Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...
62 Itron Technical Support Manager Jobs Hiring Near You
Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...
Technical Support Supervisor
Orlando, FL · On-site
$70 - $95/hr
The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...
Technical Support Supervisor
Orlando, FL · On-site
$70 - $95/hr
The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...
Itron Jobs Information
Do workers at Itron get paid breaks?
Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.
73% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.
Does Itron pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
At Itron, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
Is the health insurance from Itron affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2026.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Itron?
Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and June 2026.
80% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
- 100% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
Do workers at Itron worry about hours?
Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
69% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
Do Itron workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and November 2025.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and November 2025.
How easy is it for Itron workers to change shifts?
Most people find it hard to change shifts.
92% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.
92% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to get time off at Itron?
Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
39% of people report it’s hard to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
Do Itron managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
Do jobs at Itron spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to take sick days at Itron?
Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at Itron good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Itron feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
35% of people say they’re not treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
35% of people say they’re not treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Itron get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at Itron?
Most people feel stressed here.
81% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
81% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Itron enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Itron recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get enough training when they start at Itron?
Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
37% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get support to advance at Itron?
Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people think Itron’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers feel well informed about how Itron is doing?
Most people feel well informed about how the company is doing.
68% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
68% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Technical Support Manager jobs?
What are the most popular jobs at Itron?
What are the most popular categories at Itron?
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 4 days ago
Job description
Company Description
INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.
Job Description
The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.
Qualifications
Additional Information
The protection of our candidates' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.
Job Description
The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.
- Technical support & internal product support by phone, emails, and web cases through Salesforce
- Provide step-by-step instructions to fix technological issues
- Access instruction manuals to help users utilize their software or hardware properly
- Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
- Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
- Accurately gather and record customer information, issues, and solutions using Salesforce and other software
- Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
- Work with Technical Support manager to ensure and find solutions to more complex issues
- Perform other duties assigned by the Technical Support Manager
Qualifications
- Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
- Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
- Proven experience with problem-solving skills to deliver the highest level of service excellence
- 1-2 years of after-sales product technical support experience
- Ability to work both independently and as part of a best-in-class team
- Self-motivated, ability to thrive in a fast-moving and constantly evolving environment
- Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
- Ability to multitask, prioritize, and manage time effectively
- Strong phone skills and active listening
- Accept constructive criticism and customer feedback regarding their experience
- Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
- Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
- Experience with CRM systems and practices (Salesforce, SAP)
- College or Bachelor's degree and/ or proven career path to excellence in customer support
- Experience in a product technical support role.
- Tech savvy (Android, IOS, Smart Home Technology)
- Proficiency in Windows and Office 365 suite
Additional Information
- 9-hour work day (including 1 hour lunch)
- Schedule Flexibility: Must be available to work either 8:00 a.m. - 5:00 p.m. or 11:00 a.m. - 8:00 p.m. EST based on business needs.
- Optional work from home on Monday and Friday after the initial training period
- Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.
- Gain expertise in innovative access control and automation technologies.
- Opportunities for professional growth and training in a fast-evolving industry.
- A collaborative and supportive work environment focused on technical excellence and customer satisfaction.
- At Somfy, we care about our employees. We offer a comprehensive corporate benefits package, including a variety of health plan options. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more
The protection of our candidates' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.