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Graham Healthcare Group is seeking a Senior Director of Hospice Quality and Education who will play a crucial role in assessing, planning, implementing, and evaluating education and training curriculums collaboratively with the Senior VP of Operations, ensuring alignment with regulatory requirements, strategic initiatives, and employee needs across all divisions. The Senior Director of Hospice Quality and Education will be accountable for monitoring, implementing, and evaluating processes and programs to meet regulatory, accreditation, and standards of practice, as well as being accountable for the staff development team to ensure proper rollout, maintenance, and success of all education programs.

• Oversee and coordinate all quality improvement activities, utilizing continuous quality improvement principles and methodologies
• In collaboration with Human Resources, coordinate Agency Orientation for clinical staff.
• Develop and coordinate the content of ongoing staff development and clinical training courses.
• Ensure Agency compliance with mandatory orientation, ongoing educational, and in-service requirements, as directed by the Medicare Conditions of Participation (CoPs), ACHC standards, and other applicable accreditation/governmental agency mandates.
• Participate in the selection of agency preceptors/mentors in conjunction with the Clinical leadership staff.
• Assist in the overall development and implementation of our CAHPS initiative and coordinate, participate in, and report on activities and outcomes related to ACHC initiatives across the organization.
• Track and trend outcomes with goals for continuous improvement.
• Assist other clinical departments with documentation improvement as needed.
• Establish and maintain a documentation task force for ongoing documentation recommendations.
• Manage all education and quality staff for GHG Hospice.
• Develop standardized processes, Audit Management, across the Graham Healthcare Group company wide.
• Audit charts quarterly to ensure accurate processing and implement necessary changes.
• Oversee the HIS and Oasis Submission Process to ensure compliance and accuracy, and support development of needs related to future HOPE assessment.
• Monitor department activities' timeliness and effectiveness using internal benchmarking and industry standards, utilizing reporting tools.
• Conduct continuous process evaluation and provide recommendations to leadership for areas of improvement and cost savings.
• Analyze daily reports in HCHB/Salesforce to track patients with outstanding items and prioritize triage to teams.

• Manage and supervise Staff Development.
• Ensure education programs align with company strategic initiatives and address patient and employee needs.
• Manage processes within QA and Hospice Education.
• Establish, monitor, and report appropriate KPIs to leadership on a monthly basis.
• Uphold the Company's Core Values and Core Competencies in all aspects of work.

• Proficient in training and developing employees to meet company expectations.
• Experienced in conducting group presentations and teaching/training with an understanding of adult learning principles.
• Demonstrates strong organizational skills, attention to detail, and the ability to meet deadlines effectively.
• Maintains up-to-date knowledge of Medicare Guidelines for Hospice.

• Bachelor’s degree in nursing, Masters preferred
• Current RN license
• Seven (7+) years clinical experience in Hospice or Home Health industry, preferred.
• Five (5+) years of supervisory experience and/or demonstrated ability to manage a team.
• Experience with state/CMS Survey Process.
• Experience setting and exceeding organizational quality metrics.
• Clear understanding of medical terminology and basic ICD10 coding.
• Homecare Homebase experience, preferred.
• Strong organizational skills, able to effectively manage concurrent demands and multi-task.
• Competent and proficient in understanding QAPI and ACHC accreditation
• Knowledge of Medicare regulations and Hospice COPs.
• Flexible during times of change.

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages: 15 days PTO that grows with your tenure, 6 paid holidays, 1 personal day.
• Retirement: Save for your future with our company offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status.