S&P Global
S&P Global

61 Sp Global Customer Service Jobs Hiring Near You

Customer service experience About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Lead, IT Service Operations

New York, NY · On-site

$125K - $155K/yr

Grade Level (for internal use): 12 S&P Global The role: Lead, IT Service Operations The location ... We're committed to a more equitable future and to helping our customers find new, sustainable ways ...

The Private Markets group, within the S&P Global Market Intelligence Software Solutions division ... Our products and data services enable these firms to aggregate information from disparate sources ...

Customer service experience About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

The Private Markets group, within the S&P Global Market Intelligence Software Solutions division ... Our products and data services enable these firms to aggregate information from disparate sources ...

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S&P Global Jobs Information

Does S&P Global pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and June 2026.

At S&P Global, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
57% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between October 2025 and June 2026.

Is the health insurance from S&P Global affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get paid time off at S&P Global?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between October 2025 and June 2026.

How easy is it to get time off at S&P Global?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and June 2026.

How easy is it to take sick days at S&P Global?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people at S&P Global feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people at S&P Global get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and June 2026.

Is it stressful to work at S&P Global?

Most people feel stressed out here.
89% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people at S&P Global enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people at S&P Global recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get enough training when they start at S&P Global?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get support to advance at S&P Global?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people think S&P Global’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and June 2026.

Do workers feel well informed about how S&P Global is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between April 2025 and June 2026.
What are the most popular job types at Sp Global?
    What are the most popular categories at Sp Global?
    Infographic showing various Customer Service job openings at Sp Global in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% Physical, 9% Hybrid, and 2% Remote job distribution.

    Associate Director - Structured Finance Ratings, Esoteric Assets, New York, Denver, or Toronto

    S&P Global

    Toronto, ON • On-site

    Full-time

    Medical

    Posted 23 days ago


    S&P Global rating

    7.3

    Company rating: 7.3 out of 10

    Based on 10 frontline employees who took The Breakroom Quiz


    Job description

    About the Role:

    Grade Level (for internal use):

    12

    The Team:

    Credit Ratings is an integral part of the Global Ratings Services team,comprisinga diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.

    The EsotericABS teamassigns credit ratings to securitiesbacked by non-traditionalcollateral likecorporate securitizations, datacentres, triple-net leases, transportationassets,De-Fi, etc.byanalysingunderlying asset performance, structural protections, cash-flow mechanics, and downside stress scenarios.Analysts produce opinions that help issuers and investors compare complex instruments, bringing market-relevant perspectives on topics such as performance trends, issuance conditions, andAI's role in origination and securitization.

    The Impact:

    At S&P Global, our values-Discovery, Integrity, and Partnership-shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. Byleveragingtechnology with humanexpertise, we help our teams navigate complexity and deliver actionable, decision-ready intelligencewithout compromising quality, accountability, or integrity.

    What You Stand to Gain:

    AtS&P Global Ratings, you will contribute to independent credit opinions the market relies on, strengthened by innovation that accelerates analysis.

    We are People Forward. When you join S&P Global,you'llbenefitfrom:

    • Joininga diverse community where your growth and well-being come first-just like the 35,000+ colleagues who choose S&P Global every day.

    • Bringingyour best self to work in an environment that values inclusion, collaboration, and authentic engagement.

    • Celebratingyour achievements with us.We'recommitted to your continuous learning, offering education, training, and career coaching to help you grow and adapt in a changing world.

    • Connectingthrough our People Resource Groups, which foster awareness, engagement, and a sense of community-both within S&P Global and beyond.

    Responsibilities:

    Team Contribution & Capability Building

    • Act as senior reference point coaching (Research Assistants, Rating Analysts and Senior Analysts) on credit fundamentals, modelling discipline, data quality, and standard work including how to use AI as an enabler with governance.

    • Coordinate work across credits;anticipatecapacity/quality risks; influence outcomes through planning and constructivechallengein ambiguous situations.

    • Embed continuous improvement into routines by improving playbooks/SOPs/prompt libraries and driving adoption.

    • Partner with stakeholders toidentifyand shape high-impact use cases, supporting testing/adoption/rollout with governance, controls, and change management.

    • Fosters a critical thinkingmindsetchallenging assumptions and the status quo to generate insights that shape market views and strategic decisions.

    • Model enterprisebehaviors: Discovery, Integrity, and Partnership including human-centric leadership alongside AI-enabled change.

    Core Analytical & Delivery

    • Deliver end-to-end analytical execution across a defined portfolio, setting a consistently high bar for quality, timeliness, and clarity to sustain customer trust.

    • Lead surveillance and analytical updates, connecting performance, market developments, and issuer peers to forward-looking risk themes.

    • Own the quality of key outputs, ensuring consistency and clarity of reasoning.

    • Use approved GenAI/LLMs to accelerate research/comparisons/drafting.

    • Operate effectively alongside AI agents in recurring workflows.

    • Support the execution of AI-driven projects.

    • Validate inputs, reconcile metrics, documentassumptions/model changes.

