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62 Itron Technical Support Manager Jobs Hiring Near You

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

Sigma Computing

Technical Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

Bentley Systems

Global Technical Support Manager

Manager, Global Technical Support Department: Global Technical Support (GTS) - Operations Company: Bentley Systems Position Summary Bentley Systems is seeking a dedicated and strategic Global ...

Bentley Systems

Global Technical Support Manager

NB · Remote

Manager, Global Technical Support Department: Global Technical Support (GTS) - Operations Company: Bentley Systems Position Summary Bentley Systems is seeking a dedicated and strategic Global ...

Itron, Inc

L3 Application Support Engineer

Austin, TX · Hybrid

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more ... You will serve as a technical escalation point, mentor peers, and collaborate closely with ...

Payroc

Manager, Technical Support

San Diego, CA · On-site

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and ...

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Itron Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

Do workers at Itron get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Itron pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
56% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Itron worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Itron workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
70% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it for Itron workers to change shifts?

Most people find it hard to change shifts.
92% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at Itron?

Some people find it hard to get time off.
44% of people report it’s hard to get time off.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Itron managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers at Itron do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
92% of people report that they don’t do extra unpaid work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Itron?

Some people find it hard to take sick days.
53% of people report that it’s hard to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Itron feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Itron get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Itron?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Itron enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Itron recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Itron?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Itron?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Itron’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Itron is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Technical Support Manager jobs?
What are the most popular jobs at Itron?
What are the most popular categories at Itron?
Infographic showing various Technical Support Manager job openings at Itron in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 54% Physical, 37% Hybrid, and 9% Remote job distribution.
Technical Support Manager

Technical Support Manager

Sigma Computing

New York, NY • On-site

$140K - $170K/yr

Full-time

Medical, Retirement

Posted 18 days ago

Job description

We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
Minimum Education Requirement
This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.
What You Will Be Doing
  • Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
  • Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
  • Hire, develop and train a strong team of Support Engineers on an ongoing basis.
  • Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales, and Marketing ensuring delivery of a great customer experience.
  • Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR).
  • Continuously refine processes to optimize efficiency, elevating customer support operations.
  • Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement.
  • Develop a reputation for excellence, high credibility and integrity with peers across the org.
Qualifications We Are Looking For
  • 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
  • Comfortable with CDW environment/concepts.
  • Proficient in SQL and data modeling concepts.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Are curious, love to learn and to dig into new technologies and can pick them up quickly.
  • Excellent verbal and written communication skills.
Highly Desirable Skills & Experience
  • Managed a team supporting a SaaS product.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details
The base salary range for this position is $140k - $170k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.
About us:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!
Benefits For Our Full-Time Employees:
  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
Our Privacy Practices
When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma's Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).
Sigma's use of AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

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