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A map of the United States highlighting the number of Engine job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Engine job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Small Engine Department Lead

Delaware, OH • On-site

E&H Hardware Group LLC
Retail • 201 - 500 employees
Learn more about E&H Hardware Group LLCexternal

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Supervise and coordinate daily activities including repairs, maintenance, and parts sales in the small engine department.

  • Train, guide, and support the small engine team while monitoring performance and providing feedback.

  • Diagnose and repair small engine equipment to support the team and ensure department standards are met.

Job description

Small Engine Department Lead Full-Time
E&H Ace Hardware is seeking an experienced Small Engine Department Lead to oversee daily operations of our small engine department. This leadership role focuses on managing the team, ensuring top-notch customer service, maintaining department standards, and driving sales and service profitability.
What You'll Do:
Department Management
  • Supervise and coordinate daily activities including repairs, maintenance, and parts sales
  • Meet or exceed productivity, quality, and profitability goals
  • Manage technician scheduling and workloads to optimize efficiency
  • Maintain accurate records of repairs, orders, and inventory
  • Keep the department organized, clean, and safe

Customer Service
  • Deliver world-class service to every customer
  • Address inquiries, concerns, and complaints promptly and professionally
  • Provide expert advice on equipment repairs, maintenance, and purchases
  • Collaborate with sales team to promote products and services

Team Leadership
  • Train, guide, and support the small engine team
  • Monitor performance, give feedback, and assist with reviews alongside the Service Manager
  • Foster a positive, team-focused work environment encouraging continuous improvement

Technical Expertise
  • Diagnose and repair small engine equipment to support the team as needed
  • Stay current on small engine technology, equipment, and repair methods
  • Ensure compliance with all safety standards and protocols

Inventory & Sales
  • Monitor parts inventory and place orders to maintain adequate stock
  • Track and manage department expenses within budget
  • Work with vendors to negotiate pricing and maintain strong relationships
What You'll Bring:
  • Strong leadership and team management skills
  • Extensive knowledge of small engine equipment, repair techniques, and parts
  • Excellent organizational, problem-solving, and time management abilities
  • Proficiency with repair logs and sales reports
  • Exceptional customer service and communication skills
  • Physical ability to lift up to 50 lbs. repeatedly and perform tasks requiring bending, crouching, and standing
Requirements:
  • Satisfactory background check prior to employment
  • Willingness to travel up to 5 days annually for training
  • Must obtain Stihl Silver Certification within 1 year
Education & Experience:
  • High school diploma required; technical certifications preferred
  • 3-5 years' experience in small engine repair or department leadership
Why Join E&H Hardware Group?
  • Competitive pay and benefits
  • Training and certification programs
  • Health, dental, vision, and 401(k) for full-time employees
  • Paid time off and holiday pay
  • Employee discounts and career growth opportunities
  • Locally owned, family-operated, with strong community values
About Us:
E&H Hardware Group operates multiple Ace Hardware stores and service teams throughout Ohio, proudly supporting Local Relationships Built on Trust and offering outstanding service to our customers.
Pay Range: $18 - $20 per hour

Apply