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NICE CXone Cognigy Agentic AI Developer

Northern Base

Detroit, MI • Remote

Full-time

Re-posted 2 days ago


Job description

Hiring Alert | NICE CXone Cognigy Agentic AI Developer

Location: Remote (USA)

Employment Type: Full-Time
Experience Required: 6–8 Years
Visa Type: USC / GC Only

Must-Have Skills:
• Cognigy.AI Platform Development
• NICE CXone / NICE Mpower Agentic AI Solutions
• Conversational AI, Virtual Agents & Chatbot Development
• NLP, NLU, Intent & Entity Design
• Dialogue Management & Conversational Design
• Voice Bot & Digital Customer Experience Solutions
• JavaScript, Node.js & Python Development
• REST APIs, Webhooks, JSON & XML Integrations
• GenAI / LLM Platforms (Azure OpenAI, OpenAI GPT, Vertex AI)
• AI-Powered Customer Service & Contact Center Solutions
• Git, DevOps & CI/CD Tools

Preferred Experience:
• Experience designing and developing Cognigy.AI conversational solutions
• Experience building AI-powered virtual agents for voice and digital channels
• Experience integrating Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, and enterprise platforms
• Experience configuring Agent Assist, Knowledge AI, Virtual Agents, and AI-driven customer journeys
• Experience developing API/middleware components and supporting testing, tuning, deployment, and production support
• Experience with enterprise contact center workflows and customer experience platforms

Education:
Bachelor’s Degree in Computer Science or related field preferred.

Tech Stack:
Cognigy.AI | NICE CXone | NICE Mpower | Agentic AI | Conversational AI | Virtual Agents | Chatbots | NLP | NLU | Intent & Entity Recognition | Dialogue Management | Voice Bots | Digital Customer Experience | JavaScript | Node.js | Python | REST APIs | Webhooks | JSON | XML | Generative AI | LLMs | Azure OpenAI | OpenAI GPT | Vertex AI | Git | DevOps | CI/CD | Salesforce | ServiceNow | CRM Integration | Contact Center AI