ZipRecruiter

Log In

Stripe
Stripe

60 Stripe Customer Service Jobs Hiring Near You

Stripe

Sales Development Representative

Chicago, IL

As a Sales Development Representative (SDR) at Stripe, you'll work in a customer-facing role ... Effectively manage customer outreach, consistently meeting/exceeding Service Level Agreements (SLAs ...

Stripe

Sales Development Representative

Chicago, IL · On-site

As a Sales Development Representative (SDR) at Stripe, you'll work in a customer-facing role ... Effectively manage customer outreach, consistently meeting/exceeding Service Level Agreements (SLAs ...

Stripe

Solutions Architect, SMB (Pre-sales)

Chicago, IL · On-site

Work to deeply understand the customer's business objectives and apply Stripe's payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges * Secure the technical win for ...

Stripe

$70K - $94K/yr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of ... secure, scalable, and aligned with customer needs * Design, build, and deploy production ...

next page

Showing results 1-20

All JobsStripe Customer Service Jobs

Stripe Jobs Information

What is it like to work at Stripe?

Stripe is a technology company that prioritizes innovation, collaboration, and customer satisfaction, fostering a culture of experimentation and continuous learning. The company's flat organizational structure and open communication channels enable teams to work closely together, with a focus on solving complex problems and driving growth through its online payment and banking systems. Working at Stripe may appeal to candidates who are passionate about building scalable and secure technology solutions, as the company offers opportunities for professional growth, autonomy, and a dynamic work environment.

What makes Stripe an attractive place to work?

Stripe is a leading fintech company that has revolutionized the way businesses process online payments, with a strong reputation for innovation and a vision to increase the GDP of the internet.

The company's workplace culture values collaboration, creativity, and open communication, with a focus on building a diverse and inclusive team that fosters a sense of community and belonging among employees.

Joining Stripe offers opportunities for impact, growth, and professional development, with a wide range of roles and projects that allow employees to contribute to the company's mission and develop their skills in a fast-paced and dynamic environment.
What are the most popular jobs at Stripe?
What are the most popular categories at Stripe?
Infographic showing various Customer Service job openings at Stripe in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% Physical, and 40% Remote job distribution.

Customer Success Manager, Revenue Suite

Stripe

San Francisco, CA • On-site

Other

Posted 28 days ago

Job description

Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe's Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company.
What you'll do
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.
Responsibilities
  • Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams
  • Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
  • Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
  • Evangelize Stripe customer success stories and customer success systems and processes
  • Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
  • Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry
  • Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
  • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
  • Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
  • 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
  • Payments and/or fintech experience required
  • Experience with consumption-based SaaS products
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
  • History of success as a consultant, pre-sales, technical account management, or equivalent
Preferred qualifications
  • Prior experience working with modern SaaS billing and invoicing systems
  • Experience with billing solutions strongly preferred
  • Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses

Apply