ZipRecruiter

Log In

Intercom
Intercom

60 Intercom Product Development Jobs Hiring Near You

Freed

Product Support Specialist

San Francisco, CA · On-site

$75K - $100K/yr

... Intercom, internal dashboards, Claude, analytics interfaces, browser dev tools, screen recording ... Strong product intuition and the confidence to propose and drive improvements independently.

Freed

Product Support Specialist

San Francisco, CA · On-site

... Intercom, internal dashboards, Claude, analytics interfaces, browser dev tools, screen recording ... Strong product intuition and the confidence to propose and drive improvements independently.

Lumos Inc

$123.50K - $166.50K/yr

... Intercom, Roku, and Netskope. At the center is Albus, our AI agent for identity -- mining roles ... Let these insights guide our product development, improve design decisions, and boost customer ...

Integrate

Product Manager

Seattle, WA · On-site

... development. Integrate is purpose-built for this new reality. We provide a platform that brings ... Notion, Linear, Slack, Intercom (or similar). > * Experience setting up lightweight automations or ...

Integrate

Product Manager

Seattle, WA

... development. Integrate is purpose-built for this new reality. We provide a platform that brings ... Notion, Linear, Slack, Intercom (or similar). * Experience setting up lightweight automations or ...

Integrate

Product Manager

Seattle, WA

... development. Integrate is purpose-built for this new reality. We provide a platform that brings ... Notion, Linear, Slack, Intercom (or similar). * Experience setting up lightweight automations or ...

Apollo.io

Support Operations Manager

Serve as the primary internal expert for Intercom, owning platform architecture, enhancements, troubleshooting, and strategic roadmap input. * Apply a structured product development methodology to ...

QuotaPath

Senior/Lead Product Manager - Atlas

Austin, TX · On-site +1

$125.40K - $165.50K/yr

Lead experimentation with AI-native product development practices: rapid prototyping, evaluation ... e.g., Intercom/Fin or equivalent) Operate like a GM for Atlas * Own key business outcomes ...

EasternCCTV

sales representative

Plainview, NY · On-site

... in design, development, manufacture and distribution of surveillance products; a full line of ... We are also a registered distributor for brand name alarm and intercom products. At EasternCCTV, we ...

Span

Senior Product Designer

San Francisco, CA

We're proud to be helping forward-thinking orgs like Ramp, Carvana, Intercom, and OpenTable. We're ... Even in this AI era, product development remains a team sport. We're looking for someone who ...

Span

Senior Product Designer

$120K - $200K/yr

We're proud to be helping forward-thinking orgs like Ramp, Carvana, Intercom, and OpenTable. We're ... Even in this AI era, product development remains a team sport. We're looking for someone who ...

Eastern CCTV

sales representative

Plainview, NY

... in design, development, manufacture and distribution of surveillance products; a full line of ... We are also a registered distributor for brand name alarm and intercom products. At EasternCCTV, we ...

Sena Technologies Inc

Product Specialist

Irving, TX · On-site

Identify performance gaps and collaborate with R&D to drive improvements. Technical Communication ... Familiarity with RF communication systems, Bluetooth intercom systems, or audio communication ...

HME

Product Manager

Phoenix, AZ · On-site +1

$102.40K - $136.50K/yr

Clear-Com was first to market portable wired and wireless intercom systems for live performances ... Acts as the product champion (development product sponsor), working closely with Engineering and ...

previous pagenext page

Showing results 21-40

All JobsIntercom Product Development Jobs

Intercom Jobs Information

What are the key skills and qualifications needed to thrive in Product Development, and why are they important?

To thrive in Product Development, you need expertise in market research, project management, and product lifecycle understanding, often supported by a degree in engineering, business, or a related field. Familiarity with tools like Agile software, prototyping platforms, and product management systems (e.g., Jira, Trello) is typically required. Creativity, strong communication, and cross-functional collaboration are crucial soft skills for success in this role. These competencies ensure the creation of innovative, user-centric products that successfully reach the market and meet business goals.

What are some common challenges faced by professionals in Product Development, and how can they be addressed?

Product Development professionals often encounter challenges such as balancing customer needs with technical feasibility, managing cross-functional team communication, and meeting tight deadlines. Navigating these issues typically involves clear prioritization, regular stakeholder check-ins, and fostering a collaborative environment with engineering, design, and marketing teams. Utilizing agile methodologies and maintaining open feedback channels can also help streamline processes and ensure alignment on project goals.

What is product development?

