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Account Relationship Manager Jobs in Springfield, MA

Finalsite

Senior Client Success Manager

Glastonbury, CT · On-site +1

Account Ownership & Retention: Drive net revenue retention and manage the renewal process through proactive relationship-building and value articulation. * Value and Adoption Driver: Maximize product ...

VIVE Collision

Field Account Executive

Northampton, MA · On-site

$80K - $100K/yr

Manage accounts, forecasts, and CRM activity * Meet or exceed revenue and performance targets * Collaborate with internal teams to ensure strong client outcomes * Travel regularly within assigned ...

VIVE Collision

Field Account Executive

Manchester, CT · On-site

$80K - $100K/yr

Manage accounts, forecasts, and CRM activity * Meet or exceed revenue and performance targets * Collaborate with internal teams to ensure strong client outcomes * Travel regularly within assigned ...

M&T Bank

Relationship Banker

Hartford, CT

$22.61 - $37.67/hr

Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning ...

Kaloutas

Facility Services Account Executive

Hartford, CT · On-site

$90 - $140/hr

Facility Services Account Executive Location: Hartford, CT Job Id: 192 # of Openings: 1 Facility ... Key Responsibilities Facility Relationship Management & Business Development (70%) * Build and ...

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All JobsAccount Relationship JobsAccount Relationship Manager JobsAccount Relationship Manager Jobs in Springfield, MA

Account Relationship Manager information

See Springfield, MA salary details

$35K

$73.7K

$241.9K

How much do account relationship manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for account relationship manager in Springfield, MA is $73,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $75,400.00 per year, depending on experience, location, and employer.

What does an account relationship manager do?

An Account Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, ensuring their needs are met and their expectations are exceeded. They serve as the main point of contact between the client and the company, addressing concerns, providing solutions, and identifying opportunities to grow the business relationship. Their role often involves managing client accounts, coordinating with internal teams, and working to retain and expand client engagement.

How does an account relationship manager typically collaborate with sales and customer support teams?

Account Relationship Managers play a pivotal role as the liaison between clients and internal teams. They regularly collaborate with sales to identify upsell or cross-sell opportunities, ensuring clients' evolving needs are addressed. Additionally, they work closely with customer support to resolve issues efficiently and maintain high client satisfaction. This cross-functional teamwork helps strengthen long-term business relationships and drives customer retention.

What are the key skills and qualifications needed to thrive as an account relationship manager, and why are they important?

To thrive as an Account Relationship Manager, you need strong client management, sales acumen, and business development experience, often supported by a degree in business or a related field. Familiarity with CRM software such as Salesforce and proficiency in data analysis tools are typically required. Exceptional communication, negotiation, and problem-solving skills set top performers apart in this role. These competencies are crucial for building trust, retaining key clients, and driving revenue growth within competitive markets.

What is the difference between Account Relationship Manager vs Client Services Manager?

AspectAccount Relationship ManagerClient Services Manager
CredentialsRelevant certifications (e.g., CRM certifications), experience in finance or salesCustomer service certifications, experience in client support
Work EnvironmentFinancial institutions, banks, investment firmsCorporate offices, service centers, financial firms
Employer & IndustryFinancial services, banking, investmentFinancial services, banking, corporate sectors
Search & Comparison IntentUnderstanding roles in client management within financeDistinguishing client support roles in financial services

The main difference is that Account Relationship Managers focus on maintaining and growing client accounts, often in financial sectors, while Client Services Managers handle client support and service issues. Both roles require strong communication skills and industry knowledge but serve different functions within client management and support.

Is being an account relationship manager a stressful job?

The role of an account relationship manager can be stressful due to the need to meet client expectations, manage multiple accounts, and handle problem-solving under deadlines. Success in this role often requires strong communication skills, organization, and the ability to adapt to client needs and company goals.

What are popular job titles related to Account Relationship Manager jobs in Springfield, MA?

