SAIC is seeking a Business Relationship Manager (BRM) to join our account team supporting a major state & local government customer based in Richmond, Virginia. This role is the management and ...
SAIC is seeking a Business Relationship Manager (BRM) to join our account team supporting a major state & local government customer based in Richmond, Virginia. This role is the management and ...
Account Manager
Richmond, VA · On-site
Build strong relationships with Supplier partners * Network within Monument Consulting Account Management and other departments Service * Responsible for meeting with business leaders and hiring ...
Account Manager
Richmond, VA · On-site
Build strong relationships with Supplier partners * Network within Monument Consulting Account Management and other departments Service * Responsible for meeting with business leaders and hiring ...
Account Manager
$60K - $65K/yr
Select Account Manager Department: Commercial Lines Reports To: Team Lead About the Opportunity Our ... Maintain strong client relationships through proactive and responsive service Renewal Management
Quick apply
Account Manager
$60K - $65K/yr
Select Account Manager Department: Commercial Lines Reports To: Team Lead About the Opportunity Our ... Maintain strong client relationships through proactive and responsive service Renewal Management
Relationship Manager
Winchester, VA · Hybrid
$62K - $75K/yr
Medical
Dental
Vision
Retirement
PTO
Overview Horizon Farm Credit is recruiting for a Relationship Manager focusing on supporting beginning farmers to join our lending team. This position will support South Central Pennsylvania, Central ...
Relationship Manager
Winchester, VA · Hybrid
$62K - $75K/yr
Medical
Dental
Vision
Retirement
PTO
Overview Horizon Farm Credit is recruiting for a Relationship Manager focusing on supporting beginning farmers to join our lending team. This position will support South Central Pennsylvania, Central ...
Relationship Manager
Winchester, VA · On-site
$62K - $75K/yr
Medical
Dental
Vision
Retirement
PTO
Overview Horizon Farm Credit is recruiting for a Relationship Manager focusing on supporting beginning farmers to join our lending team. This position will support South Central Pennsylvania, Central ...
Relationship Manager
Winchester, VA · On-site
$62K - $75K/yr
Medical
Dental
Vision
Retirement
PTO
Overview Horizon Farm Credit is recruiting for a Relationship Manager focusing on supporting beginning farmers to join our lending team. This position will support South Central Pennsylvania, Central ...
Account Manager
Virginia Beach, VA · On-site
$70K - $85K/yr
Ability to effectively use CRM * Highly motivated and goal-oriented with a strong desire to succeed in a fast paced environment. * Excellent presentation skills, verbal and written communication ...
Account Manager
Virginia Beach, VA · On-site
$70K - $85K/yr
Ability to effectively use CRM * Highly motivated and goal-oriented with a strong desire to succeed in a fast paced environment. * Excellent presentation skills, verbal and written communication ...
Provider Relations Account Manager
Falls Church, VA · Remote
Medical
Dental
Vision
Life
Retirement
PTO
The CCE Account Manager serves as the primary operational liaison between the World Trade Center ... Develop and maintain executive-level relationships with CCE leadership to promote transparency ...
Provider Relations Account Manager
Falls Church, VA · Remote
Medical
Dental
Vision
Life
Retirement
PTO
The CCE Account Manager serves as the primary operational liaison between the World Trade Center ... Develop and maintain executive-level relationships with CCE leadership to promote transparency ...
Account Manager
Richmond, VA · On-site
$103K - $166K/yr
The Account Manager is responsible for managing, maintaining, and growing an established customer ... Build strong relationships with customers by understanding their business needs and delivering ...
Account Manager
Richmond, VA · On-site
$103K - $166K/yr
The Account Manager is responsible for managing, maintaining, and growing an established customer ... Build strong relationships with customers by understanding their business needs and delivering ...
Account Manager
$103K - $166K/yr
The Account Manager is responsible for managing, maintaining, and growing an established customer ... Build strong relationships with customers by understanding their business needs and delivering ...
Account Manager
$103K - $166K/yr
The Account Manager is responsible for managing, maintaining, and growing an established customer ... Build strong relationships with customers by understanding their business needs and delivering ...
Account Manager
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
You'll need to build relationships with customers in your territory, identify opportunities for ... The Account Manager will be a member of our sales team, reporting into our Sr. Director of Sales ...
Account Manager
Arlington, VA · Remote
Medical
Dental
Vision
Retirement
PTO
You'll need to build relationships with customers in your territory, identify opportunities for ... The Account Manager will be a member of our sales team, reporting into our Sr. Director of Sales ...
Account Manager
Arlington, VA · On-site +1
Medical
Dental
Vision
Retirement
PTO
You'll need to build relationships with customers in your territory, identify opportunities for ... The Account Manager will be a member of our sales team, reporting into our Sr. Director of Sales ...
