Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred) * Manage cases in the ticketing system ...
60 Proofpoint Technical Support Specialist Jobs Hiring Near You
Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred) * Manage cases in the ticketing system ...
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people ... Your day-to-day * Provide on-going operational support including operating systems releases ...
New
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people ... Your day-to-day * Provide on-going operational support including operating systems releases ...
New
Technical Account Manager
Pittsburgh, PA · On-site
... Proofpoint solutions, emphasizing speed to detect,contain, and recover from threats. * Collaborate cross-functionallywith Professional Services, Technical Support, Sales Engineering, and Account ...
Technical Account Manager
Pittsburgh, PA · On-site
... Proofpoint solutions, emphasizing speed to detect,contain, and recover from threats. * Collaborate cross-functionallywith Professional Services, Technical Support, Sales Engineering, and Account ...
IT Support Specialist
Draper, UT · On-site
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people ... Your day-to-day * Provide on-going operational support including operating systems releases ...
IT Support Specialist
Draper, UT · On-site
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people ... Your day-to-day * Provide on-going operational support including operating systems releases ...
Technical Account Manager
Pittsburgh, PA · On-site
... Proofpoint solutions, emphasizing speed to detect, contain, and recover from threats. * Collaborate cross-functionally with Professional Services, Technical Support, Sales Engineering, and Account ...
Technical Account Manager
Pittsburgh, PA · On-site
... Proofpoint solutions, emphasizing speed to detect, contain, and recover from threats. * Collaborate cross-functionally with Professional Services, Technical Support, Sales Engineering, and Account ...
Manager, Technical Account Manager
Washington, UT · On-site
$140 - $180/hr
## Manager, Technical Account ManagerApplylocations: California: Oregon: Washington: Texas: Utahtime ... Proofpoint solutions. The Manager will collaborate closely with Customer Success, Support, and ...
Manager, Technical Account Manager
Washington, UT · On-site
$140 - $180/hr
## Manager, Technical Account ManagerApplylocations: California: Oregon: Washington: Texas: Utahtime ... Proofpoint solutions. The Manager will collaborate closely with Customer Success, Support, and ...
Your day-to-day The Senior Sales Engineer is the Technical Lead for the Proofpoint Pre-Sales ... Collaborate with the ATG Sales Specialists & Account Teams to develop and execute targeted account ...
Your day-to-day The Senior Sales Engineer is the Technical Lead for the Proofpoint Pre-Sales ... Collaborate with the ATG Sales Specialists & Account Teams to develop and execute targeted account ...
... Specialist, or related customer facing technical roles. * 5 or more years leading technical teams ... Experience with Proofpoint products, Sales Engineering workflows, presales support operations, or ...
... Specialist, or related customer facing technical roles. * 5 or more years leading technical teams ... Experience with Proofpoint products, Sales Engineering workflows, presales support operations, or ...
... Specialist, or related customer facing technical roles. * 5 or more years leading technical teams ... Experience with Proofpoint products, Sales Engineering workflows, presales support operations, or ...
... Specialist, or related customer facing technical roles. * 5 or more years leading technical teams ... Experience with Proofpoint products, Sales Engineering workflows, presales support operations, or ...
... Specialist, or related customer facing technical roles. * 5 or more years leading technical teams ... Experience with Proofpoint products, Sales Engineering workflows, presales support operations, or ...
... Specialist, or related customer facing technical roles. * 5 or more years leading technical teams ... Experience with Proofpoint products, Sales Engineering workflows, presales support operations, or ...
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
Continuously conduct account planning sessions with SE, product specialist, sales management, and ... proofpoint.com. How to Apply Interested? Submit your application along with any supporting ...
Continuously conduct account planning sessions with SE, product specialist, sales management, and ... proofpoint.com. How to Apply Interested? Submit your application along with any supporting ...
Customer Success Manager - OEM
Austin, TX · On-site
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
Customer Success Manager - OEM
Austin, TX · On-site
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
Your day-to-day The Senior Sales Engineer is the Technical Lead for the Proofpoint Pre-Sales ... Collaborate with the ATG Sales Specialists & Account Teams to develop and execute targeted account ...
Your day-to-day The Senior Sales Engineer is the Technical Lead for the Proofpoint Pre-Sales ... Collaborate with the ATG Sales Specialists & Account Teams to develop and execute targeted account ...
$120 - $180/hr
... support our rapid growth * Be customer facing! Frequently attend meetings with members of your team! * Participate in the ongoing technical training alongside your team * Evangelize the Proofpoint ...
New
$120 - $180/hr
... support our rapid growth * Be customer facing! Frequently attend meetings with members of your team! * Participate in the ongoing technical training alongside your team * Evangelize the Proofpoint ...
