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Account Manager Jobs in Banff, AB (NOW HIRING)

BrokerLink

Account Manager I, PI

Canmore, AB · On-site

As an Account Manager, Personal Insurance , you'll support a group of Account Executives with all things related to Home & Auto personal insurance.In addition to your daily responsibilities, you'll ...

InnVest Hotels LP

Guest Service Agent

Banff, AB · On-site

CA$20.18/hr

In addition, our management team oversees the day-to-day activities of almost 90 hotels also making ... Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel ...

InnVest Hotels LP

Guest Service Agent

Banff, AB

CA$20.18/hr

In addition, our management team oversees the day-to-day activities of almost 90 hotels also making ... Post and file all charges to guest, master, and city ledger accounts. * Work closely with all hotel ...

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Account Manager information

What is the role of an account manager?

An account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and providing ongoing support. They often coordinate with sales, marketing, and customer service teams, and may use CRM tools to track client interactions and account performance.

What does an account manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as an account manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What is the average salary for an account manager?

The average salary for an account manager varies by experience and industry but typically ranges from $50,000 to $80,000 annually. Senior account managers or those in specialized fields can earn over $100,000 with bonuses and commissions. Skills in client relationship management and sales tools can influence earning potential.

What does an account manager do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

Is an account manager a hard job?

An account manager role involves managing client relationships, meeting sales targets, and coordinating with internal teams, which can be demanding and require strong communication and organizational skills. The job's difficulty varies depending on the industry, client complexity, and workload, but it often involves multitasking and problem-solving under pressure.

What are some common challenges account managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.
More about Account Manager jobs
What cities near Banff, AB are hiring for Account Manager jobs? Cities near Banff, AB with the most Account Manager job openings:
Account Manager jobs near you
Infographic showing various Account Manager job openings in Banff, AB as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Account Manager I, PI

BrokerLink

Canmore, AB • On-site

Full-time

Posted 14 days ago

Job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of "we're here to help people" is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

- Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

- Share plan & other savings

Salary range (but not limited to):

54,900 - 67,100

Incentive plan

Annual bonus: 5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) - with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Job Description

We are looking for an Account Manager to join our Personal Insurance team at BrokerLink!

As an Account Manager, Personal Insurance, you'll support a group of Account Executives with all things related to Home & Auto personal insurance.In addition to your daily responsibilities, you'll have opportunities to build strong relationships with our PI Account Executives and collaborate closely with your team members.

Do you thrive in a collaborative environment where teamwork is essential? Are you customer-focused, detail-oriented, and eager to enhance your skills and personal insurance knowledge? This might be the perfect opportunity!

Your work schedule:35 hours a week. Monday to Friday, 9:00am to 5:00pm.

This on-site position is available in ourCanmore, ABoffice.

What you'll do here:

  • Provide customers with prompt service by providing advice, helping customers understand insurance, discussing customer concerns

  • Receive and process all incoming Personal insurance paperwork

  • Assist with quotes to customers, write new business, review existing coverage and updating customer file information

  • Prepare documentation for insurers, complete applications for new clients, issue insurance certificates

  • Process endorsements, invoice, and follow up on payments

  • Communicate with insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with adjusters on claims status

  • Source and obtain additional information requested by the underwriter and complete applications

What you bring to the table:

  • A valid AIC General insurance license Level 1 is mandatory; Industry accreditation (CAIB, CIP) would be asset

  • Solid knowledge of P&C Personal insurance is required

  • Prior experience as an Account Manager, an asset

  • Strong customer focus and administrative capability, with a detail-oriented mindset

  • Demonstrated ability to handle multiple priorities successfully, with excellent time management

  • Proven analytical and organizational skills

  • Excellent verbal and written communication

  • Must be able to work as part of a team as well as independently in a fast-pace environment

  • Experience with Epic is a definite asset

#LI-Onsite

This role is a new member of our growing team.


We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

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