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60 Wex Operations Jobs Hiring Near You

WEX, Inc.

SRE Architect, AI-Powered Reliability

Portland, ME · On-site

$58.25 - $77.50/hr

This person will define and enforce the reliability standards, operational practices, and architectural guardrails that every line of business at WEX must meet, and will use AI as a primary tool to ...

WEX, Inc.

Sr. Staff AI/ML Engineer

Portland, ME · On-site

$220K - $255.80K/yr

Team: AI Platform Engineering, WEX Inc. About WEX and the AI Platform Team At WEX, we're ... Deep familiarity with CI/CD pipelines and DevOps practices using GitHub Actions or similar ...

WEX

OR

About the Team & Role WEX, Inc. is seeking a Senior Enterprise AI Security Architect to help define ... operational tasks * Comfortable balancing the need to move fast with the realities of working in a ...

WEX

OR · On-site

... operations teams deliver globally. About the Team Join the Customer and Enterprise Team as we reimagine WEX from the inside out. We are building a future where customer and enterprise systems are ...

WEX, Inc.

Sr. Application Security Architect

Job Summary Wex, Inc. is looking for a Sr. Application Security Architect with broad software ... operational tasks * Comfortable balancing the need to move fast with the realities of working in a ...

WEX

Software Engineering Manager

Salt Lake City, UT · Remote

$150K - $190K/yr

... operations. WEX FSM provides comprehensive business management including schedule / dispatch, invoicing, sales proposals / invoices, and maintenance agreements. We also enable a full range of payment ...

WEX, Inc.

COBRA Operations Specialist 1

$17 - $22.50/hr

Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a ...

WEX

Senior Solutions Manager - Americas

Boston, MA

About Team / Role We are seeking a highly skilled Solutions Manager to join WEX, with a primary ... Serve as a bridge across Sales, Product, Technology, Operations, and Risk to ensure solutions meet ...

WEX

Software Engineering Manager

San Francisco, CA · Remote

$150K - $190K/yr

... operations. WEX FSM provides comprehensive business management including schedule / dispatch, invoicing, sales proposals / invoices, and maintenance agreements. We also enable a full range of payment ...

WEX

OR

$72K - $84.20K/yr

About the Team/Role WEX Inc is seeking a self-driven and motivated professional to join our growing ... The successful candidate will play a key role in managing and driving Operational Resilience in a ...

WEX

Software Engineering Manager

Charlotte, NC · Remote

$150K - $190K/yr

... operations. WEX FSM provides comprehensive business management including schedule / dispatch, invoicing, sales proposals / invoices, and maintenance agreements. We also enable a full range of payment ...

WEX

Software Engineering Manager

Boston, MA · Remote

$150K - $190K/yr

... operations. WEX FSM provides comprehensive business management including schedule / dispatch, invoicing, sales proposals / invoices, and maintenance agreements. We also enable a full range of payment ...

WEX

Software Engineering Manager

Dallas, TX · Remote

$150K - $190K/yr

... operations. WEX FSM provides comprehensive business management including schedule / dispatch, invoicing, sales proposals / invoices, and maintenance agreements. We also enable a full range of payment ...

WEX

Software Engineering Manager

OR · Remote

$150K - $190K/yr

... operations. WEX FSM provides comprehensive business management including schedule / dispatch, invoicing, sales proposals / invoices, and maintenance agreements. We also enable a full range of payment ...

WEX

Senior Solutions Manager - Americas

Portland, ME

About Team / Role We are seeking a highly skilled Solutions Manager to join WEX, with a primary ... Serve as a bridge across Sales, Product, Technology, Operations, and Risk to ensure solutions meet ...

WEX, Inc.

Account Executive (mid-market)

You will serve as the strategic partner and trusted advisor to your clients-deeply understanding their goals, operations, and industry-while aligning WEX's solutions to help them grow and succeed.

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Showing results 41-60

All JobsWex Operations Jobs

WEX Jobs Information

What are the key skills and qualifications needed to thrive in Operations, and why are they important?

To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.

What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?

Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.

What are 'Operations' jobs?

Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.

What jobs pay $3,000 a day?

High-level operations roles such as executive directors, chief operating officers, or specialized consultants in industries like finance, technology, or management can sometimes earn $3,000 or more per day, especially with extensive experience and in high-demand environments. These positions often require advanced skills, certifications, and significant responsibility, and compensation may include bonuses or profit sharing.

What is the difference between Operations vs Customer Service Representative?

