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Accounting Customer Service Representative Jobs (NOW HIRING)

PJMARK

Accounting/Customer Service

South Hackensack, NJ · On-site

$17.25 - $23.25/hr

We are looking for a detail-oriented and dependable Accounting / Customer Service Representative to join the PJ Mark team. This role supports both our day-to-day accounting operations and customer ...

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How much do accounting customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for accounting customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an accounting customer service representative?

An Accounting Customer Service Representative is a professional who assists clients or customers with inquiries and issues related to accounting, billing, payments, and financial records. They act as a liaison between the accounting department and customers, helping to resolve discrepancies, answer questions about invoices, process payments, and provide information about account balances. These representatives use their knowledge of accounting principles and customer service skills to ensure client satisfaction and maintain accurate financial records. Their role is essential in maintaining trust and transparency between a company and its customers.

What are the key skills and qualifications needed to thrive as an accounting customer service representative?

To thrive as an Accounting Customer Service Representative, you need a solid understanding of basic accounting principles, strong numerical skills, and typically a background in finance or business administration. Familiarity with accounting software (like QuickBooks or SAP), CRM systems, and proficiency in Microsoft Excel are commonly required technical tools. Outstanding communication, problem-solving abilities, and attention to detail help you effectively address client inquiries and resolve billing issues. These skills ensure accurate financial transactions and foster positive client relationships, which are critical for customer satisfaction and organizational success.

What are some common challenges faced by accounting customer service representatives, and how can they be effectively managed?

Accounting Customer Service Representatives often encounter challenges such as handling complex billing inquiries, addressing discrepancies in financial records, and managing high volumes of customer requests during peak periods. To effectively manage these challenges, it is important to stay organized, maintain clear communication with both customers and internal teams, and utilize accounting software efficiently. Proactively seeking clarification from accounting or finance colleagues and participating in ongoing training can also help representatives stay updated on best practices and policy changes.

What are the 5 basic accounting skills?

An Accounting Customer Service Representative should have fundamental accounting skills such as understanding financial statements, proficiency with accounting software, knowledge of bookkeeping and data entry, strong attention to detail, and basic math skills. These skills enable accurate record-keeping, effective communication with clients, and support for financial processes. Familiarity with Excel and certifications like QuickBooks can also be beneficial.
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Accounting Customer Service Representative jobs near you
Infographic showing various Accounting Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Accounting/Customer Service

PJMARK

South Hackensack, NJ • On-site

$17.25 - $23.25/hr

Other

Posted 4 days ago

Job description

We are looking for a detail-oriented and dependable Accounting / Customer Service Representative to join the PJ Mark team. This role supports both our day-to-day accounting operations and customer service needs, working closely with our sales team and wholesale clients.

The ideal candidate is organized, comfortable working with numbers, and able to communicate professionally with customers and internal team members. You will help manage payments, process orders and returns, respond to customer inquiries, and ensure information is handled accurately and efficiently in a fast-paced wholesale apparel environment.


Key Responsibilities:

  • Respond to customer inquiries through email, phone, and online platforms
  • Assist the sales team with order processing, returns, exchanges, and account-related requests
  • Maintain clear and professional communication with customers and the sales team
  • Process and record incoming and outgoing payments
  • Maintain accurate customer, order, and payment information in QuickBooks
  • Assist with invoices, payment records, and other day-to-day accounting tasks
  • Resolve customer issues and follow up on outstanding requests
  • Coordinate with sales and other internal teams to ensure orders and customer needs are handled efficiently
  • Help ensure a positive and professional customer experience with PJ Mark


Qualifications:

  • Proficiency in QuickBooks is required
  • Bilingual proficiency in Korean and English is required
  • Strong communication and customer service skills
  • Strong attention to detail and organizational skills
  • Comfortable working with numbers, invoices, payments, and financial records
  • Strong problem-solving skills and ability to follow through on customer issues
  • Ability to manage multiple responsibilities in a fast-paced environment
  • Ability to work independently while collaborating effectively with a team
  • Previous experience in accounting, bookkeeping, customer service, or administrative support is preferred
  • Experience in wholesale apparel or a related industry is a plus

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