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Account Manager Key Account Manager Jobs in Springfield, MA

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Key Responsibilities Client Relationship Management * Serve as the primary liaison between the MSP ... Account Growth and Retention * Identify upselling and cross-selling opportunities, such as ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

$50/hr

Key Responsibilities Client Relationship Management * Serve as the primary liaison between the MSP ... Account Growth and Retention * Identify upselling and cross-selling opportunities, such as ...

Mountain View Landscapes

Account Manager

Wilbraham, MA

$60K - $70K/yr

We are seeking a dedicated Account Manager to join our Wilbraham branch. In this role, you will serve as the Operations Account Manager for the Wilbraham Landscape Maintenance team. Our Wilbraham ...

Reachdesk Ltd

Commercial Account Manager

Hartford, CT · On-site +1

A key part of the role is helping customers get the most value from Reachdesk by identifying ... in account management, account executive, renewals, or similar commercially oriented roles with ...

Rent-A-Center

Bilingual Account Manager

East Hartford, CT · On-site

$19.30 - $19.55/hr

Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Bilingual Account Manager

East Hartford, CT · On-site

$19.30 - $19.55/hr

Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

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All JobsAccount Key Account JobsAccount Manager Key Account Manager JobsAccount Manager Key Account Manager Jobs in Springfield, MA

Account Manager Key Account Manager information

See Springfield, MA salary details

$29.4K

$65.6K

$105.6K

How much do account manager key account manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for account manager key account manager in Springfield, MA is $65,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,200.00 per year, depending on experience, location, and employer.

What is the difference between Account Manager Key Account Manager vs Customer Service Representative?

AspectAccount Manager Key Account ManagerCustomer Service Representative
CredentialsRelevant sales or business management experience, sometimes certifications in account managementCustomer service training, communication skills
Work EnvironmentClient-facing, strategic account planning, sales-focusedSupport center, call center, or retail environment
Employer & IndustrySales-driven companies, B2B industries, technology, manufacturingRetail, telecommunications, service industries

The main difference is that Account Managers and Key Account Managers focus on maintaining and growing strategic client relationships, often with sales responsibilities, while Customer Service Representatives handle customer inquiries and support without a sales focus. The roles differ in scope, with Account Managers typically managing key accounts and developing long-term strategies, whereas Customer Service Representatives focus on resolving issues and ensuring customer satisfaction.

What job categories do people searching Account Manager Key Account Manager jobs in Springfield, MA look for? The top searched job categories for Account Manager Key Account Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Account Manager Key Account Manager jobs? Cities near Springfield, MA with the most Account Manager Key Account Manager job openings:
Account Manager Key Account Manager jobs near you
MSP Account Manager

MSP Account Manager

Encompass IT

Manchester, CT • On-site

Full-time

Re-posted 4 days ago

Job description

Job Summary

The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships, identifying business needs, and presenting solutions to address IT challenges. The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives.



Key Responsibilities


Client Relationship Management


  • Serve as the primary liaison between the MSP and assigned clients, maintaining regular communication.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Conduct quarterly business reviews (QBRs) to discuss performance, project updates, and future plans.
  • Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction.


Account Growth and Retention


  • Identify upselling and cross-selling opportunities, such as additional services, security solutions, or project work.
  • Develop strategies to meet and exceed account growth and retention goals.
  • Monitor and address risks related to client satisfaction or service delivery.
  • Prepare and present proposals for new services or upgrades.


Service Delivery Coordination


  • Collaborate with technical teams to ensure clients receive agreed-upon services as outlined in their contracts.
  • Ensure all service-level agreements (SLAs) are met or exceeded.
  • Work with the dispatch team to prioritize and schedule client support tickets and projects.
  • Communicate service updates, system changes, and potential issues to clients in a clear, timely manner.


Financial Management


  • Monitor client contracts to ensure profitability and adherence to scope.
  • Assist in the renewal process for contracts, identifying opportunities for adjustments based on client needs.
  • Track and forecast client billing, ensuring accurate and timely invoicing.


Strategic Input


  • Work with leadership to identify trends, challenges, and opportunities within assigned accounts.
  • Provide feedback on how to improve service offerings and client engagement.
  • Stay informed about IT industry trends, emerging technologies, and competitive services.



Qualifications


Required Skills


  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to manage multiple client accounts simultaneously.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to present technical concepts in a business-friendly manner.


Experience and Education


  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • 2+ years of account management experience, preferably in an MSP or IT services environment.
  • Familiarity with MSP tools such as ConnectWise, Autotask, or similar platforms.
  • IMPORTANT: You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.


Preferred Skills


  • Understanding of IT infrastructure, cybersecurity, cloud services, and other MSP offerings.
  • Experience with sales and proposal development.
  • Knowledge of contract negotiation and financial forecasting.


Work Environment


  • Primarily office-based with some client site visits.
  • May involve some after-hours availability for urgent client issues.


Performance Metrics


  • Client satisfaction scores (e.g., CSAT).
  • Account retention rate.
  • Revenue growth from upselling/cross-selling.
  • SLA compliance and service delivery quality.


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