JOIN A GROWING GROUP! DUAL CONCEPT...GM WITH EQUITY...QSR IN ANN ARBOR!
Location: Ann Arbor
Compensation: $45k-$55k PLUS Incentives/bonus
***UNIQUE OPPORTUNITY TO HAVE AN OWNER/OPERATOR ROLE...UNLIMITED POTENTIAL!
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The General Manager is responsible for the overall leadership, performance, and profitability of the dual-branded store. T
his role ensures consistent delivery of exceptional customer experiences, high-quality food service, staff development, and operational excellence.
The GM is accountable for hitting sales goals, controlling labor and food costs, and maintaining a clean, safe, and compliant store environment.
Key Responsibilities:
1. Leadership & Staff Management
โข Recruit, train, and retain a high-performing team
โข Set weekly schedules and ensure coverage meets traffic patterns
โข Lead daily pre-shift huddles and coach team members in real time
โข Conduct regular performance reviews and manage corrective actions as needed
2. Sales & Revenue Growth
โข Drive daily and weekly sales through upselling, suggestive selling, and promotional execution
โข Implement in-store promotions, catering initiatives, and community partnerships
โข Track KPIs including average transaction value, sales per labor hour, and conversion rates
3. Operations & Standards
โข Oversee all store operations including prep, baking, register, and closeout procedures
โข Maintain food quality, safety, and cleanliness in accordance with brand and local standards
โข Ensure compliance with all health, safety, and labor regulations
4. Inventory & Cost Control
โข Monitor inventory levels, place orders, and prevent waste or shortages
โข Track food and labor costs, ensuring performance remains within budget
โข Submit daily and weekly financial reports to ownership
5. Customer Service
โข Set and model high standards for guest engagement and service recovery
โข Handle customer complaints promptly and professionally
โข Ensure the store environment is welcoming, clean, and efficiently run
6. Technology & Reporting
โข Utilize POS and scheduling software for daily operations and performance tracking
โข Maintain digital logs for maintenance, incidents, and team accountability
โข Communicate clearly and regularly with ownership via reports and updates
7. Store Culture & Brand Representation
โข Uphold brand standards and guidelines
โข Foster a positive, inclusive, and team-oriented culture
โข Act as the local face of the brand for events, marketing, and community engagement
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