New
This is a critical and visible role as it involves support for several of Proofpoint's top accounts. The Consultant must be confident in working with technical resources, analysts, project sponsors ...
This is a critical and visible role as it involves support for several of Proofpoint's top accounts. The Consultant must be confident in working with technical resources, analysts, project sponsors ...
This is a critical and visible role as it involves support for several of Proofpoint's top accounts. The Consultant must be confident in working with technical resources, analysts, project sponsors ...
This is a critical and visible role as it involves support for several of Proofpoint's top accounts. The Consultant must be confident in working with technical resources, analysts, project sponsors ...
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
... to Proofpoint with significant opportunity to help set our strategy and build processes to support ... Coordinate resources to resolve technical challenges, accelerate integrations, and improve time-to ...
Configure and support data protection technologies including Proofpoint Email DLP, Cloud DLP ... Technical experience configuring dictionaries, regular expressions (RegEx), and detector-based ...
Configure and support data protection technologies including Proofpoint Email DLP, Cloud DLP ... Technical experience configuring dictionaries, regular expressions (RegEx), and detector-based ...
Proofpoint Jobs Information
What is it like to work at Proofpoint?
Proofpoint is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment. The company's structure is organized into various teams, including research and development, sales, and customer support, with a focus on delivering cutting-edge email and cloud security solutions. Working at Proofpoint may appeal to candidates who are passionate about cybersecurity, enjoy working in a fast-paced and collaborative environment, and are motivated by the opportunity to make a meaningful impact in protecting individuals and organizations from cyber threats.
What makes Proofpoint an attractive place to work?
Proofpoint is a leading cybersecurity company that provides solutions to protect individuals, organizations, and governments from advanced threats. The company offers a dynamic work environment that fosters innovation, collaboration, and a culture of continuous learning, with opportunities for employees to work on cutting-edge technologies and projects. By joining Proofpoint, individuals can contribute to the company's mission of protecting people and organizations from cyber threats, while also developing their skills and advancing their careers in a rapidly evolving industry.
Does Proofpoint pay people when they’re sick?
Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
How easy is it to get time off at Proofpoint?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
How easy is it to take sick days at Proofpoint?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Proofpoint feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Proofpoint get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
Is it stressful to work at Proofpoint?
Most people don’t feel stressed here.
71% of people say they don’t feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
71% of people say they don’t feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Proofpoint enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
71% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Proofpoint recommend working with their team?
Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people get enough training when they start at Proofpoint?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get support to advance at Proofpoint?
Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people think Proofpoint’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
Do workers feel well informed about how Proofpoint is doing?
Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.
What other companies are hiring for Technical Support Specialist jobs?
What are the most popular jobs at Proofpoint?
What are the most popular categories at Proofpoint?
Proofpoint rating
9.7
Based on 7 frontline employees who took The Breakroom Quiz
1st of 118 rated security
Job description
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise Email Archiving Software. The successful candidate should have strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex software technical issues. You will interact directly with our large enterprise customers to provide software technical support in a professional manner. The daily work includes regular updating of technical support cases to record progress of open issues in our call tracking system and hosting online sessions with customers to diagnose reported problems.
Individuals successful in this role may have also worked as:
Technical Service/Support Representative
Technical Support Engineer
Customer Service Representative
Help Desk Agent
This role requires in-office presence 4 days a week.
Your day-to-day
Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred)
Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
Advise customers regarding the product's proper use and address specific systems/configuration issues
Manage product escalations, act as a liaison between customers, and various levels of tiered support
Work closely with infrastructure, operations, and engineering teams, including efforts to re-create issues in the test environment.
Shift work may be required (hours may differ depending on customer demand and business need)
Occasional weekend and holiday support may be required.
What you bring to the team
3+ years of Product Support, Technical Support, or related customer-facing technical experience.
Strong ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations, integrations, and protocols.
Hands-on experience troubleshooting Microsoft Windows Server, Active Directory, and Internet Information Services (IIS).
Understanding of Microsoft Exchange and SMTP messaging architecture.
Excellent verbal and written communication skills with the ability to effectively interact with customers, peers, management, and executive stakeholders.
Experience conducting customer troubleshooting sessions using Zoom, WebEx, Microsoft Teams, or similar remote collaboration tools.
Passion for customer service, customer experience, and customer support.
Must be legally authorized to work in Canada.
What sets you apart
Experience with AWS services, including S3, EC2, IAM, and CloudWatch.
Experience with Grafana and other monitoring, observability, and log analysis tools.
Experience with PowerShell scripting and automation.
Industry certifications such as AWS Certified Solutions Architect Associate, MCP, MCSA, MCSE, CCNA, or CCNP.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can't wait to hear from you!