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Accounting Customer Service Representative Jobs (NOW HIRING)

NASBA

Customer Service Representative

Nashville, TN · Hybrid

$37K/yr

The Customer Service Representative is responsible for answering inbound calls and emails for four lines of business including CPA Examination Services, NASBA Licensing, the National Candidate ...

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NASBA

Customer Service Representative

Nashville, TN · Hybrid

$37K/yr

The Customer Service Representative is responsible for answering inbound calls and emails for four lines of business including CPA Examination Services, NASBA Licensing, the National Candidate ...

New

BCS, Inc

Patient Accounting Specialist

Waconia, MN

$16.73 - $21.73/hr

BCS INCORPORATED BCS, Inc a healthcare practice management firm located in Waconia, MN is seeking the right candidate to join our staff as a Patient Accounting /Customer Service Rep. This is a ...

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How much do accounting customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for accounting customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an accounting customer service representative?

To thrive as an Accounting Customer Service Representative, you need a solid understanding of basic accounting principles, strong numerical skills, and typically a background in finance or business administration. Familiarity with accounting software (like QuickBooks or SAP), CRM systems, and proficiency in Microsoft Excel are commonly required technical tools. Outstanding communication, problem-solving abilities, and attention to detail help you effectively address client inquiries and resolve billing issues. These skills ensure accurate financial transactions and foster positive client relationships, which are critical for customer satisfaction and organizational success.

What are some common challenges faced by accounting customer service representatives, and how can they be effectively managed?

Accounting Customer Service Representatives often encounter challenges such as handling complex billing inquiries, addressing discrepancies in financial records, and managing high volumes of customer requests during peak periods. To effectively manage these challenges, it is important to stay organized, maintain clear communication with both customers and internal teams, and utilize accounting software efficiently. Proactively seeking clarification from accounting or finance colleagues and participating in ongoing training can also help representatives stay updated on best practices and policy changes.

What is an accounting customer service representative?

An Accounting Customer Service Representative is a professional who assists clients or customers with inquiries and issues related to accounting, billing, payments, and financial records. They act as a liaison between the accounting department and customers, helping to resolve discrepancies, answer questions about invoices, process payments, and provide information about account balances. These representatives use their knowledge of accounting principles and customer service skills to ensure client satisfaction and maintain accurate financial records. Their role is essential in maintaining trust and transparency between a company and its customers.
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Accounting Customer Service Representative jobs near you
Infographic showing various Accounting Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

EAST COAST ORTHOTIC AND PROSTHETIC

Buffalo, NY • On-site

$15/hr

Full-time

Re-posted 29 days ago

Job description

The Customer Service Representative (CSR) is an administrative position whose primary duties consist of office work that is directly related to the general business operations of East Coast Orthotic & Prosthetic Corp (ECOP).

Under general supervision of the Team Lead, the CSR is responsible for the entire process in ECOP’s business revenue cycle, from first initiating contact with the insurance company (“the payer”) through collection of payment for services rendered by ECOP and posting such payment information into the Healthcare Information System (Fastrack). 

Utilizing correct patient information and asking detailed analytical questions, the CSR must first obtain coverage information and approximate expected payment from the payer and estimated patients’ out of pocket expense.  After the item is dispensed to the patient, the CSR must collect, investigate, follow up and advise the payer on what payment is due for our services.  The CSR must continually follow up on the billing process between ECOP, the healthcare provider, and the insurance company.

Essential Functions, but not limited to:

  • Enter patient demographics, insurance information, work order, prescription, notes and scan documents into Fastrack (software)
  • Verify benefits with insurance carriers to obtain coverage information for items dispensed
  • Calculate a patient’s deductible and co-insurance, when applicable, and educate the patient/caregiver of his/her financial responsibility
  • Ensure that the patient chart is in compliance and sent to billing
  • Answer daily telephone calls from practitioners/patients (Calls regarding patient balances/payments, patient appointments, and paperwork deliveries)
  • Maintain Practitioner-Patient Schedule
  • Daily communication with Practitioners, Team Leads and Purchasing Department
  • Follow up on pending authorizations and on custom deliveries

Required Skills & Abilities:

  • Knowledge of medical reimbursement and terminology.
  • Advanced computer skills including Windows-based office technologies (ex: Word, Excel) Gmail, Google Sheets and automated billing systems.
  • Excellent organizational skills and the ability to manage multiple tasks.
  • Proficiency in basic math and accounting skills.
  • Bachelor's degree preferred or equivalent combination of education and experience required
  • Bi-lingual (English/Spanish) a Plus
  • Work Experience in Medical Office/ Hospital Preferred
  • Excellent interpersonal, oral (including telephone) and written communication skills.
  • Ability to Understand and Meet Patient and Physician Needs.
  • Excellent People Skills, Strong Attention to Detail
  • Must Exhibit Confidence Working in a Team and Individual Setting.

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