60 Stripe Customer Service Jobs Hiring Near You

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe's partners. Our goal is to drive growth through co-solutioning, education, and enablement with our partner ecosystem. You'll serve as a critical technical liaison to Stripe's Partner Development Managers, creating comprehensive technical business plans that identify, incubate, and bring to market service and solution offerings built on or with Stripe. A Partner Solutions Architect at Stripe is intellectually curious, entrepreneurial, and energized by building deep technical trust with partners.

Partner Solutions Architects build highly consultative, trusted relationships with executives and technical decision-makers to provide business and technical thought leadership. You'll become a trusted advisor for solving mission-critical business challenges, architecting solutions that help partners drive new monetization opportunities and growth.

• Work with key partners to build out their Stripe capabilities and solutions to drive scalable growth
• Develop and execute technical enablement plans tailored to partner maturity and product focus
• Lead technical discussions and solution deep-dives with partners on the value Stripe can provide to their clients
• Engage with CTOs and engineering leaders at key partners to share Stripe's technology roadmap, showcase the latest innovations, and define a solution strategy that expands partnership revenue
• Synthesize and communicate partnership wins and progress internally, including through QBRs and executive updates
• Provide oversight, guidance, and assistance during the partner sales process to ensure mutual success in joint opportunities
• Educate Stripe's sales team on key partner solutions and capabilities
• Serve as an advocate for strategic partners within Stripe's sales regions and identify areas for sales collaboration
• Collaborate on technical content—sample code, demos, and reference architectures—to help partners implement specific use cases and best practices
• Provide partner-focused product feedback to Stripe's product and engineering teams

We're looking for someone who meets the minimum requirements to be considered for the role.

• 10+ years of experience in a customer-facing technical role—such as Solutions Architect, Solutions Engineer, or Technical Account Manager—at a global software company
• 5+ years of experience working on hyperscaler platforms such as AWS, Azure, or GCP
• Experience building joint go-to-market solutions and co-selling with go-to-market partners
• Executive engagement skills and presence, with a demonstrated ability to build credibility with technical and business decision-makers at all levels
• Strong group-facilitation skills and proven ability to lead strategic technical conversations with senior stakeholders
• Thorough understanding of the software development lifecycle and API architecture
• Outstanding written and verbal communication skills and ability to explain complex concepts to both technical and non-technical audiences
• Ability to ramp quickly on Stripe products including Payments, Billing, Connect, and more
• Familiarity with how enterprise technology ecosystems fit together—including ERP, CRM, Billing, Tax, and legacy systems—and how they interact with API-first platforms
• Strong organizational and time-management skills with the ability to manage multiple strategic partnerships simultaneously
• Strategic and creative thinker who proactively identifies challenges and maintains a positive, solutions-oriented approach

• Background and experience with crypto technologies and stablecoins