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3Rd Party Collections Jobs (NOW HIRING)

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

Minimum 3 years of experience in third-party collections * Proven negotiation and sales skills * Strong communication and interpersonal abilities * High energy, friendly demeanor, and a professional ...

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

Minimum 3 years of experience in third-party collections * Proven negotiation and sales skills * Strong communication and interpersonal abilities * High energy, friendly demeanor, and a professional ...

KURV

Collections Manager

Cleveland, OH · On-site

Recommend accounts for third-party collections or legal action when necessary. * Maintain accurate records of all communications, payments, and status updates. Qualifications: * 5+ years of ...

FMS Inc.

Third Party Collector

Tulsa, OK · Remote

$17/hr

We are seeking compassionate, detail-oriented Third Party Collectors to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a ...

Williams Rush & Associates

Collection Agent

Dallas, TX · On-site

$16 - $20/hr

Minimum 3 years of experience in third-party collections * Proven negotiation and sales skills * Strong communication and interpersonal abilities * High energy, friendly demeanor, and a professional ...

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How much do 3rd party collections jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 3rd party collections in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is 3rd party collections?

3rd party collections refer to the process where a company hires an external agency to collect debts on its behalf. These agencies, known as third-party collection agencies, contact individuals or businesses who owe money and attempt to recover the outstanding amounts. Their role is to negotiate payment plans, settle debts, and ensure compliance with legal guidelines. The original creditor pays the collection agency a fee or a percentage of the amount recovered for their services.

What are some common challenges faced by 3rd party collections agents and how can they be addressed?

3rd Party Collections agents often encounter challenges such as handling difficult or unresponsive debtors, adhering to strict regulatory requirements, and meeting collection targets. Success in this role involves strong communication skills, emotional resilience, and a solid understanding of relevant laws like the Fair Debt Collection Practices Act (FDCPA). Many agencies provide ongoing training and support, and agents frequently collaborate with supervisors and legal teams to resolve complex cases efficiently. Building rapport and using negotiation techniques can also improve recovery rates and job satisfaction.

What are the key skills and qualifications needed to thrive as a 3rd party collections specialist, and why are they important?

To thrive as a 3rd Party Collections Specialist, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and basic office applications is essential. Excellent communication, resilience, and problem-solving abilities make someone stand out in this role. These competencies ensure effective debt recovery, compliance with regulations, and positive client and debtor interactions.
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3Rd Party Collections jobs near you
Infographic showing various 3Rd Party Collections job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Customer Solutions Third Party Specialist

Fifth Third Bancorp

Grand Rapids, MI • On-site

Other

Posted 8 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 171 rated banks

Job description

Customer Solutions Third Party Specialist

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function: Under moderate supervision in a fast-paced call center environment, serve as the primary support to the Consumer Solutions department in the onboarding of vendors for third party services and ongoing management of third-party relationships and performance. Assesses third party performance by using reporting and scorecards; ensures performance aligns with the contractual requirements. Responsible for planning, scheduling, and participating in discussions with third party vendors regarding performance scorecards, overall performance reviews and issue tracking. Performs a variety of functions ensuring compliance in accordance with bank and regulatory requirements related to third party management while operating within the bank's risk appetite. Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Duties & Responsibilities:

  • Manage daily vendor workload including but not limited to account assignments, account recalls, preparation of affidavits, settlement processing, system updates, vendor emails and strategic actions.
  • Manage and maintain scorecards for third party agencies, ensuring that required Key Performance Indicators (KPI's) are in alignment with vendor contracts, LOB, and bank requirements.
  • Handle inbound customer calls regarding charged off accounts and third-party vendor issues.
  • Manage and resolve customer and/or vendor complaints around regulatory compliance, FDCPA, UDAAP and Fair Lending; working with Compliance Partners and Internal Legal as needed.
  • Manage and document ongoing performance calls with vendors to review performance, regulatory changes, compliance concerns and other matters, including service expectations.
  • Partner with Line of Business leadership and the Third-Party Management Team to maintain compliance with third party management's vendor monitoring requirements.
  • Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures.

Knowledge & Skills Required:

  • High School diploma required, and college degree preferred
  • Minimum of 1 year of experience in Collections, Legal Matters or Vendor Management.
  • Advanced knowledge of FDCPA, industry regulatory requirements and law.
  • Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
  • Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
  • Excellent oral and written communication skills.
  • Ability to communicate effectively with staff level, senior leadership, attorneys, and other industry professionals.
  • Understanding of collections practices, policies, and procedures.
  • Excellent customer service skills with both external and internal customers.
  • Strong organizational skills and attention to detail.
  • Must be able to work in a team environment and interact with employees and all levels of the organizations.
  • Must be able to work independently with minimal supervision to achieve goals and meet demanding timelines.

Location -- Grand Rapids, Michigan 49546

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

What Fifth Third Bank employees say

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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