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Telephonic Care Manager Jobs in Columbus, OH (NOW HIRING)

Community Connector

Columbus, OH ยท On-site

$16.40 - $31.97/hr

... managing health care needs. Contributes to overarching strategy to provide quality and cost ... telephonic and/or face-to-face). Guides members to maintain Medicaid eligibility and with other ...

Health and Wellness Coach

Dublin, OH ยท Remote

$16.50 - $22.25/hr

Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when ... About the role The Health and Wellness Coach is responsible for conducting telephonic health ...

Health and Wellness Coach

Dublin, OH ยท Remote

$16.75 - $22.25/hr

Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when ... About the role The Health and Wellness Coach is responsible for conducting telephonic health ...

Health and Wellness Coach

Dublin, OH ยท On-site

$16.50 - $22.25/hr

Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when ... About the role The Health and Wellness Coach is responsible for conducting telephonic health ...

Health and Wellness Coach

Dublin, OH ยท Remote

$16.75 - $22.25/hr

Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when ... About the role The Health and Wellness Coach is responsible for conducting telephonic health ...

Community Health Worker - Ohio Mobile

Columbus, OH ยท On-site

$17.75 - $23.25/hr

... telephonic or electronic communication) to establish an effective, professional relationship ... Maintain appropriate documentation within protocols and guidelines of the Care Management program.

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Telephonic Care Manager information

See Columbus, OH salary details

$25.1K

$54.4K

$97.1K

How much do telephonic care manager jobs pay per year?

As of May 28, 2026, the average yearly pay for telephonic care manager in Columbus, OH is $54,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $61,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephonic Care Manager, and why are they important?

To thrive as a Telephonic Care Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with care management software, electronic health records, and telehealth platforms is typically required. Outstanding communication, active listening, and problem-solving skills help build rapport and effectively coordinate patient care remotely. These competencies are crucial for ensuring patients receive appropriate guidance and support, leading to better health outcomes and efficient care delivery.

How does a Telephonic Care Manager typically interact with patients and healthcare providers during a typical workweek?

A Telephonic Care Manager spends much of their workweek conducting scheduled phone consultations with patients to assess their health needs, provide education, and coordinate care plans. They also regularly communicate with physicians, nurses, and other healthcare professionals to ensure that patients receive appropriate follow-up and resources. Managing documentation and tracking patient progress are essential responsibilities, often requiring strong organizational and communication skills. Collaboration with multidisciplinary teams is common, and adapting to varying patient needs can be both challenging and rewarding.

What are Telephonic Care Managers?

Telephonic Care Managers are healthcare professionals, often nurses or social workers, who coordinate patient care over the phone. They assess patient needs, provide health education, help manage chronic conditions, and connect patients to resources or services. Their goal is to improve patient outcomes and reduce hospital readmissions by maintaining regular communication and supporting patients remotely. Telephonic Care Managers are commonly employed by insurance companies, healthcare providers, and care management organizations.

What is the difference between Telephonic Care Manager vs Care Coordinator?

AspectTelephonic Care ManagerCare Coordinator
CredentialsRN, LPN, or relevant healthcare certificationsVaries; often nursing or social work background
Work EnvironmentRemote, phone-based patient managementClinic, hospital, or community settings
Employer & IndustryHealth plans, insurance companies, healthcare providersHospitals, clinics, community health organizations
Primary FocusManaging patient care plans remotely via phoneCoordinating services and resources for patient care

While both roles involve patient interaction and care planning, Telephonic Care Managers primarily manage patient cases remotely through phone communication, focusing on care management and health education. Care Coordinators often work in person or in clinical settings, focusing on organizing services and resources for patient support. Both roles require healthcare knowledge but differ mainly in work environment and specific responsibilities.

What are the most commonly searched types of Telephonic Care jobs in Columbus, OH? The most popular types of Telephonic Care jobs in Columbus, OH are:
What are popular job titles related to Telephonic Care Manager jobs in Columbus, OH? For Telephonic Care Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Telephonic Care Manager jobs in Columbus, OH look for? The top searched job categories for Telephonic Care Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Telephonic Care Manager jobs? Cities near Columbus, OH with the most Telephonic Care Manager job openings:
Infographic showing various Telephonic Care Manager job openings in Columbus, OH as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,435 per year, or $26.2 per hour.
Crisis Counselor - Fully Remote in Columbus, OH

Crisis Counselor - Fully Remote in Columbus, OH

Protocall Services

Blacklick, OH โ€ข On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago


Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, Ohio residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different