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60 Spoton Customer Success Manager Jobs Hiring Near You

SpotOn

Client Success Partner

Chicago, IL · On-site

$90 - $120/hr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$90 - $120/hr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

San Francisco, CA · On-site

$55K - $79K/yr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Royal Oak, MI

$55K - $70K/yr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Chicago, IL · On-site

$55K - $79K/yr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Manhattan, NY · On-site

$90 - $120/hr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

... SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Product Manager (Payments)

Chicago, IL

... across SpotOn, aligning stakeholders around a clear vision, roadmap, and success metrics ... Customer-centric mindset with experience conducting discovery, user interviews, and feedback ...

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SpotOn Jobs Information

Do workers at SpotOn get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.

Does SpotOn pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

At SpotOn, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from SpotOn affordable enough for their workers?

Most people say the health insurance costs are okay.
71% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at SpotOn?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and August 2026.

Do workers at SpotOn worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

Do SpotOn workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it for SpotOn workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to get time off at SpotOn?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do SpotOn managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do jobs at SpotOn spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at SpotOn?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at SpotOn good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at SpotOn feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at SpotOn get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at SpotOn?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at SpotOn enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at SpotOn recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get enough training when they start at SpotOn?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get support to advance at SpotOn?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think SpotOn’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers feel well informed about how SpotOn is doing?

Most people feel well informed about how the company is doing.
69% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.

What other companies are hiring for Customer Success Manager jobs?

What are the most popular jobs at Spoton?

What are the most popular categories at Spoton?

Infographic showing various Customer Success Manager job openings at Spoton in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Client Success Partner

SpotOn

Chicago, IL • On-site

$90 - $120/hr

Other

Re-posted 28 days ago

SpotOn rating

5.2

Company rating: 5.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

234th of 246 rated software companies

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

  • Awarded Great Places to Workand Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business.

ResponsibilitiesClient Retention

  • Own a portfolio of strategic accounts, monitoring engagement and health at scale.

  • Execute adoption campaigns and proactive touchpoints to reduce churn.

  • Identify at-risk accounts and implement mitigation strategies using standardized processes.

Revenue Expansion

  • Identify upsell and cross-sell opportunities using scalable programs.

  • Collaborate with Rates and Product teams to support expansion efforts.

Client-Focused Collaboration

  • Partner with internal teams to ensure consistent account management practices.

  • Serve as a point of escalation for junior CSPs on client issues.

Portfolio Management & Reporting

  • Track and analyze engagement, adoption, and retention metrics.

  • Optimize use of automation and reporting tools to manage high-volume portfolios.

Skills & Knowledge

  • Proven ability to manage large portfolios efficiently.

  • Strong consultative and communication skills in low-touch environments.

  • Experience with adoption campaigns, automation, and standardized processes.

  • Skilled at leveraging data to identify retention and growth opportunities.

  • Cross-functional collaboration experience.

Previous Experience

  • 2 – 5 years of professional experience in customer success or related roles.

  • Experience in fintech or SaaS environments preferred.

Education / Professional Training

  • Bachelor’s degree in Business Administration, Communications, Marketing or a related field required.

  • An equivalent combination of education and experience may be considered.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

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