Property Management Coordinator
Position Summary
The Property Management Coordinator serves as the central operational hub across multiple property management territories and teams. This multifaceted role requires a highly organized, agile professional capable of seamlessly transitioning between front-facing customer service, vendor logistics, digital marketing, and essential back-office administration. The ideal candidate ensures optimal workflow continuity, drives leasing lifecycle milestones, and maintains exceptional standards of communication for residents, property owners, and service providers alike.
Key Responsibilities & Essential Functions
1. Communications & Customer Relations
- Promptly answer incoming office calls, routing inquiries efficiently, and responding directly to property management text messages and emails.
- Act as liaison and point of contact among tenants, property owners, and third-party vendors.
- Monitor general office email inboxes and centralized team task lists daily to ensure that no requests or escalations go unanswered.
2. Leasing, Marketing & Listing Management
- Assist with leasing support, guiding prospective residents through rental inquiries and tracking leads throughout the lifecycle.
- Create, update, and audit high-quality digital rental listings across online listing syndicates and platforms.
- Systematically track prospective tenant applications, screening status updates, and general communications.
- Schedule property showings, coordinate calendar holds for on-site personnel, and support general marketing efforts, including digital media and social platform postings.
3. Operational Logistics & Maintenance Coordination
- Receive, document, and coordinate inbound maintenance requests from residents.
- Schedule property inspections, move-in/move-out evaluations, and regular vendor maintenance appointments.
- Follow up closely on repairs to guarantee timely completion, resident satisfaction, and strict accountability from contractors.
- Manage vendor workflows, verifying availability, scheduling work orders, and confirming compliance with insurance and property rules.
4. Records Management, Documentation & Compliance
- Process legal and regulatory documentation, including new leases, deposits, and legal notices, as directed.
- Facilitate physical and administrative transitions during tenant move-in and move-out coordination.
- Maintain highly organized, securely structured digital and physical files for all portfolio properties.
5. Financial Administration & Team Support
- Provide general administrative and support.
- Support minor accounting workflows, cross-referencing and processing incoming vendor invoices for approval.
- Post incoming rent payments and maintain accurate account records.
- Regularly update internal spreadsheets, pipeline models, and operational metrics reports.
Job Qualifications & Skills
Experience - 1โ3 years of experience in high-volume administrative coordination.
Software Proficiency
- High proficiency in Microsoft Office applications (including Excel) and Google Sheets is strongly preferred.
- Candidates should possess strong experience navigating browser-based applications and managing or utilizing social media platforms.
Organization
- Exceptional multitasking capabilities with a proven record of managing multiple overlapping projects or geographic territories.
Communication
- Superior written and verbal communication skills.
- Ability to remain calm, professional, and empathetic when resolving conflict.