Navan
Navan

60 Navan Senior Security Engineer Jobs Hiring Near You

Maintain a deep understanding of the Navan product and integrated Premier value proposition to ... Work closely with Product and Engineering on identification/tracking of enhancement requests. What ...

You will be reporting to the Senior Engineering Manager of Flights Platform. The Flights domain sits at the core of Navan's platform, combining intuitive, lightning-fast user interfaces with complex ...

Senior Workday Analyst

Austin, TX · On-site

$89K - $114K/yr

Navan is seeking a proactive Senior Workday Analyst to join our People Operations Team. You won't ... Technical Depth: Mastery of Reporting, Security, and Calculated Fields to extract actionable ...

Senior Workday Analyst

Dallas, TX · On-site

$89K - $113K/yr

Navan is seeking a proactive Senior Workday Analyst to join our People Operations Team. You won't ... Technical Depth: Mastery of Reporting, Security, and Calculated Fields to extract actionable ...

Senior Workday Analyst

Boston, MA · On-site

$75K - $168K/yr

Navan is seeking a proactive Senior Workday Analyst to join our People Operations Team. You won't ... Mastery of Reporting, Security, and Calculated Fields to extract actionable insights from complex ...

Showing results 21-40

Senior Backend Platform Developer, Contact Center Systems

Navan

New York, NY • On-site

$131K - $171K/yr

Full-time

Re-posted 22 days ago


Job description

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.

The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.

What You'll Do:

  • Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
  • Secure APIs and integrations across internal systems, customer data, and third-party platforms.
  • Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
  • Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
  • Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
  • Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.

What We're Looking For

  • 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
  • Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
  • Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
  • Experience with logging, monitoring, search, data pipelines, or production observability.
  • Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
  • Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
  • Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Helpful Domain Experience

  • Experience in contact center, telephony, customer support, or workflow automation environments.
  • Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
  • Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
  • Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate.


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About Navan

Sourced by ZipRecruiter

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Palo Alto, CA, US

Year founded

2015

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