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Account Manager Jobs in Amherst, MA (NOW HIRING)

Big Voodoo Interactive

Account Manager

Easthampton, MA · On-site

$70 - $100/hr

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts ...

New

Air Comfort, Inc

Account Manager

Wilbraham, MA · On-site

$60 - $85/hr

We are seeking a dedicated Account Manager to join our Wilbraham branch. In this role, you will serve as the Operations Account Manager for the Wilbraham Landscape Maintenance team. Our Wilbraham ...

New

El Camino Health

Account Manager

Stafford, CT · On-site

$60 - $90/hr

Manage at least one (1) customer account with responsibilities including: * Manages customer product through the plant. * Provides leadership, direction and communication for the customer ensuring ...

New

Cirtec Medical Corp.

Account Manager

Enfield, CT

Our expertise spans neuromodulation, implantable drug delivery, cardiac rhythm management ... Keep records of customer interactions, process customer accounts and file documents * Prepare and ...

Cirtec Medical

Account Manager

Enfield, CT · On-site

Our expertise spans neuromodulation, implantable drug delivery, cardiac rhythm management ... Keep records of customer interactions, process customer accounts and file documents * Prepare and ...

Knorr Bremse Group

Key Account Manager

Springfield, MA · On-site

$90 - $135/hr

Key Account Manager LOCATION: Springfield / United States | BRAND: Zelisko | REQUISITION ID: 11276 | ON-SITE/REMOTE: Remote Zelisko GmbH is a subsidiary of the Knorr-Bremse GmbH specialized in energy ...

New

Flowers Foods

Regional Account Manager

Templeton, MA · Remote

$105K/yr

Bringing Home the Dough The Regional Account Manager will be responsible for developing the customer strategy and growing Flowers Foods' revenue, distribution, market share, and profitability with ...

Nidec Motor

Key Account Manager

Amherst, MA · On-site

The Key Account Manager (KAM) is responsible for managing, developing, and expanding relationships with one or more strategically significant customers. This role is accountable for achieving ...

John Crane

Sales Account Manager

Springfield, MA

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This ...

Smiths Group

Sales Account Manager

Springfield, MA · On-site

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This ...

Alera Group

Personal Lines Account Manager

Chicopee, MA · On-site

$55K - $75K/yr

OVERVIEW Alera Group is looking for a Personal Lines Property & Casualty Account Manager to join our in-office team in Rehoboth, MA. We are seeking highly motivated colleagues who bring experience ...

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All JobsAccount JobsAccount Manager JobsAccount Manager Jobs in Amherst, MA

Account Manager information

See Amherst, MA salary details

$29.1K

$64.8K

$104.4K

How much do account manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for account manager in Amherst, MA is $64,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $77,300.00 per year, depending on experience, location, and employer.

What does an account manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What does an account manager do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What are the key skills and qualifications needed to thrive as an account manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What are some common challenges account managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often required.
More about Account Manager jobs

What are the most commonly searched types of Account jobs in Amherst, MA?

The most popular types of Account jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Account Manager jobs?

Cities near Amherst, MA with the most Account Manager job openings:

Account Manager jobs near you
Infographic showing various Account Manager job openings in Amherst, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,820 per year, or $31.2 per hour.

Account Manager

Big Voodoo Interactive

Easthampton, MA • On-site

$70 - $100/hr

Other

Posted 3 days ago

New

Job description

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.

Responsibilities:

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
  • Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other support.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
  • Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements:

  • Proven Account Management skills required in order to create, maintain and enhance customer relationships
  • Minimum 3 years of Account/project management experience
  • Extremely detail oriented
  • Technical competence (understand software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
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