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JOB DESCRIPTION

Job title:  OPERATIONS SUPPORT SPECIALIST (OSS) 

Monday-Friday 8am-4:30pm

Summary/Objective:  The Operations Support Specialist (OSS) will be responsible for the material flow in the production work centers and will coordinate and communicate to cross functional sections, upstream and downstream production work centers to manage the order flow until customer delivery.

Essential Functions/ Responsibilities:

• Schedule and plan the order by using Scheduling Dashboard or any other equivalent tool to meet the MDD (Manufacturing Due Date) by ensuring the material, people and machine capacity availability.
• Look for the opportunities to batch orders to minimize changeovers without compromising due dates.
• Communicate and coordinate with other shift supervisors to ensure smooth execution according to the plan.
• Monitor, manage and follow through (physically locate) on orders to ensure they flow through the processes and are on track to meet the MDD. Proactively work with relevant parties to address any potential issues to avoid any past due orders.
• Report to Supervisor when there is any risk that an order may miss the due date.
• Follow up with material planner or upstream process on material requirement for orders.
• Drive OTD improvements to achieve the target by working with relevant parties to close the gap (example: material availability, machine downtime, insufficient lead time etc.).
• Ensure correct reschedule code is entered together with realistic date for any order that is past due.
• Inform appropriate departments especially the downstream process / work center of orders that deviate from the schedule so that opportunities of recovery can be explored.
• Utilize reports to proactively manage large orders (example Daily Order Report and Pocket Report) to meet the MDD.
• Assume supervisor responsibilities during the absence of the Supervisor including but not limited to: Pass down, order traceability, expedites, dashboard, and personnel management.
• Responsible for pulling in material in a 7-day window or any other window set up by the Supervisor, updating material comments according to the production plan, (examples: reviewing PO transactions, shipment due dates, materials in transit), and expediting Planners when needed.
• Responsible for printing shop orders and creating materials sessions, based on the window assigned by the supervisor.
• Responsible for creating parcel ID's for parts that go to Sudden Saving.
• Responsible for following up material arrival with shipment packing list and prioritizing material needs on the production floor

* The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities. * 

Required/Preferred Experience:

• Minimum of 3 years' experience in manufacturing is desired.
• Proficient with Samtec Global Network (SGN), Shop Floor Control, PC Man, Inventory Suite, Pocket Database etc.
• Excellent problem-solving skills, investigative skills, and detail oriented
• Must possess good communication skills - written and verbal.
• Must be able to use Microsoft Software (Outlook, Excel, Word, Access)
• Team player and must be able to work with multiple groups of people - Operators, Floor Mgr.'s, Engineers, etc.
• Must be able to sit/stand for at least 90 consecutive minutes.
• Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
• Hazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulations.  May be exposed to noise (required to wear protective gear).  May be exposed to Hazardous Materials & Chemicals (required to wear safety glasses and other protective gear).

Education: 

• High School diploma or equivalent is required. 
• College education (4 year Bachelor's Degree in applicable fields) 

Training required: On the job training as appropriate

Languages:  English