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Account Relationship Manager Jobs in Springfield, MA

RCN Capital, LLC.

CL Account Manager

Windsor, CT · On-site

$50 - $80/hr

The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a ...

New

Air Comfort, Inc

Account Manager

Wilbraham, MA · On-site

$60 - $85/hr

We are seeking a dedicated Account Manager to join our Wilbraham branch. In this role, you will ... Build, nurture, and maintain strong relationships with commercial landscaping clients ...

Big Voodoo Interactive

Account Manager

Easthampton, MA · On-site

$70 - $100/hr

The Account Manager serves as the primary business contact for the client and is responsible for ... In addition, the AM will build relationships with clients to encourage new and repeat business ...

Finalsite

Senior Client Success Manager

Glastonbury, CT · Remote

Account Ownership & Retention: Drive net revenue retention and manage the renewal process through proactive relationship-building and value articulation. * Value and Adoption Driver: Maximize product ...

HILTI

Account Manager

Hartford, CT · On-site

$65K - $77K/yr

Relationships That Drive Results. Success That Lasts. Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for ...

M&T Bank

Relationship Banker

Hartford, CT · On-site

$22.61 - $37.67/hr

Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning ...

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Showing results 21-40

All JobsAccount Relationship JobsAccount Relationship Manager JobsAccount Relationship Manager Jobs in Springfield, MA

Account Relationship Manager information

See Springfield, MA salary details

$35K

$73.7K

$241.9K

How much do account relationship manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for account relationship manager in Springfield, MA is $73,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $75,400.00 per year, depending on experience, location, and employer.

What does an account relationship manager do?

An Account Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, ensuring their needs are met and their expectations are exceeded. They serve as the main point of contact between the client and the company, addressing concerns, providing solutions, and identifying opportunities to grow the business relationship. Their role often involves managing client accounts, coordinating with internal teams, and working to retain and expand client engagement.

How does an account relationship manager typically collaborate with sales and customer support teams?

Account Relationship Managers play a pivotal role as the liaison between clients and internal teams. They regularly collaborate with sales to identify upsell or cross-sell opportunities, ensuring clients' evolving needs are addressed. Additionally, they work closely with customer support to resolve issues efficiently and maintain high client satisfaction. This cross-functional teamwork helps strengthen long-term business relationships and drives customer retention.

What are the key skills and qualifications needed to thrive as an account relationship manager, and why are they important?

To thrive as an Account Relationship Manager, you need strong client management, sales acumen, and business development experience, often supported by a degree in business or a related field. Familiarity with CRM software such as Salesforce and proficiency in data analysis tools are typically required. Exceptional communication, negotiation, and problem-solving skills set top performers apart in this role. These competencies are crucial for building trust, retaining key clients, and driving revenue growth within competitive markets.

What is the difference between Account Relationship Manager vs Client Services Manager?

AspectAccount Relationship ManagerClient Services Manager
CredentialsRelevant certifications (e.g., CRM certifications), experience in finance or salesCustomer service certifications, experience in client support
Work EnvironmentFinancial institutions, banks, investment firmsCorporate offices, service centers, financial firms
Employer & IndustryFinancial services, banking, investmentFinancial services, banking, corporate sectors
Search & Comparison IntentUnderstanding roles in client management within financeDistinguishing client support roles in financial services

The main difference is that Account Relationship Managers focus on maintaining and growing client accounts, often in financial sectors, while Client Services Managers handle client support and service issues. Both roles require strong communication skills and industry knowledge but serve different functions within client management and support.

Is being an account relationship manager a stressful job?

The role of an account relationship manager can be stressful due to the need to meet client expectations, manage multiple accounts, and handle problem-solving under deadlines. Success in this role often requires strong communication skills, organization, and the ability to adapt to client needs and company goals.

What are popular job titles related to Account Relationship Manager jobs in Springfield, MA?

For Account Relationship Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Account Relationship Manager jobs in Springfield, MA look for?

The top searched job categories for Account Relationship Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Account Relationship Manager jobs?

Cities near Springfield, MA with the most Account Relationship Manager job openings:

Account Relationship Manager jobs near you
Infographic showing various Account Relationship Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,742 per year, or $35.5 per hour.

CL Account Manager

RCN Capital, LLC.

Windsor, CT • On-site

$50 - $80/hr

Other

Posted 3 days ago

New

Key responsibilities

  • Serve as the primary technical point of contact for new CL partners throughout the onboarding lifecycle.

  • Schedule and conduct live product training sessions, guide clients through setup, usage, and early adoption.

  • Maintain detailed records of onboarding progress and client engagement using CRM tools.

Job description

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible for guiding clients through system setup, product training, and early adoption to ensure a smooth and successful launch with RCN Capital’s technology platforms.

The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a liaison between CL partners and internal teams—including Technical Support, Partnership Management, and Technology & Development—this role helps resolve issues, communicate enhancements, and proactively identify opportunities to improve the client experience.

Additionally, the role gathers client feedback to support product and process improvements, manages ongoing client needs as new functionality is released, and represents RCN Capital at industry conferences and CL training events.

Responsibilities:
  • Serve as the tech application point of contact for new CL clients throughout the onboarding lifecycle
  • Schedule and conduct live product training sessions and guide clients through setup, usage and early adoption
  • Assist in the account creation and on-boarding of new CL into the system
  • Maintain detailed records of onboarding progress and client engagement using CRM tools
  • Act as the point of contact and handle customers’ individual needs as new functionality and applications are released
  • Gather client feedback during onboarding to inform product improvements and client resources
  • Serve as a liaison between the client and other RCN departments such as Technical Support, Partnership Management, Technology & Development, and others.
  • Proactively identify potential friction points and recommend solutions for a smoother client experience
  • Represent RCN at various industry conferences and CL training groups
  • Additional tasks and projects to align with evolving business needs
Required Skills and Experience:
  • Excellent communication and interpersonal skills, especially when working with technical and non-technical users
  • Highly motivated with strong work ethic
  • Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
  • Strong problem-solving skills and a client-first mindset
  • Strong telecommunication skills
  • Proficient in MS Office, specifically Outlook, Word and Excel
  • Adapts well to change and performs successfully in a fast paced environment
  • 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
  • 1-2 years of experience in the business development, sales, or similar role
  • Commensurate educational experience will be considered.
Preferred Skills and Experience:
  • Experience in FinTech, lending software, or mortgage technology platforms
  • Knowledge of software sales preferred
  • Background in sales support, technical support, or implementation roles
  • 1-2 years of experience in the real estate lending, mortgage or banking industry
Education:
  • Associate’s degree (required) or Bachelor’s degree (preferred) in Business, Communication or related field.
Work Schedule:
  • Full time, 40 hours/week
  • Monday-Friday, 9AM to 6PM
  • First 90 days onsite for training
  • 2 days/week required onsite after
Why RCN Capital:
  • Growth‑oriented environment with opportunities to expand your legal skill set
  • Ongoing training and development
  • Casual dress policy
  • Free food and beverage program
  • And many additional perks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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