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Account Relationship Manager Jobs in Springfield, MA

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Account Relationship Manager information

See Springfield, MA salary details

$35K

$73.7K

$241.9K

How much do account relationship manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for account relationship manager in Springfield, MA is $73,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $75,400.00 per year, depending on experience, location, and employer.

What is the difference between Account Relationship Manager vs Client Services Manager?

AspectAccount Relationship ManagerClient Services Manager
CredentialsRelevant certifications (e.g., CRM certifications), experience in finance or salesCustomer service certifications, experience in client support
Work EnvironmentFinancial institutions, banks, investment firmsCorporate offices, service centers, financial firms
Employer & IndustryFinancial services, banking, investmentFinancial services, banking, corporate sectors
Search & Comparison IntentUnderstanding roles in client management within financeDistinguishing client support roles in financial services

The main difference is that Account Relationship Managers focus on maintaining and growing client accounts, often in financial sectors, while Client Services Managers handle client support and service issues. Both roles require strong communication skills and industry knowledge but serve different functions within client management and support.

What are the key skills and qualifications needed to thrive as an account relationship manager, and why are they important?

To thrive as an Account Relationship Manager, you need strong client management, sales acumen, and business development experience, often supported by a degree in business or a related field. Familiarity with CRM software such as Salesforce and proficiency in data analysis tools are typically required. Exceptional communication, negotiation, and problem-solving skills set top performers apart in this role. These competencies are crucial for building trust, retaining key clients, and driving revenue growth within competitive markets.

Is being an account relationship manager a stressful job?

The role of an account relationship manager can be stressful due to the need to meet client expectations, manage multiple accounts, and handle problem-solving under deadlines. Success in this role often requires strong communication skills, organization, and the ability to adapt to client needs and company goals. However, stress levels vary depending on the company, industry, and individual workload management.

How does an account relationship manager typically collaborate with sales and customer support teams?

Account Relationship Managers play a pivotal role as the liaison between clients and internal teams. They regularly collaborate with sales to identify upsell or cross-sell opportunities, ensuring clients' evolving needs are addressed. Additionally, they work closely with customer support to resolve issues efficiently and maintain high client satisfaction. This cross-functional teamwork helps strengthen long-term business relationships and drives customer retention.

What does an account relationship manager do?

An Account Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, ensuring their needs are met and their expectations are exceeded. They serve as the main point of contact between the client and the company, addressing concerns, providing solutions, and identifying opportunities to grow the business relationship. Their role often involves managing client accounts, coordinating with internal teams, and working to retain and expand client engagement.

What job categories do people searching Account Relationship Manager jobs in Springfield, MA look for?

The top searched job categories for Account Relationship Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Account Relationship Manager jobs?

Cities near Springfield, MA with the most Account Relationship Manager job openings:

Account Relationship Manager jobs near you
Infographic showing various Account Relationship Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $73,742 per year, or $35.5 per hour.

SPECIAL ACCOUNTS MANAGER

New England Mechanical Services, Inc.

South Windsor, CT • On-site

Full-time

Posted 25 days ago

Job description

About Us

We offer single-source facilities services solutions, including engineering, design, installation, repair, maintenance and operations for commercial real estate, financial, healthcare, technology, educational, and industrial facilities.

Job Summary

New England Mechanical Services, Inc. is seeking a Special Accounts Manager who is responsible for leading and developing the Special Accounts team while ensuring exceptional customer service, operational excellence, and achievement of key performance metrics. This on-site position oversees the management of customer accounts, work order communication processes, dispatch support activities, and customer-facing programs.

#nemsi

Essential Duties & Responsibilities
  • Lead, coach, and develop the Special Accounts team to ensure a high-performance, customer-focused culture.
  • Oversee the management of assigned special accounts and ensure contractual obligations and customer expectations are met.
  • Act as the primary escalation point for complex customer service issues.
  • Build and maintain strong customer relationships through proactive communication and service recovery efforts.
  • Monitor customer response times, service levels, and account performance.
  • Ensure customer inquiries and requests are addressed promptly and professionally.
  • Manage the roll out and implementation of all new accounts.
  • Participate in all RFP's and partner with the sales team to ensure alignment on customer expectations.
  • Manage the internal quoting process to ensure timely delivery of quotes, close out documents and completion of other internal and external processes.
  • Develop, track, and report team performance metrics including customer response times, work order update completion rates, open work order aging.
  • Oversee maintenance of customer information, site records, equipment information, and service notes within ERP+.
  • Monitor customer website and portal requirements to ensure compliance with customer-specific processes.
  • Ensure call handling, scheduling, dispatch, IVR, and work order closeout procedures are consistently followed.
Qualifications
  • Associate or bachelor's degree in business, Operations Management, Customer Service, or related field preferred.
  • Minimum 5 years of customer service, service operations, dispatch, account management, or related experience.
  • Minimum 2 years of leadership or supervisory experience preferred.
  • Experience in HVAC, mechanical services, facilities services, or related industries preferred.
  • Strong customer service and relationship management skills.
  • Demonstrated ability to lead, motivate, and develop employees.
  • Strong analytical and problem-solving abilities.
  • Experience creating and managing performance metrics and dashboards.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Advanced proficiency in Microsoft Office, particularly Excel and reporting tools.
  • Experience with dispatch, service management, ERP, CRM, or work order management systems preferred.
Physical Demands

This position is in-person in an office working environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  Able to sit for long periods of time, typing computer work for long periods of time.

Work Environment

Noise level moderately low, climate-controlled environment and stress level moderate to moderately high and business casual attire required.

Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Employment Type: FULL_TIME

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