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3Rd Shift Remote Desktop Support Engineer Jobs in Riverside, CA

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Provide Daily Shift Change Status Reports to Manager * Review all open tickets with Manager in CRM ...

GHD

Team Leader - Cloud Enablement and DevOps

Irvine, CA · On-site +1

$401K/yr

... large helpdesk/desktop environment or system administrator role. * Team leader experience ... This supports the diverse needs of our workforce while balancing the benefits of remote working ...

EnerSys

Application Security Engineer (REMOTE)

Chino, CA · Remote

$117K - $146K/yr

Support threat modeling, risk assessments, and security architecture reviews for applications ... Manage and maintain third-party vendor and consultant relationships . Perform other duties as ...

Qcells

Civil Engineer - Level 2

Irvine, CA · On-site +1

$115K - $130K/yr

Remote CIVIL ENGINEER - LEVEL 2 Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA ... Support stormwater management design, including runoff calculations, sediment control planning, and ...

PRINSCO

Sales Engineer

Corona, CA · On-site +1

Prinsco is looking for a Regional Engineer to support stormwater projects and drive business growth through technical expertise and relationship building. This position is fully remote but must be ...

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Showing results 21-40

All Jobs3Rd Shift Desktop Support Engineer Jobs3Rd Shift Remote Desktop Support Engineer Jobs3Rd Shift Remote Desktop Support Engineer Jobs in Riverside, CA

3Rd Shift Remote Desktop Support Engineer information

See Riverside, CA salary details

$10

$28

$47

How much do 3rd shift remote desktop support engineer jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for 3rd shift remote desktop support engineer in Riverside, CA is $28.16, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $32.12 per hour, depending on experience, location, and employer.

What is the difference between 3Rd Shift Remote Desktop Support Engineer vs 3Rd Shift Network Support Technician?

Aspect3Rd Shift Remote Desktop Support Engineer3Rd Shift Network Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentProviding remote desktop support to end-users, troubleshooting software/hardware issuesMonitoring and maintaining network infrastructure, troubleshooting connectivity problems
Industry UsageIT support, helpdesk services, tech companiesNetwork service providers, enterprise IT departments

The 3Rd Shift Remote Desktop Support Engineer primarily focuses on assisting users remotely with desktop and software issues, requiring certifications like CompTIA A+ and MCDST. In contrast, the 3Rd Shift Network Support Technician concentrates on maintaining network infrastructure, often holding certifications like Network+ or CCNA. Both roles operate during the night shift and are essential in IT support, but they differ in technical focus and daily responsibilities.

What is a 3rd Shift Remote Desktop Support Engineer?

A 3rd Shift Remote Desktop Support Engineer is an IT professional who provides technical support for computer desktops, laptops, and related systems during overnight hours, typically outside regular business times. They assist users remotely by troubleshooting software, hardware, and network issues, ensuring systems remain operational for global teams or 24/7 businesses. Working the 3rd shift often involves handling urgent incidents, performing maintenance tasks, and minimizing downtime during off-peak hours. This role requires strong problem-solving skills, technical expertise, and effective communication to resolve user issues remotely.

What are the key skills and qualifications needed to thrive as a 3rd Shift Remote Desktop Support Engineer, and why are they important?

To thrive as a 3rd Shift Remote Desktop Support Engineer, you need a solid understanding of desktop operating systems, troubleshooting skills, and typically a degree in IT or related field, along with relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools such as Remote Desktop, TeamViewer, or SCCM, and ticketing systems like ServiceNow is essential. Strong communication, problem-solving abilities, and the discipline to work independently during off-hours are standout soft skills. These skills and qualities are critical for providing timely, effective support and ensuring operational continuity during non-standard business hours.

What are some unique challenges faced by 3rd Shift Remote Desktop Support Engineers, and how can they be managed effectively?

3rd Shift Remote Desktop Support Engineers often encounter challenges such as working independently during off-peak hours and addressing urgent technical issues without immediate onsite support. Effective communication with daytime teams and thorough documentation are crucial to ensure seamless handovers and consistent service quality. Additionally, managing a sleep schedule and maintaining work-life balance are important for long-term success in this role. Building strong time-management skills and utilizing collaboration tools can help overcome these challenges.
What are popular job titles related to 3Rd Shift Remote Desktop Support Engineer jobs in Riverside, CA? For 3Rd Shift Remote Desktop Support Engineer jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching 3Rd Shift Remote Desktop Support Engineer jobs in Riverside, CA look for? The top searched job categories for 3Rd Shift Remote Desktop Support Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for 3Rd Shift Remote Desktop Support Engineer jobs? Cities near Riverside, CA with the most 3Rd Shift Remote Desktop Support Engineer job openings:
3Rd Shift Remote Desktop Support Engineer jobs near you

IT Support Supervisor

Shield

Anaheim, CA • On-site, Remote

$80K - $90K/yr

Full-time

Posted 14 days ago

Job description

IT Support Supervisor
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $80,000 - $90,000 / year
Description
Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP's). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.
This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.
Key Responsibilities
Employee Supervision
  • Assist Managers with Setting Task Assignments & Priorities for Level I/II
  • Actively Rotate Between Team/Queues - coaching/escalating for Level I/II
  • Leading Team by Example - model behaviors & work practices
  • Assist with Onboarding new hires & Cross-Training of Level I/II
  • Assist Managers with Maintaining Staff Scheduling
  • Success is measured against team performance % of ticket escalations

CRM Management
  • Actively Manage Issue Escalations during shift
  • Provide Daily Shift Change Status Reports to Manager
  • Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
  • Route unassigned tickets & act as liaison between receptionists & technician pool
  • Success is measured against team performance % of ticket reopens

Customer Management
  • Meeting customer SLA's
  • Follow-up If Necessary or to Build Relationship
  • Issue Survey and Drive Response Rate
  • Review relationship & provide Sale Lead Opportunities when possible
  • Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise
Education:
o Preferred - Associate's degree in Information Technology or a related field
o Mandatory - High School diploma or equivalent
Minimum Experience:
o 7+ years of experience in IT working as a lead/senior IT support role or engineer
Certifications:
o Minimum (2): A+, Network+, Server+, Security+, etc...
o Minimum (1): MCSE, CCENT/CCT, VCP6
Expertise:
  • Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
  • Technical Skills must exceed that of Level I and Level II support staff.
  • Experience and able to present examples of leading teams & empowering team members to achieve professional growth
  • Highly self-motivated & directed
  • Keen attention to detail
  • Proven analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Exceptional customer service orientation
  • Strong oral and written communication skills

Working Conditions
Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

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