We are looking for a Front Desk Coordinator to support daily front office operations. This contract position is ideal for someone who creates a welcoming experience for visitors, manages incoming calls effectively, and keeps administrative tasks organized in a fast-paced setting. The role requires strong communication skills, a service-focused approach, and confidence using office technology to assist patients, guests, and internal staff.
Responsibilities:
• Welcome visitors and provide a detail-oriented first point of contact for patients, guests, and staff members at the front desk.
• Manage a multi-line phone system, direct calls efficiently, and respond to inbound inquiries with accuracy and courtesy.
• Coordinate visitor check-in activities while maintaining an organized reception area and smooth front office flow.
• Support medical front office operations by assisting with routine administrative tasks and ensuring information is handled appropriately.
• Use Microsoft Office applications to prepare, update, and maintain basic records, correspondence, and scheduling information.
• Address customer service needs promptly, resolve routine concerns, and escalate issues when additional support is needed.
• Communicate clearly with internal teams and community members to help ensure a positive and efficient on-site experience.• Previous experience in a receptionist, front desk, or customer-facing administrative role.
• Ability to operate a switchboard or multi-line phone system with consistent professionalism.
• Strong verbal and written communication skills with a courteous and service-oriented approach.
• Familiarity with medical front office procedures or experience working in a healthcare-related environment.
• Proficiency with Microsoft Office and general office systems.
• Ability to assist on-site visitors while managing multiple priorities in a busy setting.
• Commitment to delivering high-quality customer service and maintaining a welcoming environment.