60 Proofpoint Customer Service Jobs Hiring Near You

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Position Overview :

Our customers invest in Proofpoint because we deliver the best threat protection in the industry. The? Manager, Threat Protection Services ?leads a team of Threat Strategy Managers (TSMs) across different regions who ensure customers maximize the value of their investment through proactive engagement that advances their email security programs. This leader will work closely with PCMS leadership to evaluate ways to improve customer satisfaction, ensure retention, and defend the Managed Threat Program. The Manager will develop team goals that align with corporate objectives while providing mentoring, coaching, and tactical/strategic guidance to the Threat Strategy team daily.

Continuous improvement is central to this position. A working knowledge of current threat actors, information security threats, and risks to our clients - including the ability to provide guidance on discovered threats - is essential.

Key Responsibilities

Team Leadership & Talent Development

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence

• Responsible for talent development - finding, hiring, developing, andretainingthe best technical talent

• Assign MBOs (ManagementByObjectives) to team members aligned with corporate goals

• Provide tactical and strategic guidance to the team daily

• Identifyand prioritize short-term and long-term goals for the team

Customer Advocacy & Escalation Management

• Manage andmonitorsupport interactions, serving as an internal advocate for Proofpoint customers

• Respond to customer escalations and proactively escalate when needed

• Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues

• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio

Strategic & Operational Oversight

• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions

• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team

• Develop innovative ways toleverageexisting data and correlate customer data with other datasets available at Proofpoint

• Plan, document, andidentifyrisks and challenges for production changes that span multiple services or technologies

• Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints

Threat Intelligence & Technical Leadership

• Maintain a deep understanding and up-to-date handle on the evolving threat landscape

• Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters

Desired Qualifications

Required

• 5+ years of leadership experience in the information security field

• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas

• Managed security or consultancy experiencerequired

• Proven leadership ability with a history of successfully motivating and inspiring teams

• Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP)

• Background in security, especially around threat actor tactics, techniques, and procedures

• Outstanding verbal and written communication skills

• Ability to effectively work in a team environment as well as independently

Preferred

• Deep understanding of email threat landscape including phishing, BEC, malware, and credential theft

• Familiarity with SIEM technologies and security event correlation

• Experience with customer success platforms (e.g.,Totango, Salesforce) for account health tracking

• Industry certifications such as CISSP, CISM, CEH, or equivalent

• Experience building and scaling service delivery teams in a high-growth environment

Core Competencies

• Proactive, self-starter driven by setting and achieving goals

• Ability tointerface withcustomers on both technical and non-technical levels

• Strategic thinking balanced with operational execution

• Data-drivendecision makingusing customer metrics and KPIs

• Ability to manage competing priorities across a large customer portfolio

• Collaborative leadership style with cross-functional influence

This posting is anticipated to remain open until June 30th, 2026

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 136,200.00 - 214,005.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 112,700.00 - 177,100.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 101,600.00 - 159,720.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.

This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.