For Account Relationship Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Account Relationship Manager jobs in Springfield, MA look for?

The top searched job categories for Account Relationship Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Account Relationship Manager jobs?

Cities near Springfield, MA with the most Account Relationship Manager job openings:

Account Relationship Manager jobs near you
Infographic showing various Account Relationship Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,742 per year, or $35.5 per hour.

Account Management Specialist

Massachusetts Mutual Life Insurance Company (MassMutual)

Springfield, MA • On-site

$62K - $79K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Manage pending inventory and issued cases to improve placement rates.

  • Act as liaison between firms and internal teams, providing timely updates and resolving escalations.

  • Deliver training and communicate process changes to firm New Business staff.

MassMutual rating

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

197th of 315 rated insurance

Job description

Account Management Specialist
Life New Business Account Management
Full-time, Springfield, MA
The Opportunity
The New Business Account Management Specialist is a dedicated client relationship business partner that is a vital part of the New Business & Underwriting experience. As a critical field facing role, this position is accountable for developing, maintaining, and enhancing relationships with new and existing agency staff and financial professionals. This position is focused on driving internal and external partnerships and strategies that will result in long term growth and policy persistency. Working closely with agency staff, brokers, external vendors, and various departments at MassMutual, this role will be responsible for managing new business timelines, gaining a granular understanding of their agency's business needs, establishing and documenting processes to support those needs, and ultimately the successful onboarding of newly sold business.
The Team
The Account Manager team is a highly collaborative and hardworking group dedicated to delivering exceptional client experiences. Through strong teamwork and open communication, the team works together to build lasting relationships, drive results, and ensure every client's needs are met with care and precision. Their collective effort and commitment to excellence make them a trusted partner in achieving shared success.
The Impact
Account Management Specialist serve as the primary contact for agency partners, handling onboarding, service, and support for new business across dedicated distribution channels. Acting as an extension of our distribution partners, they simplify processes and reduce complexity to create a seamless experience. Account Managers engage regularly with firms, Financial Professionals, and General Agents, supporting meetings on strategy, performance, products, and regulatory updates. Their work directly influences the sales funnel and drives future business opportunities.
As an Account Management Specialist, you will be accountable for the below, and other duties as assigned:
  • Manage pending inventory and issued cases to improve placement rates.
  • Act as liaison between firms and internal teams, providing timely updates and resolving escalations.
  • Deliver training and communicate process changes to firm New Business staff.
  • Build strong relationships with internal and external stakeholders to streamline workflows.
  • Conduct agency visits and presentations to educate, gather feedback, and strengthen partnerships.
  • Facilitate regular calls with agencies to review metrics, address gaps, and solve problems.
  • Partner with Compliance and Field Risk Management on regulatory matters.
  • Identify process improvements and provide coaching to enhance ease of doing business.
  • Participate in projects focused on service enhancements and customer centricity.

The Minimum Qualifications
  • High School Diploma
  • 3+ years of work experience in the Financial/Insurance industry or Client Relationship Management

The Ideal Qualifications
  • Bachelor's degree
  • 1+ year of Life/Disability Insurance product knowledge
  • Experience in case management or underwriting for Life or Disability Insurance
  • 5+ years in Financial Services, Customer Service, or Client Relationship Management
  • Strong understanding of company products, services, and business operations
  • Skilled in presenting processes, results, and best practices to internal and external stakeholders
  • Detail-oriented and able to work independently under tight deadlines
  • Thrives in fast-paced, diverse, and dynamic environments
  • Committed to delivering exceptional service and performance excellence
  • Proficient in using multiple systems and tools
  • Highly organized and capable of managing multiple priorities
  • Effective communicator with strong negotiation and conflict resolution skills
  • Collaborative team player who respects procedures and timelines
  • Flexible to support business needs during peak periods and critical deadlines

What You Can Expect at MassMutual
  • MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-JF1
Salary Range:
$62,900-$79,300
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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