AspectOperationsCustomer Service Representative
Required credentialsVaries; often includes business or management certificationsHigh school diploma or equivalent; some roles may require customer service training
Work environmentOffice settings, warehouses, or production facilitiesCall centers, retail stores, or office environments
Employer and industry usageCommon across manufacturing, logistics, and corporate sectorsCommon in retail, telecommunications, and service industries
Search and comparison intentFocuses on managing processes, logistics, and overall business operationsFocuses on assisting customers, resolving issues, and providing support

Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.

Do workers at WEX Inc. get paid breaks?

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

Does WEX Inc. pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at WEX Inc. worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

Do WEX Inc. workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at WEX Inc.?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do WEX Inc. managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at WEX Inc. do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
100% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at WEX Inc.?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at WEX Inc.?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. recommend working with their team?

Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at WEX Inc.?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at WEX Inc.?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think WEX Inc.’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how WEX Inc. is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.
What are the most popular jobs at Wex?
What are the most popular categories at Wex?
Infographic showing various Operations job openings at Wex in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 52% Physical, and 48% Remote job distribution.
SRE Architect, AI-Powered Reliability

SRE Architect, AI-Powered Reliability

WEX, Inc.

Portland, ME • On-site

$58.25 - $77.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

WEX Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

10th of 17 rated payment service providers

Job description

About the Team & Role
WEX operates across multiple lines of business, Mobility, Benefits, and Travel, serving enterprise customers globally with payment and technology solutions that demand uncompromising reliability. These are mission-critical systems handling high-volume financial transactions where availability, transactional integrity, and low latency are non-negotiable. Our SRE practice is in its early stages, and the decisions made now will define how we build, operate, and continuously improve reliable systems for years to come.
This person will define and enforce the reliability standards, operational practices, and architectural guardrails that every line of business at WEX must meet, and will use AI as a primary tool to establish, scale, and continuously improve those standards faster than traditional approaches alone can achieve.
This is not a role embedded in a single business unit. It sits at the center of WEX engineering with a mandate that spans all LOBs. You will set the bar, and you will hold it , working with engineering leadership, platform teams, and LOB architects to make reliability a consistent, measurable, and continuously improving property of every system we operate.
How you'll make an impact
Enterprise Standards & Governance
  • Define, publish, and enforce enterprise-wide SRE best practices and operational standards covering observability, incident management, resilience, capacity planning, and reliability architecture, applicable across all WEX lines of business.
  • Define and lead WEX's AI-Powered Reliability Engineering strategy, driving adoption of SRE agents across the software lifecycle-from design and development through deployment and operations, to improve reliability, automation, and operational efficiency.
  • Architect and oversee the implementation of mission-critical systems, ensuring that reliability, availability, and transactional integrity requirements are designed in from the start, not bolted on after the fact.
  • Establish and govern SLO, SLI, and error budget frameworks across LOBs, partnering with engineering leadership to align reliability targets with business and commercial expectations.
  • Own the production readiness review process, defining the criteria every service must meet before going live and driving accountability for remediation when gaps are found.
  • Serve as the primary technical advisor to engineering leadership across WEX on matters of reliability, resilience architecture, and operational excellence.

Observability
  • Define the enterprise observability standard, what good looks like for metrics, distributed tracing, structured logging, and alerting, and hold all LOBs accountable to it.
  • Use AI-powered tooling to move beyond static dashboards: deploy intelligent anomaly detection, dynamic baselining, and automated signal correlation to reduce noise and surface actionable signals at scale.
  • Drive instrumentation practices that give engineering teams genuine insight into the health of high-availability, low-latency systems, including real-time payment flows and transaction pipelines where latency and consistency are critical.
  • Lead the evaluation and adoption of AI-assisted observability platforms that reason across telemetry sources to accelerate detection and diagnosis.

Incident Management
  • Establish the enterprise incident management framework: severity definitions, response playbooks, escalation paths, on-call standards, and cross-LOB communication protocols.
  • Integrate AI into the full incident lifecycle, intelligent triage and automated runbook suggestions at detection, real-time signal correlation during active incidents, and AI-assisted timeline and impact summaries at resolution.
  • Reduce cognitive burden on on-call engineers through tooling that surfaces relevant context, prior incidents, and likely remediation paths automatically during high-pressure situations.
  • Define, track, and report on incident metrics (MTTD, MTTR, recurrence rate) across all LOBs, using trends to drive systemic improvement rather than one-off fixes.

Resilience Engineering & Self-Healing Systems
  • Lead cross-functional initiatives to enhance system resilience and performance across WEX, advocating for circuit breakers, bulkheads, graceful degradation, retry strategies, and fault isolation as enterprise standards.
  • Design self-healing and auto-recovery mechanisms that allow systems to detect, respond to, and recover from common failure modes without human intervention, reducing toil and improving mean time to recovery.
  • Build and operate chaos engineering programs appropriate for WEX's financial systems, running controlled failure experiments that expose resilience gaps safely and systematically before they manifest as production incidents.
  • Use AI to proactively identify resilience risks: analyze production telemetry, deployment signals, and dependency graphs to surface systems most likely to fail under stress before incidents occur.