Account Manager
Arlington, VA · On-site +1
Medical
Dental
Vision
Retirement
PTO
You'll need to build relationships with customers in your territory, identify opportunities for ... The Account Manager will be a member of our sales team, reporting into our Sr. Director of Sales ...
About the Role Are you passionate about building meaningful client relationships and growing business partnerships? We're looking for a driven, people-focused Account Manager to serve as the trusted ...
About the Role Are you passionate about building meaningful client relationships and growing business partnerships? We're looking for a driven, people-focused Account Manager to serve as the trusted ...
Account Manager
Chantilly, VA · On-site
About the Role Are you passionate about building meaningful client relationships and growing business partnerships? We're looking for a driven, people-focused Account Manager to serve as the trusted ...
Account Manager
Chantilly, VA · On-site
About the Role Are you passionate about building meaningful client relationships and growing business partnerships? We're looking for a driven, people-focused Account Manager to serve as the trusted ...
Senior Account Manager
Henrico, VA · On-site
$100K - $120K/yr
Medical
Dental
Vision
Retirement
PTO
Expand relationships with existing customers while identifying opportunities within new target accounts. * Re-engage previous customers and leverage referrals, market intelligence, CRM data, and ...
Quick apply
Senior Account Manager
Henrico, VA · On-site
$100K - $120K/yr
Medical
Dental
Vision
Retirement
PTO
Expand relationships with existing customers while identifying opportunities within new target accounts. * Re-engage previous customers and leverage referrals, market intelligence, CRM data, and ...
Account Manager
Richmond, VA · On-site
Cultivate meaningful relationships with clients, becoming their trusted partner and problem-solver ... Experience in account management or a client-facing role (bonus points if you've worked in promo or ...
Quick apply
Account Manager
Richmond, VA · On-site
Cultivate meaningful relationships with clients, becoming their trusted partner and problem-solver ... Experience in account management or a client-facing role (bonus points if you've worked in promo or ...
Account Manager
Richmond, VA · On-site
Cultivate meaningful relationships with clients, becoming their trusted partner and problem-solver ... Experience in account management or a client-facing role (bonus points if you've worked in promo or ...
Quick apply
Account Manager
Richmond, VA · On-site
Cultivate meaningful relationships with clients, becoming their trusted partner and problem-solver ... Experience in account management or a client-facing role (bonus points if you've worked in promo or ...
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Account Manager
Front Royal, VA · On-site
$24.56 - $29.58/hr
Medical
Dental
Vision
As a Production Coordinator / Account Manager, you will play a crucial role in supporting the ... internal CRM platform. * Assist with keeping projects on budget and processing draft invoices.
Quick apply
Be Seen First
Account Manager
Front Royal, VA · On-site
$24.56 - $29.58/hr
Medical
Dental
Vision
As a Production Coordinator / Account Manager, you will play a crucial role in supporting the ... internal CRM platform. * Assist with keeping projects on budget and processing draft invoices.
Account Manager
Richmond, VA · On-site
Account Manager is responsible for developing and maintaining strong customer relationships. In partnership with assigned customers, Account Manager understands the customer's business needs and ...
Quick apply
Account Manager
Richmond, VA · On-site
Account Manager is responsible for developing and maintaining strong customer relationships. In partnership with assigned customers, Account Manager understands the customer's business needs and ...
Account Manager
Richmond, VA · On-site
Account Manager is responsible for developing and maintaining strong customer relationships. In partnership with assigned customers, Account Manager understands the customer's business needs and ...
Quick apply
Account Manager
Richmond, VA · On-site
Account Manager is responsible for developing and maintaining strong customer relationships. In partnership with assigned customers, Account Manager understands the customer's business needs and ...
Strategic Account Manager
Vienna, VA · On-site
$130K - $170K/yr
Serve as the primary commercial relationship manager for an assigned portfolio of U.S. Federal Government accounts. * Build and maintain strong relationships with program managers, contracting ...
Quick apply
Strategic Account Manager
Vienna, VA · On-site
$130K - $170K/yr
Serve as the primary commercial relationship manager for an assigned portfolio of U.S. Federal Government accounts. * Build and maintain strong relationships with program managers, contracting ...
Account Manager Relationship Manager information
What are the key skills and qualifications needed to thrive as an account manager relationship manager, and why are they important?
To thrive as an Account Manager Relationship Manager, you need strong client relationship management, sales acumen, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM software (like Salesforce), data analysis tools, and sometimes industry-specific certifications are commonly required. Exceptional communication, problem-solving, and negotiation skills help you build trust and address client needs proactively. These competencies ensure client satisfaction, drive business growth, and foster long-term partnerships.
