Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
60 Lyft Customer Service Jobs (Flexible Options) Near Me
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
... services written in C++, Go, and Python) * Analyze rides, understand customer pain points ... Lyft believes that every person has a right to equal employment opportunities without ...
... services written in C++, Go, and Python) * Analyze rides, understand customer pain points ... Lyft believes that every person has a right to equal employment opportunities without ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
... efficient services. We're hiring a Senior Technical Program Manager to run cross-functional ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
... efficient services. We're hiring a Senior Technical Program Manager to run cross-functional ... Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... our customers. We adopt Infrastructure as Code practice to automate the provisioning and ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
... our customers. We adopt Infrastructure as Code practice to automate the provisioning and ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
... our customers. We adopt Infrastructure as Code practice to automate the provisioning and ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
... our customers. We adopt Infrastructure as Code practice to automate the provisioning and ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
It is your responsibility to sweat the details by being customer-obsessed with specific Rider needs ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
It is your responsibility to sweat the details by being customer-obsessed with specific Rider needs ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
... international customers. The ideal candidate is a thought leader in this space, working across ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
... international customers. The ideal candidate is a thought leader in this space, working across ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
... customer-focused team members who want to tackle real transportation challenges and make a difference for the people who rely on these services most. As an Account Manager on Lyft's Healthcare & ...
... customer-focused team members who want to tackle real transportation challenges and make a difference for the people who rely on these services most. As an Account Manager on Lyft's Healthcare & ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
... regulations to Lyft's current and prospective products and services. * Provide strategic ... Provide legal guidance to departments such as Compliance, Public Policy, Communications, Customer ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... service vendor (e.g., MiQ, DV360, Xaxis, or similar). * Preferred: Familiarity with OMS or CRM ...
Lyft Jobs Information
What is it like to work at Lyft?
Lyft is known for its people-first culture, prioritizing diversity, equity, and inclusion to foster a collaborative and supportive work environment. The company's structure is divided into various teams, including engineering, product, and operations, with a focus on innovation and customer satisfaction. Working at Lyft may appeal to those who share the company's mission to improve people's lives through transportation and technology, with opportunities to make a positive impact on communities and contribute to the growth of a rapidly evolving industry.
What makes Lyft an attractive place to work?
Lyft is a leading ride-sharing company that has established itself as a pioneer in the mobility-as-a-service industry, with a strong focus on innovation and customer experience. The company's workplace culture values collaboration, diversity, and inclusion, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies. By joining Lyft, individuals can be part of a dynamic team that is shaping the future of transportation and mobility, with opportunities for growth, professional development, and making a meaningful impact in the community.
Do workers at Lyft get paid breaks?
No. Most people don’t get paid breaks.
87% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.
87% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.
Does Lyft pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
61% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between February 2025 and July 2026.
61% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between February 2025 and July 2026.
At Lyft, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.
Is the health insurance from Lyft affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and July 2026.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at Lyft?
Some people get paid time off from work.
67% of people say they don’t get paid time off.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and July 2026.
67% of people say they don’t get paid time off.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and January 2026.
- 100% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and January 2026.
Do workers at Lyft worry about hours?
Most people don’t worry about getting enough hours.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and January 2026.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it for Lyft workers to change shifts?
Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and January 2026.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it to get time off at Lyft?
Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and July 2026.
82% of people report it’s easy to get time off.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and July 2026.
Do Lyft managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
Do jobs at Lyft spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
53% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
53% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it to take sick days at Lyft?
Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between February 2025 and July 2026.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between February 2025 and July 2026.
Is working at Lyft good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and July 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at Lyft get to take their breaks without interruption?
Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 32 people who took the Breakroom Quiz between February 2025 and July 2026.
84% of people report that they get to take their breaks without interruption.
Based on data from 32 people who took the Breakroom Quiz between February 2025 and July 2026.
Is it stressful to work at Lyft?
Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 32 people who took the Breakroom Quiz between February 2025 and July 2026.
50% of people say they often feel stressed out at work.
Based on data from 32 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at Lyft enjoy their jobs?
Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and July 2026.
79% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at Lyft recommend working with their team?
Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between February 2025 and July 2026.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people get enough training when they start at Lyft?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and July 2026.
71% of people report they got enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people get support to advance at Lyft?
Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and July 2026.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people think Lyft’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.
Do workers feel well informed about how Lyft is doing?
Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and July 2026.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and July 2026.
What are the most popular job types at Lyft?
What are the most popular jobs at Lyft?
What are the most popular categories at Lyft?
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 13 days ago
Lyft rating
7.6
Based on 33 frontline employees who took The Breakroom Quiz
2nd of 9 rated taxi private hire
Job description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're hiring a Senior Technical Program Manager to lead our AI transformation in developer productivity: rethinking how engineers at Lyft work with AI, from tooling and agentic workflows to the platforms that make them possible. This role blends program delivery with product sense: you'll own the roadmap for your area, set priorities, and act as the voice of the customer.
Responsibilities:- Lead Lyft's AI transformation in developer productivity: shape the strategy for how AI enhances engineering workflows, from adoption of tools like Cursor, Copilot, and Claude Code to building AI-native workflows and agentic tooling for engineers
- Own the roadmap: sequence the work, make the prioritization calls, and define what success looks like for AI-driven engineering productivity at Lyft
- Partner with engineering teams to build AI-native workflows that solve real developer pain, not just deploy tools for the sake of it
- Run programs end to end, from kickoff through delivery, coordinating across infrastructure, developer platforms, and engineering leadership
- Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points, and feed that back into priorities and roadmaps
- Define success metrics and adoption goals, gather and document customer requirements, and make sure what ships actually solves the problem
- Partner with engineering and infrastructure leads to build plans, call out risks early, and keep stakeholders aligned
- Own program health: track milestones, surface blockers before they slip, and keep decision-makers in the loop
- Use your technical background to ask sharp questions and build plans the team believes in
- Share in the team's release oncall rotation
- 5+ years in Technical Program Management or a TPM/PM hybrid role
- A background in software, data, or systems engineering, enough to go deep with engineers
- Experience owning a roadmap: setting strategy, prioritizing across competing demands, and defining what success looks like
- Experience with developer productivity, developer tooling, or engineering platforms
- Hands-on familiarity with AI coding tools (Cursor, Copilot, Claude Code) and how engineers actually use them
- Bonus: experience building or shipping AI-native or agentic workflows
- A strong track record leading cross-functional programs with real dependencies and tight timelines, autonomously and with only high-level direction
- Experience owning customer relationships across engineering teams, gathering requirements, and translating their needs into roadmaps and technical specs
- Ability to glean meaningful insights from usage and productivity data to influence product planning and communicate to others
- Comfortable defining and tracking success metrics and adoption
- Clear communicator across the stack, from engineer to VP
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the San Francisco area is $148,000 - $185,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
About Lyft
Sourced by ZipRecruiter
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Industry
Ground public transportation
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012