Product development is the process of creating new products or improving existing ones to meet customer needs and business goals. It involves several stages, including idea generation, market research, design, prototyping, testing, and launching the product to the market. Product development often requires cross-functional collaboration between teams like marketing, engineering, design, and manufacturing. The goal is to deliver a product that provides value to customers and stands out in the marketplace.

What is the difference between Product Development vs Product Management?

AspectProduct DevelopmentProduct Management
Primary FocusDesigning, creating, and building productsStrategizing, planning, and overseeing product lifecycle
Required SkillsTechnical skills, engineering, designMarket research, communication, leadership
Work EnvironmentEngineering teams, R&D, technical departmentsCross-functional teams, executive meetings
Common CertificationsEngineering degrees, technical certificationsProduct management certifications (e.g., PMP, Scrum)

Product Development focuses on creating and building products, involving technical and engineering tasks. Product Management involves strategizing, planning, and guiding the product's lifecycle, requiring strong market and leadership skills. While they collaborate closely, their core responsibilities differ: one builds, the other manages the product's success.

What is it like to work at Intercom?

Intercom is known for its collaborative and customer-obsessed culture, prioritizing innovation and teamwork to drive growth and success. The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and locations. Working at Intercom may appeal to candidates who value autonomy, flexibility, and the opportunity to contribute to a product that has a significant impact on customer engagement and experience.
What are the most popular jobs at Intercom?
What are the most popular categories at Intercom?
Infographic showing various Product Development job openings at Intercom in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Product Support Specialist

Freed

San Francisco, CA • On-site

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

ABOUT FREED:
Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
  • Acquired 26,000 paying and loving clinicians
  • Generated 70,000 patient notes daily and over 3 million monthly
  • Made thousands of clinicians happier

With the backing of Sequoia Capital and other world-class VC's, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
ABOUT THE ROLE:
We're looking for a tech-savvy, empathetic Product Support Specialist who can learn new tools and product surfaces quickly, then turn that fluency into real implementation outcomes for clinicians.
This role sits in the middle of the customer journey: AEs sell, GAMs manage the long-term relationship, and you own the technical implementations and product support that make Freed actually work for a clinician's practice. You'll be exceptional at - or rapidly become exceptional at - the technical setups that get clinicians live and successful: Call forwarding setup, Template configuration and EHR push/integration setup. Technical troubleshooting of this nature, on top of standard product support
As part of the Product team, you'll collaborate closely with Product Managers, Engineers, and Designers - representing the voice of the clinician and ensuring their feedback directly informs our product roadmap. You'll use tools like Intercom, Freed's internal AI Agent, Claude, and analytics interfaces to deliver fast, thoughtful support across chat, email, and video screen-sharing calls.
HOW YOU'LL HAVE IMPACT
  • Own technical implementation support for clinicians - call forwarding, template configuration, EHR integrations, and related setup workflows.
  • Support clinicians across chat, email, and live video - helping them understand and succeed with Freed's AI tools.
  • Identify and own projects that improve clinician experience and product education at scale.
  • Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
  • Leverage Freed's AI Agent to enhance efficiency and maintain a high-quality, human experience.
  • Create and refine help content, FAQs, and in-product education resources..

What You'll Bring:
  • You are available to work Monday through Friday, starting at 5:00 am or Saturday through Wednesday, beginning at 8am
  • Strong troubleshooting reasoning. Ability to systematically diagnose an unfamiliar issue, form a hypothesis, test it against available documentation, and walk through your thinking clearly. This is the most important trait we're hiring for.
  • A bias toward incorporating new tools into your workflow. Curiosity and resourcefulness with whatever the job requires - Intercom, internal dashboards, Claude, analytics interfaces, browser dev tools, screen recording, etc. Less about knowing our specific stack and more about how you approach new tools.
  • Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
  • Excellent written and verbal communication skills.
  • Strong product intuition and the confidence to propose and drive improvements independently.
  • Ability to multitask and thrive in a fast-paced, evolving environment - including speaking directly with senior leadership in a flat organization.

Nice to Haves:
  • Experience supporting clinicians.
  • Experience with Intercom or similar CRM/support tools.
  • Familiarity with healthcare software or EHR systems.
  • Familiarity with telephony / call-forwarding configuration or template-based document systems.

What We'll Bring:
  • Competitive salary and equity in a high-growth company
  • Opportunity to make an immediate impact
  • Medical, dental, and vision coverage
  • Unlimited paid time off
  • Company-sponsored annual retreats
  • 401(k) plan to support your long-term financial goals
  • Commuter stipend

Apply