Capacity Planning & Load Testing
  • Develop enterprise capacity planning strategies, establishing the models, tooling, and review cadences that ensure every LOB can anticipate and provision for demand growth without last-minute scrambles or over-provisioning.
  • Define and enforce load testing standards as a gate in the software delivery lifecycle, ensuring that services can handle peak transactional load, including burst demand on payment and fleet systems, before they reach production.
  • Apply AI-driven forecasting to capacity planning: model historical growth patterns, seasonal demand signals, and business pipeline data to produce reliable capacity outlooks across LOBs.

Cloud Cost Optimization
  • Drive cloud cost optimization and budgeting initiatives across WEX engineering, establishing the frameworks, tooling, and governance processes that ensure cloud spend is rationalized against reliability and performance outcomes.
  • Identify and remediate cost inefficiencies without compromising availability: right-sizing, reserved capacity strategy, workload scheduling, and architecture patterns that reduce waste in high-availability deployments.
  • Partner with LOB engineering and finance leadership to produce credible cloud cost forecasts, and hold teams accountable to efficiency targets.

Blameless Postmortem Culture
  • Design and champion the enterprise blameless postmortem process, creating templates, facilitation standards, and review cadences that make postmortems genuinely useful and consistently practiced across all LOBs.
  • Use AI to accelerate postmortem quality: generate draft timelines from incident telemetry, surface contributing factors from logs and traces, and identify systemic patterns across multiple incidents over time.
  • Build a postmortem knowledge base that is searchable and actionable, so lessons from past incidents actively inform future architectural decisions and operational practices.
  • Close the loop on postmortem action items, tracking completion rates across LOBs and escalating chronic non-compliance to engineering leadership.

Technical Advisory & Cross-LOB Enablement
  • Serve as a technical advisor to engineering leaders and architects across WEX, reviewing system designs for reliability risk, providing guidance on high-availability and low-latency architecture patterns, and advising on operational tradeoffs.
  • Lead cross-functional initiatives that span LOBs, bringing together engineering teams to solve shared reliability challenges, establish common tooling, and align on enterprise standards.
  • Create and deliver internal enablement programs, workshops, documentation, office hours, and design review forums, that build SRE capability across WEX engineering without requiring headcount growth in every team.
  • Communicate clearly and influentially to senior leadership: produce written strategy documents, present reliability trends and investment recommendations, and maintain executive visibility into the state of reliability across the enterprise.

Experience you'll bring
Required
  • 12+ years in SRE, platform engineering, or distributed systems, with a hands-on track record of operating mission-critical systems at scale.
  • Deep practical expertise across observability, incident management, resilience engineering, and capacity planning, not just familiarity, but proven delivery in production environments.
  • Experience with high-availability, low-latency systems where transactional integrity and consistency are critical requirements, payment processing, financial platforms, or equivalent.
  • Demonstrated experience using AI tools to solve real reliability problems: anomaly detection, incident triage, noise reduction, postmortem acceleration, capacity forecasting, or auto-remediation.
  • Proven ability to define and enforce technical standards across multiple engineering teams or business units without direct managerial authority.
  • Experience designing self-healing and auto-recovery mechanisms in production distributed systems.
  • Strong background in cloud cost optimization, architecture patterns, governance frameworks, and tooling for managing cloud spend at scale (AWS, GCP, or Azure).
  • Excellent written and verbal communication skills, able to produce authoritative strategy documents, lead cross-LOB forums, and advise VP and C-level engineering leaders.

Preferred
  • Experience in payments, fintech, fleet technology, or benefits administration, familiarity with the reliability and compliance demands of financial transaction systems.
  • Experience building or maturing an SRE practice from an early stage across a multi-product or multi-LOB organization.
  • Familiarity with AI-native observability or AIOps platforms (Dynatrace, Honeycomb, Coralogix, or similar).
  • Background in chaos engineering (Gremlin, LitmusChaos, AWS Fault Injection Simulator) and controlled failure experimentation in regulated or financial environments.
  • Experience with systems requiring strict transactional consistency, distributed databases, event-driven architectures, or payment settlement pipelines.
  • Proficiency with Kubernetes, service mesh (Istio/Linkerd), and OpenTelemetry-based observability stacks.
  • BS/MS in Computer Science, Engineering, or equivalent practical experience.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $200,600.00 - $250,400.00

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