What is the difference between Account Manager Relationship Manager vs Customer Service Representative?
| Aspect | Account Manager Relationship Manager | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, marketing, or related field; certifications like CRM or sales training are common | High school diploma or equivalent; on-the-job training often provided |
| Work Environment | Client-facing roles in corporate settings, managing key accounts and building long-term relationships | Customer support centers, retail, or call centers assisting customers with inquiries and issues |
| Employer & Industry Usage | Used across industries like finance, tech, and manufacturing to maintain client relationships | Common in retail, telecom, and service industries for customer support |
While both roles involve customer interaction, Account Manager Relationship Managers focus on maintaining and growing client accounts through strategic relationship management, often requiring specialized credentials. Customer Service Representatives primarily handle customer inquiries and support, with a focus on issue resolution. The roles differ in scope, responsibilities, and work environment, but both are essential for customer engagement and retention.
What is an account manager relationship manager?
Account Manager Relationship Managers are professionals responsible for maintaining and growing relationships with a company's clients or customers. They act as the main point of contact, ensuring client satisfaction, addressing concerns, and identifying new business opportunities. Their role often involves collaborating with sales, marketing, and service teams to deliver tailored solutions and support to clients, helping to build long-term partnerships. Success in this position requires strong communication, problem-solving skills, and a deep understanding of both the client's needs and the company's offerings.
How does an account manager relationship manager typically collaborate with other departments to ensure client satisfaction?
Account Manager Relationship Managers play a central role in coordinating with various internal teams such as sales, customer support, product development, and finance to address client needs and deliver solutions. They often act as the main point of contact for clients, relaying feedback and requirements to the appropriate departments. Effective collaboration ensures issues are resolved promptly, projects stay on track, and opportunities for upselling or cross-selling are identified. This cross-functional teamwork is essential for maintaining strong client relationships and achieving business objectives.
What are popular job titles related to Account Manager Relationship Manager jobs in Virginia?
For Account Manager Relationship Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Account Manager Relationship Manager jobs in Virginia look for?
The top searched job categories for Account Manager Relationship Manager jobs in Virginia are:
What cities in Virginia are hiring for Account Manager Relationship Manager jobs?
Cities in Virginia with the most Account Manager Relationship Manager job openings:
Full-time
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SAIC rating
7.9
Based on 79 frontline employees who took The Breakroom Quiz
79th of 224 rated it services
Job description
SAIC is seeking a Business Relationship Manager (BRM) to join our account team supporting a major state & local government customer based in Richmond, Virginia. This role is the management and representation of IT infrastructure services to a variety of geographically disperse state agency customers.
- Be assigned to specific agencies as a point of IT management, escalation, coordination, and performance management for in-scope services.
- Develop and maintain positive, professional working relationships with customers, suppliers and other stakeholders.
- Become knowledgeable of each agency's business and how IT supports their mission.
- Organize and facilitate operational meetings with customers to review IT infrastructure initiatives and service delivery.
- Work in conjunction with assigned Commonwealth Technology Strategic Partners; CTSPs will provide strategic support and guidance and the BRM team will provide operational and tactical support to customers.
- Be accountable for customer satisfaction for services; perform regular customer satisfaction assessments and resolve customer satisfaction concerns and issues.
- Work with customers to evaluate, define, and prioritize requests for resources and services.
- Clearly communicate the IT service needs, urgency and business case of agencies to the IT service suppliers.
- Support the development of business cases, requirements, and other supporting artifacts required to obtain and enable IT services on behalf of customers.
- Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned customers.
- Working with service delivery staff, present the results of Problem Management / Root Cause Analysis to customers and obtain their sign-off on findings, actions and closure.
- Provide status reports, presentations and communications regarding the IT infrastructure services, service performance and projects.
- Monitor performance, develop plans, and report on status, actions and accomplishments.
- Manage and resolve issues relating to resource demands, priority conflicts, and scheduling across multiple vendors and customers using shared infrastructure and services.
- Identify opportunities for new services, service improvements, and technical innovation to meet customer business needs.
Background / Experience:
- The ideal candidate will have demonstrated experience as a service delivery manager, relationship manager or customer account manager in a state & local government environment. Basic understanding of Information technology infrastructure and solution delivery a plus. Experience in IT service management and customer satisfaction management is a must.
- Experience with the management of multiple vendors, subcontractors including direct and indirect resources is preferred, as is experience in project and/or financial management.
- Demonstrated track record of working toward pre-determined long-range goals and objectives. Assignments are often self-initiated. Virtually self-supervisory.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Requirements:
- Bachelors and six (6) years or more of related experience; Masters and four (4) years or more experience; PhD and 0 years related experience. Additional experience in lieu of education may be considered.
- Project Management Institute (PMI) Project Management Professional (PMP) certification or Business Relationship Management Professional (BRMP) certification is a plus.
- Strong skills with: MS Office products, Microsoft Project, Microsoft Visio, and Microsoft SharePoint. Experience with ServiceNow is desired.
- ITIL certification preferred (Foundation or above).
- Ability to pass the VA state background investigation, citizenship required.
About Science Applications International
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