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60 Medium Customer Success Manager Jobs Hiring Near You

PayRange

Customer Success Manager

Portland, OR · On-site

The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth. The ideal candidate is ...

Clio

Customer Success Manager

Vancouver, BC

As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...

GBG Corporation

Customer Success Manager

Boston, MA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

Bitdefender

Customer Success Manager

Washington, DC

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

GBG

Customer Success Manager

Boston, MA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

Brenntag

Customer Success Manager

East Saint Louis, IL · On-site

Your Role The Customer Success Manager is responsible for driving the ongoing satisfaction, adoption, enablement, and outcome realization for customers within an aligned region. This role will act as ...

Alia

Customer Success Manager (CSM) Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The ...

Chartbeat

Customer Success Manager

Washington, DC

$100K - $125K/yr

Customer Success Manager United States Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we're shaping the future of media strategy and revenue.

SmartVault

Customer Success Manager

Houston, TX · On-site +1

As a Customer Success Manager, you will drive retention and expansion by educating customers ... for small-to-medium-sized businesses, professional accountants, and bookkeepers. In 2017 ...

Clio

Customer Success Manager

Calgary, AB · On-site

As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...

Kahoot!

Senior Customer Success Manager

Austin, TX

The role The Senior Customer Success Manager's main responsibility is to ensure the success of the medium to large enterprise customers in their portfolio within Kahoot! at Work. You will act as a ...

Clio

Customer Success Manager

Toronto, ON · On-site

As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

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What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

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Infographic showing various Customer Success Manager job openings at Medium in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Customer Success Manager

Customer Success Manager

PayRange

Portland, OR • On-site

Other

Posted 9 days ago

Job description

Salary:

About PayRange

PayRange is a leading provider of mobile payment solutions, enabling consumers to make purchases at unattended retail locations through their smartphones. With a growing global presence across North America, Europe, and Asia, PayRange is transforming how people interact with self-service commerce through innovative technology and seamless payment experiences.

As we continue to scale, we are seeking a Customer Success Manager to build strong customer partnerships, drive product adoption, and help customers maximize the value of PayRange solutions.

Position Overview

The Customer Success Manager is responsible for managing the post-sale customer lifecycle and ensuring customers achieve measurable value through successful adoption and ongoing use of PayRange products and services.

This role serves as a trusted advisor and strategic partner to assigned customers while acting as the internal voice of the customer. The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth.

The ideal candidate is customer-focused, proactive, highly organized, and comfortable navigating cross-functional environments while managing multiple customer relationships simultaneously.

Key Responsibilities

Customer Growth & Relationship Management

  • Serve as the primary point of contact for assigned customer accounts post-sale
  • Develop and maintain strong relationships with key stakeholders and decision makers
  • Understand customer business goals and align PayRange solutions to their needs
  • Identify opportunities for account growth, expansion, and additional product or service adoption
  • Partner closely with Sales on renewals, expansion opportunities, and strategic account planning
  • Drive increased customer adoption and utilization of PayRange products and services

Customer Retention & Health Management

  • Monitor customer health indicators, engagement metrics, and usage trends
  • Proactively identify risks impacting customer satisfaction, retention, or adoption
  • Develop and execute account success plans where necessary
  • Collaborate cross-functionally to resolve customer challenges and improve outcomes
  • Ensure customers consistently realize value from the PayRange platform

Voice of the Customer

  • Gather and document customer feedback and identify themes impacting customer experience
  • Advocate internally for improvements to products, onboarding experiences, and customer processes
  • Provide structured insights and recommendations to Product, Sales, Support, and leadership teams
  • Represent customer needs during cross-functional discussions and planning initiatives

Systems & Operational Excellence

  • Maintain accurate customer account documentation and activity tracking within CRM systems
  • Track customer engagement, success metrics, and account health indicators
  • Manage customer cases or escalations within ticketing systems when required
  • Support the development of scalable customer success processes, playbooks, and best practices
  • Contribute to continuous process improvement initiatives

Qualifications

Required Qualifications

  • 25 years of experience in Customer Success, Account Management, Customer Experience, or Sales
  • Proven experience managing customer relationships and driving product adoption
  • Strong communication, presentation, and relationship-building skills
  • Ability to manage multiple customer accounts and priorities simultaneously
  • Strong organizational and project management abilities
  • Experience using CRM platforms and customer tracking systems
  • Experience working with ticketing or case management platforms
  • Ability to collaborate effectively across Sales, Support, Product, and Operations teams

Preferred Qualifications

  • Experience with Zendesk
  • Experience with Salesforce CRM
  • Experience in SaaS, fintech, payments, IoT, or technology environments
  • Experience supporting enterprise or mid-market customer accounts
  • Analytical mindset with ability to interpret customer data and trends

What Success Looks Like

  • High customer satisfaction and strong engagement levels
  • Increased platform utilization across assigned accounts
  • Identification and development of expansion and upsell opportunities
  • Strong customer retention and long-term partnerships
  • Positive customer advocacy and measurable customer outcomes
  • Efficient and scalable customer success processes

Why Join PayRange?

At PayRange, youll help shape the future of mobile commerce and self-service technology while working alongside a collaborative and innovative team. This role offers the opportunity to make a meaningful impact on customer success, influence product direction, and contribute to the growth of a rapidly expanding global organization.