs near you
Infographic showing various Administration Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,973 per year, or $20.2 per hour.

Operational Support Associate (Remote)

Montage Marketing Group

Rockville, MD • Remote

$26/hr

Part-time

Posted 7 days ago

Job description

Are you an experienced customer support professional with a strong background in ServiceNow? Are you known for professional, efficient, and proactive resolution of customer concerns and inquiries? Do you thrive in fast-paced, high-volume, team-oriented environments? Montage Marketing Group wants you!
Montage is looking for part-time Operational Support Desk Associates to support a federal government contract. These support roles ensure timely, professional, and participant-focused responses to grant research fellowship stakeholders in a ticketing system environment.
This is a part-time, remote position for those residing in: Virginia, Maryland, Washington D.C., Arizona, Delaware, Florida, Georgia, Illinois, New York, North Carolina, Texas, or West Virginia. The anticipated hourly rate for this role is $26.00.
About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connectionsand making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.

Summary

The Operational Support Desk Associate is the first point of contact grant applicants, reviewers, and other parties engage with to resolve any application questions or concerns. This role is responsible for facilitating efficient evaluation of customer inquiries, resolving any knowledge-related questions, and referring grant applicants to the IT service desk for any technical issues. Adhering to prescribed scripts, templates, and approved communication copy, Operational Support Desk Associates deliver consistent, efficient responses in a production volume environment.

Responsibilities

Service Delivery

  • Serve as the first-line support for all public grant application and review process inquiries.
  • Demonstrate professional, respectful, and empathetic communication in evaluating and resolving customer inquiries.
  • Record and track all interactions and resolutions in ServiceNow for transparency, continuity, and reporting purposes.
  • Identify and escalate tickets that require specialized support to the appropriate Lead or internal IT team member, in alignment with established processes and policies.
  • Follow and comply with processing standard operating procedures.
  • Closely assesses ticket inquiries, paying close attention to specific details to ensure the proper canned response is provided, or necessary escalation workflow is followed.

Time Management

  • Demonstrates strong commitment to program SLAs by ensuring timely, high-quality resolution of tickets upon first contact.
  • Proactively communicates with Lead and Manager when ticketing volume challenges arise; takes personal ownership of efficient ticket resolution.
  • Knowledge Management
  • Continually builds knowledge and understanding of grant program and application process, leveraging all available resources to prioritize first contact resolution.
  • Identifies opportunities to improve existing knowledge base resources, operational workflows, and communicates suggestions to Lead and Manager.
  • Stays informed about changes to grant programs, application portals, or policies to ensure accurate and up-to-date support.

Team Orientation

  • Remains open and responsive to feedback and coaching from peers, Lead, Manager, and client team.
  • Exercises a team-orientation to workload, proactively seeking out additional ticketing assignments to balance volume and ensure team achievement of SLAs.
  • Coordinates with Lead, Manager, and internal client team to relay feedback and resolve systemic issues.
  • Support development of weekly reports outlining topics and types of inquiries information and timeliness of responses to the client.


Required Qualifications:

  • 1-3 years of experience in a virtual customer or client support environment.
  • Experience utilizing ticketing systems such as ServiceNow, Zendesk, or similar.
  • Excellent written communication skills.
  • Ability to obtain Public Trust with a federal government agency.

Preferred Qualifications:

  • Federal, state, or local government contracting experience.
  • Previous experience supporting higher education, educational grants, science, or technology-related fields.