... Lyft * Drive a customer obsessed and learning culture by continuously shipping and iterating on ... Familiarity with the operational complexity of physical-world services - where software launches ...
54 Lyft Customer Service Jobs (Flexible Options) Near Me
... Lyft * Drive a customer obsessed and learning culture by continuously shipping and iterating on ... Familiarity with the operational complexity of physical-world services - where software launches ...
Customer obsessed : Strong user empathy and experience in the customer discovery and product ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
Customer obsessed : Strong user empathy and experience in the customer discovery and product ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
... international customers. The ideal candidate is a thought leader in this space, working across ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
... international customers. The ideal candidate is a thought leader in this space, working across ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
Be the voice of the customer to influence cross-functional thinking; continually inform the product ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
Be the voice of the customer to influence cross-functional thinking; continually inform the product ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
It powers our business - helping us create great transportation experiences for our customers and ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
It powers our business - helping us create great transportation experiences for our customers and ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... services and AI-powered products (e.g. various AI Agents) that autonomously resolve customer ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... services and AI-powered products (e.g. various AI Agents) that autonomously resolve customer ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... services and AI-powered products (e.g. various AI Agents) that autonomously resolve customer ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... services and AI-powered products (e.g. various AI Agents) that autonomously resolve customer ...
Translate customer and internal-user needs into clear, well-defined functional and technical ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
Translate customer and internal-user needs into clear, well-defined functional and technical ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers ...
Global Equity Program Manager
Seattle, WA · On-site
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
Global Equity Program Manager
Seattle, WA · On-site
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Provide a high level of customer service in responding to inquiries from current and former ...
Our strategic initiatives, formulated through our customer-obsession culture, deliver the ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
Our strategic initiatives, formulated through our customer-obsession culture, deliver the ... each year of service * Lyft is proud to support new parents with 18 weeks of paid time off ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: * 4+ years of ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: * 4+ years of ...
Lyft Jobs Information
What is it like to work at Lyft?
Lyft is known for its people-first culture, prioritizing diversity, equity, and inclusion to foster a collaborative and supportive work environment. The company's structure is divided into various teams, including engineering, product, and operations, with a focus on innovation and customer satisfaction. Working at Lyft may appeal to those who share the company's mission to improve people's lives through transportation and technology, with opportunities to make a positive impact on communities and contribute to the growth of a rapidly evolving industry.
Do workers at Lyft get paid breaks?
No. Most people don’t get paid breaks.
87% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.
87% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.
Does Lyft pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get paid time off at Lyft?
Most people don’t get paid time off from work.
71% of people say they don’t get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and March 2026.
71% of people say they don’t get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and March 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and January 2026.
- 100% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and January 2026.
Do workers at Lyft worry about hours?
Most people don’t worry about getting enough hours.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and January 2026.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it for Lyft workers to change shifts?
Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and January 2026.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it to get time off at Lyft?
Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 26 people who took the Breakroom Quiz between February 2025 and January 2026.
81% of people report it’s easy to get time off.
Based on data from 26 people who took the Breakroom Quiz between February 2025 and January 2026.
Do Lyft managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
Do jobs at Lyft spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
53% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
53% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it to take sick days at Lyft?
Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
Is working at Lyft good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
Is it stressful to work at Lyft?
Some people feel stressed out here.
47% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
47% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft enjoy their jobs?
Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
79% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft recommend working with their team?
Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get enough training when they start at Lyft?
Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and March 2026.
69% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get support to advance at Lyft?
Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people think Lyft’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.
Do workers feel well informed about how Lyft is doing?
Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between February 2025 and March 2026.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between February 2025 and March 2026.
What are the most popular job types at Lyft?
What are the most popular jobs at Lyft?
What are the most popular categories at Lyft?
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 25 days ago
Lyft rating
7.3
Based on 31 frontline employees who took The Breakroom Quiz
2nd of 9 rated taxi private hire
Job description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft connects people to transportation to change the way we live and get around our communities. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry.
Autonomous vehicles are one of Lyft's most strategic and exciting product areas. As a Senior PM on the AV Platform team, you'll work directly with AV technology partners to build and scale Lyft's AV platform - ensuring seamless, high-quality rides that delight riders and represent Lyft's brand values. This role sits at the intersection of product, partnerships, and platform, requiring someone equally comfortable diving into technical integration details and navigating complex partner relationships.
Responsibilities:
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the San Francisco area is $148,000-$185,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Lyft connects people to transportation to change the way we live and get around our communities. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry.
Autonomous vehicles are one of Lyft's most strategic and exciting product areas. As a Senior PM on the AV Platform team, you'll work directly with AV technology partners to build and scale Lyft's AV platform - ensuring seamless, high-quality rides that delight riders and represent Lyft's brand values. This role sits at the intersection of product, partnerships, and platform, requiring someone equally comfortable diving into technical integration details and navigating complex partner relationships.
Responsibilities:
- Own the product strategy to launch, scale, and deepen select AV partnerships in new cities, aligning your team's goals, success metrics, and roadmap to align with Lyft's mission and autonomous vehicle strategy
- Serve as the primary product counterpart for AV technology partners, deeply understanding their capabilities and finding solutions that balance the needs of riders, partners, and Lyft
- Drive a customer obsessed and learning culture by continuously shipping and iterating on products via user research, market research, data analysis, & experimentation
- Be a valued collaborator for business development, strategic and other product partners - finding common ground that meets the needs of all parties
- Lead a cross-functional pod of engineers, designers, data scientists, legal, policy, and business stakeholders - setting context, maintaining momentum, and building tools and processes to keep the team aligned
- Collaborate across the company and communicate roadmaps, priorities, and decisions clearly to audiences ranging from partner teams to executive levels
- Leverage AI tools and emerging technology to accelerate your team's workflows and enhance the products you build
- 5+ years of product management experience, with significant time spent on consumer-facing or platform products
- Track record of building and shipping 0-to-1 products with measurable user and business impact in ambiguous, fast-moving environments
- Experience navigating complex cross-functional environments where you influence without direct authority
- Strong business judgment, with the ability to balance end-consumer and partner needs
- Data fluency - you define and analyze metrics that inform the success of your products, and you're comfortable running and interpreting quantitative analysis and experiments
- Strong communication skills across audiences and levels, and experience working with external technical partners and senior leadership
- Customer obsessed - strong user empathy and experience in the customer discovery and product development process
- Familiarity with the operational complexity of physical-world services - where software launches intersect with on-the-ground readiness
- Ideally have experience with platform products, technical integrations, or partnership-heavy environments
- Bonus: familiarity with autonomous vehicles, developer platforms, mobility, or marketplace dynamics
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the San Francisco area is $148,000-$185,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
About Lyft
Sourced by ZipRecruiter
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Industry
Ground public transportation
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012