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60 Mt Bank Customer Service Associate Jobs Hiring Near You

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Associate's degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems. #LI-111 M&T Bank is committed to fair, competitive, and ...

M&T Bank

Collections Specialist I

Millsboro, DE · On-site

$18 - $28.31/hr

Associate's degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Associate's degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems. #LI-111 M&T Bank is committed to fair, competitive, and ...

M&T Bank

Universal Banker

Philipsburg, PA · On-site

$18.68 - $31.14/hr

Overview: Specializes in our branch customer experience through sales, service and digital ... Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T ...

M&T Bank

Universal Banker

Paoli, PA · On-site

$20.55 - $34.25/hr

Overview: Specializes in our branch customer experience through sales, service and digital ... Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T ...

M&T Bank

Universal Banker

Williamsport, PA · On-site

$18.68 - $31.14/hr

Overview: Specializes in our branch customer experience through sales, service and digital ... Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T ...

M&T Bank

Universal Banker

Milton, VT · On-site

$18.68 - $31.14/hr

Overview: Specializes in our branch customer experience through sales, service and digital ... Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T ...

M&T Bank

Universal Banker

Milton, VT · On-site

$18.68 - $31.14/hr

Overview: Specializes in our branch customer experience through sales, service and digital ... Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T ...

M&T Bank

Universal Banker

Stamford, CT · On-site

$22.79 - $37.99/hr

Overview: Specializes in our branch customer experience through sales, service and digital ... Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T ...

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M&T Bank Jobs Information

Do workers at M&T Bank get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and August 2026.

Does M&T Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
93% of people say they would get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

At M&T Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
95% of people say they have to use vacation days when they’re out sick.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from M&T Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 57 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at M&T Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 42% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 31% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 71 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers at M&T Bank worry about hours?

Most people don’t worry about getting enough hours.
97% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.

Do M&T Bank workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for M&T Bank workers to change shifts?

Most people find it easy to change shifts.
81% of people report that it’s easy to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at M&T Bank?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

Do M&T Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at M&T Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at M&T Bank?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 58 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a M&T Bank job good for students?

Only some students say this is a good place to work if you’re studying.
43% of students report this isn’t a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and March 2025.

Is working at M&T Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at M&T Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at M&T Bank get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at M&T Bank?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at M&T Bank enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at M&T Bank recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at M&T Bank?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at M&T Bank?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think M&T Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how M&T Bank is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Associate jobs?

What are the most popular jobs at Mt Bank?

What are the most popular categories at Mt Bank?

Infographic showing various Customer Service Associate job openings at Mt Bank in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 86% Physical, 11% Hybrid, and 3% Remote job distribution.

Collections Specialist I

M&T Bank

Getzville, NY • On-site

$18 - $28.31/hr

Full-time

Re-posted yesterday

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

78th of 173 rated banks

Job description

Overview:
Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship.
Primary Responsibilities:
  • Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
  • Document outcomes of all calls.
  • Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency.
  • Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.
  • Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Scope of Responsibilities:
This position works under direct supervision and does not have exclusive autonomy. In addition, this position does not have the authority to waive late fees or offer settlements.
Education and Experience Required:
High School diploma/GED plus a minimum of 1 year relevant work experience.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Education and Experience Preferred:
Associate's degree.
Previous experience in customer service, customer-facing, collections, call center or sales.
Knowledge of M&T Bank systems.
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America

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