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Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewGlobal Customer Documentation represents a team of global writers creating, editing, and managing technical documentation for internal and external stakeholders.
Job Description

Global Customer Documentation is seeking a detail-oriented, highly collaborative Technical Writer to join our team in planning, designing, and maintaining high-quality technical documentation. In this role, you will act as the dedicated technical writer for the Command Central project, interpreting complex engineering data into clear, concise, and accessible content.

Key Responsibilities

• Content Development & Life Cycle: Plan, write, structure, and update user manuals, online help, troubleshooting guides, and service documentation for both technical personnel and end-users.

• Cross-Functional Collaboration: Partner directly with software engineers, product owners, and Information Architects to transform technical specifications, engineering demos, and complex concepts into user-friendly documentation.

• AI-Assisted Writing: Leverage integrated AI tools (such as Gemini) to optimize initial engineering drafts, enhance readability, enforce standard terminology, and ensure grammatical precision.

• Agile Workflow: Participate in 2-week sprint cycles using Jira to manage tasks, track progress, review deliverables, and meet project milestones.

• Global Team Alignment: Work independently while coordinating cross-functionally with international product and engineering teams, including teams based in Krakow.

Preferred Qualifications

• 2+ years of professional experience in technical writing, preferably for software products or technical manuals.

• Familiarity with XML authoring and XML-based content management systems (CMS) such as oXygen XML Author and Heretto CMS

• Hands-on experience or familiarity using AI tools (e.g., Gemini) to assist in content generation and editing workflows.

• Experience working within Agile/Scrum development methodologies and project management tools like Jira.

• Self-motivated with strong organizational skills, able to manage multi-task workflows in a fast-paced environment with minimal supervision.

• Strong written and verbal communication skills in English, with a demonstrated ability to simplify technical language for diverse user audiences.

• Strong computer literacy and proficiency with standard authoring and document production tools.

• Availability to participate in meetings to align with various time zones.

Target Base Salary Range: $55,000 - $65,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's degree in Communications, English, Journalism, Communications, Business Administration, or a related field

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.