20 Sp Global Customer Service Jobs Hiring Near You

Grade Level (for internal use):

The Team:This team leads the development of strategies around Global Gas, Power, ET & Policy News for Commodity Insights to drive growth and create customer value. The team shapes, monitors and assists our fast-paced daily news coverage and provides insights from across the commodities industry. The team also edits news and pricing content, along with running "showcase content" such as videos, data visualizations and podcasts. The team works collaboratively across the globe, with a culture of respect and trust, and is at the forefront of technological innovations, including the development and deployment of AI-based workflow tools. The team works across divisions to identify and develop coverage planning and obligations for all commodities news across S&P Global platforms and publications. This role will also serve as an expert at internal and external events and will report to the S&P Global Energy Platts news lead.

Responsibilities and Impact:

• Leads and develops the global Gas, Power, ET & Policy News team
• Drives cross-commodity news coverage aligning publishing priorities with business line priorities
• Ensures real-time news and insights stands out from the competition
• Ensures Commodity Insights news efforts reflect the very latest in technological advances, including innovations in data visualization and AI tools
• Drives compliance to policies and cross commodity training operations for the teams
• Responsible for market engagement, ensuring that our products are relevant, innovative and create customer value
• Provides leadership and escalation in handling any major news issues

Required Qualifications:

• Experience in journalistic role in the commodities market with a deep understanding of the trading community / key business stakeholders.
• Strong understanding of market assessments, price reporting across energy and commodity markets.
• Proven leadership skills leading, engaging, and motivating global teams undergoing change. Strong change management skills.
• Proven record of creative problem solving and collaboration across separate working groups
• Experience of managing up and down to organize team development and progress
• Ability to develop and set strategyand translate ideas into targets and clear action plans. Strong execution skills.
• A strong track record of innovation in content, technology and tools around the news and insights space
• Proven strong interpersonal and relationship building skills and ability to navigate a complex matrix structure and influence at high levels within organizations.

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more atwww.spglobal.com/energy.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported toreportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.
US Candidates Only:Know Your Rights: Workplace discrimination is illegal

-----------------------------------------------------------