61 Sp Global Customer Success Manager Jobs Hiring Near You

Grade Level (for internal use):

Key Responsibilities

Strategic Client Ownership

• Serve as the primary relationship lead for Global Strategic Accounts in the Americas, with a focus on the firm's largest ETF client relationships using our index IP.
• Develop and execute longterm account strategies aligned with client objectives, asset growth goals, and firmwide commercial priorities.
• Function as a trusted advisor to senior client stakeholders, including investment, product, and distribution leadership.
• Serve as a trusted advisor onETF market trends, index-based product positioning, and ecosystem dynamics.

Tactical Quarterback & Execution Leadership

• Lead day-to-day coordination of active initiatives including:
  • Product enhancements(methodology changes, communications, timelines, approvals).
  • New product pitchesand commercialization planning (concept shaping, differentiators, feasibility).
  • Commercial reviews, pricing discussions, and contract renewals
  • Service requirements oversight(deliverables, SLAs/expectations, issue resolution, governance).
• Translate client needs into clear internal workplans, driving alignment on scope, milestones, owners, and decision points.
• Monitor client health, risks, and deliverables; ensure high-quality follow-through and documentation.
• Drive continuous improvement in how we serve the account (process, responsiveness, stakeholder alignment).

CrossFunctional Collaboration

• Partner closely with Product, Research, and Index teams to translate client needs into executable product solutions.
• Collaborate with Pricing, Finance, and Legal on commercial structuring, contract negotiation, and governance requirements.
• Work with Operations, Technology, and Client Service to ensure high standards of service delivery and issue resolution.
• Ensure clear internal communication, crisp meeting management, and proactive escalation when needed to keep delivery on track.

Growth & Commercial Impact

• Identify opportunities to expand index usage, product breadth, and strategic partnership depth within existing accounts.
• Support new product pitches and RFP responses, including client presentations and senior level discussions.
• Maintain a strong understanding of competitive dynamics, regulatory considerations, and market trends affecting the ETF and index ecosystem.

Required Qualifications

• 6-10+ years of relevant experience in relationship management, sales, or client leadership roles within asset management, index providers, ETFs, or capital markets.
• Direct experience working with ETF issuers and a strong understanding of index based products and intellectual property.
• Demonstrated ability to manage complex, strategic client relationships at the most senior levels.
• Proven track record of leading cross functional initiatives and driving results in matrixed organizations.
• Strong commercial acumen with experience in pricing, negotiations, and longterm partnership structuring.
• Excellent communication, executive presence, and project leadership skills.

Core Competencies

• Ecosystem fluency:deep understanding of ETF/index market dynamics and participants.
• Execution leadership:disciplined program/project "quarterbacking" with measurable outcomes.
• Client-first mindset:anticipates needs, builds trust, and drives responsiveness.
• Influence without authority:aligns and mobilizes internal teams to deliver.
• Judgment under ambiguity:balances speed, risk, and stakeholder needs effectively.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $145,000 to $165,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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