    Stakeholder & Market Engagement

    • Synthesizes data, analysis, and research into executive-ready, market-facing narratives that convey S&P's analyticalexpertise-leveragingbroad market knowledge and detailed analysis to deliver trusted advice that influences decisions.

    • Builds collaborative stakeholder trust through empathetic communication, differentiates S&P's market viewpoint, and drives engagement with market participants.

    • Contribute to strategic initiativesand alsothought leadership by researching, drafting, and refining content with senior team input.

    Risk Management and Operating

    • Ensure adherence tomethodology/confidentiality/data governance requirements; escalate emerging risks early.

    • Embed responsible AI use inworkflowprocess.

    • Drive controlled automation/agentic workflows to remove low-leverage work, defining requirements/controlsand partnering with Data/Engineering to scale safely while setting expectations for ongoing monitoring and human oversight.

    Compensation/Benefits Information:(This section is only applicable to US candidates:)S&P Globalstatesthat theanticipatedbase salary range for this positionis $110,000USDto $193,000USD.Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications.In addition to base compensation, this role is eligible for an annual incentive plan. For more information on the benefits we provide to our employees, please clickhere.

    Compensation/Benefits Information:(This section is only applicable toCanadian candidates:)S&P Globalstatesthat theanticipatedrange of compensation for this position is110,000CADto172,000CAD.Final compensation for this role will be based on the individual's performance, geographic location, as well as experience level, skill set, training, licenses, and certifications.In accordance withOntario's new regulations effective January 1, 2026, this job posting provides information on expected compensation. S&P Global will not beutilizingartificial intelligence in our hiring process. Additionally, we are committed to transparency and will inform all interviewed candidates of hiring decisions within 45 days of their interview. This posting is for an existing vacancy, and we encourage you to reach out for further informationregardingour hiring practices or any questions you may have. Thank you for considering a career with us!

    WhatWe'reLooking For:

    PracticeNuances

    • Complete the end-to-end ratings process for new issue and surveillance transactions.

    • Perform cash flow analysis, synthesize results, and present findingsin a timely mannerin committees forvariousnon-traditional assets, including transportation ABS, private equity, triple NNN, datacentres, time-share, whole business, and De-Fi transactions.

    • Analysecredit, cash flow, and performance characteristics of collateral pools. Review third-party model output and reconcile with cash flow results from internal models.

    • Review legal and operating documents to ensure consistency with criteria andidentifyissues with the transaction structure. Provide comments to external parties.

    • Actively manage relationships with internal and external clients.

    • Demonstrate strong knowledge of ratings criteria and cash flow analysis and be able to handle clients' analytical questions.

    • Actively contribute to our training and outreach efforts, including the completion oftimelycommentaries, podcasts, and webinars.

    Team Contribution & Capability Building

    • Execution maturity across credit portfolio; delivers high quality with limited oversight.

    • Strong collaboration/communication; influences through credibility and constructivechallenge.

    • Proven coaching/mentorship; develops juniors through feedback and quality review and reinforces human accountability in AI-enabled work.

    • Continuous improvement mindset with evidence of simplifying processes throughstandardization, tooling, and automation.

    • Comfortable with ambiguity and change, adapting quickly as processes/tools evolve.

    • Ability to scale automation/agent workflows by defining problems, supporting testing/UAT,identifyingcontrols, and enabling adoption.

    Core Analytical & Delivery

    • Strong research/data/credit/financialanalysis;translates complexity into decision-useful narratives grounded in evidence and judgement.

    • Strong understanding of the financial services environment and ability to connect developments toemergingrisk themes.

    • Practical AI fluency: experience embedding GenAI/LLMs and agentic workflows to increase productivity/insight as an enabler of humanexpertise, paired with disciplined validation, governance, and judgement.

    • Strong analytical tool capability; willingness to learn data/automation tools to oversee AI-enabled production.

    Stakeholder & Market Engagement

    • Effective written and verbal skills for committee-ready documentation/presentation and interactions with issuers,investorsand market participants.

    Risk Management and Operating

    • High standardsfor accuracy, traceability, and governance; consistent adherence tomethodology/documentation/confidentiality expectations.

    • Sound judgement on responsible AI/automation (validation, bias/hallucination awareness, data protection, attribution, approved boundaries).

    Additional Information

    • An S&P Global employee at this level would typically havefive to tenyears'of relevant work experience.

    • Education: Bachelor's degree or equivalent required. A master's degree or professional certification (such as CFA) is highly valued. We welcome candidates from traditional finance disciplines as well as diverse academic backgrounds that support innovative and critical thinking.

    • Employeesare required towork from the office a minimum of two days per week.

    • Candidates who reach the final stage of the interview process will be asked to attend at least one in-person interview at their nearest S&P Global Ratings office before an offer can be extended.

    About S&P Global Ratings
    At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

    S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
    For more information, visit www.spglobal.com/ratings

    What's In It For You?

    Our Mission:

    Advancing Essential Intelligence.

    Our People:

    We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

    Our Values:

    Integrity, Discovery, Partnership


    Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
    Benefits:

    We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
    Our benefits include:

    • Health & Wellness: Health care coverage designed for the mind a...


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