At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
54 Lyft Customer Service Jobs (Flexible Options) Near Me
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work ... If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that ...
... improving the Lyft customer experience, this could be a great fit for you. Responsibilities ... Hourly team members get 15 days paid time off, with an additional day for each year of service
... improving the Lyft customer experience, this could be a great fit for you. Responsibilities ... Hourly team members get 15 days paid time off, with an additional day for each year of service
Create an exceptional, personalized service experience for Lyft Business customers * Be a calm and empathetic voice in critical and emotional situations * Provide friendly, timely support via phone ...
Create an exceptional, personalized service experience for Lyft Business customers * Be a calm and empathetic voice in critical and emotional situations * Provide friendly, timely support via phone ...
Create an exceptional, personalized service experience for Lyft Business customers * Be a calm and empathetic voice in critical and emotional situations * Provide friendly, timely support via phone ...
Create an exceptional, personalized service experience for Lyft Business customers * Be a calm and empathetic voice in critical and emotional situations * Provide friendly, timely support via phone ...
... customers, patients, and guests-easily and efficiently. Our offerings include Business Travel, Lyft ... Familiarity with cloud ML services (AWS SageMaker, Bedrock) or internal ML platforms * Track record ...
... customers, patients, and guests-easily and efficiently. Our offerings include Business Travel, Lyft ... Familiarity with cloud ML services (AWS SageMaker, Bedrock) or internal ML platforms * Track record ...
... customers, patients, and guests-easily and efficiently. Our offerings include Business Travel, Lyft ... Familiarity with cloud ML services (AWS SageMaker, Bedrock) or internal ML platforms * Track record ...
... customers, patients, and guests-easily and efficiently. Our offerings include Business Travel, Lyft ... Familiarity with cloud ML services (AWS SageMaker, Bedrock) or internal ML platforms * Track record ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
... Lyft brand * Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Experience: * 1+ year of experience in an in-person customer service role ...
Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ... Build and maintain strong relationships with various vendors and partners, including service ...
Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ... Build and maintain strong relationships with various vendors and partners, including service ...
Operations Lead
Cincinnati, OH · On-site
Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ... Build and maintain strong relationships with various vendors and partners, including service ...
Operations Lead
Cincinnati, OH · On-site
Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ... Build and maintain strong relationships with various vendors and partners, including service ...
Fully understand all of Lyft Business' products and services, keeping abreast of product changes and how they may impact your customers or lead to increased usage. Experience: * 3+ years of ...
Fully understand all of Lyft Business' products and services, keeping abreast of product changes and how they may impact your customers or lead to increased usage. Experience: * 3+ years of ...
Fully understand all of Lyft Business' products and services, keeping abreast of product changes and how they may impact your customers or lead to increased usage. Experience: * 3+ years of ...
Fully understand all of Lyft Business' products and services, keeping abreast of product changes and how they may impact your customers or lead to increased usage. Experience: * 3+ years of ...
... Lyft * Drive a customer obsessed and learning culture by continuously shipping and iterating on ... Familiarity with the operational complexity of physical-world services - where software launches ...
... Lyft * Drive a customer obsessed and learning culture by continuously shipping and iterating on ... Familiarity with the operational complexity of physical-world services - where software launches ...
Lyft Jobs Information
What is it like to work at Lyft?
Lyft is known for its people-first culture, prioritizing diversity, equity, and inclusion to foster a collaborative and supportive work environment. The company's structure is divided into various teams, including engineering, product, and operations, with a focus on innovation and customer satisfaction. Working at Lyft may appeal to those who share the company's mission to improve people's lives through transportation and technology, with opportunities to make a positive impact on communities and contribute to the growth of a rapidly evolving industry.
Do workers at Lyft get paid breaks?
No. Most people don’t get paid breaks.
87% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.
87% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.
Does Lyft pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
65% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get paid time off at Lyft?
Most people don’t get paid time off from work.
71% of people say they don’t get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and March 2026.
71% of people say they don’t get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and March 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and January 2026.
- 100% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and January 2026.
Do workers at Lyft worry about hours?
Most people don’t worry about getting enough hours.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and January 2026.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it for Lyft workers to change shifts?
Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and January 2026.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it to get time off at Lyft?
Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 26 people who took the Breakroom Quiz between February 2025 and January 2026.
81% of people report it’s easy to get time off.
Based on data from 26 people who took the Breakroom Quiz between February 2025 and January 2026.
Do Lyft managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
Do jobs at Lyft spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
53% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
53% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and January 2026.
How easy is it to take sick days at Lyft?
Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
Is working at Lyft good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
Is it stressful to work at Lyft?
Some people feel stressed out here.
47% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
47% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft enjoy their jobs?
Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
79% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Lyft recommend working with their team?
Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get enough training when they start at Lyft?
Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and March 2026.
69% of people report they got enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get support to advance at Lyft?
Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people think Lyft’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.
Do workers feel well informed about how Lyft is doing?
Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between February 2025 and March 2026.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between February 2025 and March 2026.
What are the most popular job types at Lyft?
What are the most popular jobs at Lyft?
What are the most popular categories at Lyft?
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 21 days ago
Lyft rating
7.3
Based on 31 frontline employees who took The Breakroom Quiz
2nd of 9 rated taxi private hire
Job description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that "Lyft cares about me and made the experience easy."
As a Data Analytics Lead, you'll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers' support experience. You'll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward.
Responsibilities
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the New York City area is $118,000 - $147,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that "Lyft cares about me and made the experience easy."
As a Data Analytics Lead, you'll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers' support experience. You'll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward.
Responsibilities
- Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
- Develop frameworks and scalable processes to drive decision-making and prioritization
- Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
- Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements
- Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
- Monitor and diagnose KPI performance and present findings to senior leadership
- Degree in a quantitative field like statistics, economics, applied math, operations research or engineering. Advanced degrees are preferred
- 5+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup
- Ability to translate unstructured business problems into clearly defined requirements with minimal oversight
- Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems
- Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question
- Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively
- Proficiency in SQL and Python with ability to independently break down large datasets and synthesize inputs from multiple sources
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the New York City area is $118,000 - $147,500, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
About Lyft
Sourced by ZipRecruiter
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Industry
Ground public transportation
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012