... desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues ... Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune). * Experience supporting ...
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1 Itron Desktop Support Jobs Hiring Near You
... desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues ... Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune). * Experience supporting ...
Itron Jobs Information
Do workers at Itron get paid breaks?
Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.
73% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.
Does Itron pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
At Itron, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between September 2025 and June 2026.
Is the health insurance from Itron affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2026.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Itron?
Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and June 2026.
80% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
- 100% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and December 2025.
Do workers at Itron worry about hours?
Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
69% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
Do Itron workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and November 2025.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and November 2025.
How easy is it for Itron workers to change shifts?
Most people find it hard to change shifts.
92% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.
92% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to get time off at Itron?
Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
39% of people report it’s hard to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
Do Itron managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
Do jobs at Itron spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to take sick days at Itron?
Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at Itron good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at Itron feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
35% of people say they’re not treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
35% of people say they’re not treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Itron get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at Itron?
Most people feel stressed out here.
81% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
81% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Itron enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Itron recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get enough training when they start at Itron?
Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
37% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get support to advance at Itron?
Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people think Itron’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers feel well informed about how Itron is doing?
Most people feel well informed about how the company is doing.
68% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
68% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
What are the most popular jobs at Itron?
What are the most popular categories at Itron?
Full-time
Posted 9 days ago
Job description
The MWM/EAM Application Support Analyst is responsible for administering, supporting, and optimizing Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM) applications used across utility operations. This role ensures reliable system performance, resolves complex technical issues, supports integrations, and partners with both business and IT teams to maintain high service availability.
The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment.
Responsibilities
- Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance.
- Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis.
- Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence.
- Execute controlled changes, including configuration deployments, application upgrades, and patching activities.
- Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation).
- Write and optimize SQL queries for troubleshooting, data validation, and operational reporting.
- Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent enterprise systems.
- Develop and maintain support documentation such as runbooks, troubleshooting guides, and configuration notes.
- Assist with installation, configuration, and troubleshooting of applications on Windows desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues.
- Conduct user training and provide ongoing support to ensure optimal application usage.
- Perform regular system health checks and proactively identify improvement opportunities.
- Assist with planning and execution of new application implementations or major upgrades.
- Participate in an on-call rotation to support critical system incidents.
QualificationsEducation / Experience
- Bachelor's degree or equivalent required.
- 5+ years of experience in utility operations and related applications.
- Strong background with enterprise asset management and/or mobile workforce management systems (meter management/AMI metering experience is a plus).
- Excellent problem-solving skills, with strong attention to detail.
- Strong communication abilities to work effectively with both technical and non-technical stakeholders.
- Passion for environmental sustainability and a desire to make a positive impact.
Knowledge, Skills & AbilitiesRequired
- Solid understanding of utility operations and processes.
- Hands-on experience supporting MWM and/or EAM systems in a production environment.
- Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred).
- Excellent analytical and problem-solving capabilities.
- Strong interpersonal and communication skills.
- Experience with ITSM and change control processes (ServiceNow/ITIL).
- Ability to support and troubleshoot application installations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and compatibility issues.
- Knowledge of IT security best practices.
- Strong data analysis and reporting abilities.
- Understanding of compliance expectations within regulated utilities.
- Ability to translate business requirements into actionable technical solutions.
- Proficiency in creating and maintaining support documentation.
- Experience working within agile methodologies.
- Commitment to continuous learning and improvement.
Preferred / Nice to Have
- Experience with IFS MWM and/or specific EAM platforms (HxGN, Kloudgin).
- Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune).
- Experience supporting integrations and APIs, and coordinating issue resolution across internal teams and vendors.
- Exposure to scripting/automation tools (Python, PowerShell).
- Project coordination or project management experience.
Certifications
- Cloud infrastructure certification (e.g., AWS) is a plus.