The Customer Services Assistant is responsible for providing excellent customer service to library customers in an effective, efficient and professional manner.
- Works at all of the Customer Services desks, which includes:
- assists customers with checking in/out library items,
- sorting items including the use of an automated sorter,
- answering the main incoming phone lines - greeting callers, providing information, and/or transferring calls as necessary,
- placing and filling library reserves,
- shelving items,
- assisting customers in finding items,
- placing interlibrary loan requests for customers,
- issuing new/replacement library cards,
- using the public address system,
- providing public forms as available (i.e. voter registration, Golden Buckeye cards),
- distributing employment applications and
- occasionally locking and unlocking the two sets of public entrance doors.
- Maintains confidentiality of all customer records and transactions.
- Is responsive to customer needs in a consistent, friendly and professional manner.
- Cooperates with department managers, to resolve customer complaints in a pleasant, timely and professional manner.
- Restocks department forms and supplies.
- Collects monies for fees and payments for lost or damaged items.
- Collects monies for Friends of the Westerville Public Library.
- Assists in adding or deducting value from printing accounts.
- Refers damaged items and suggested purchases to the appropriate department.
- May also perform cross-functional roles including participating in library programs and cross-training to cover other public service desks as needed.