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60 Hopper Senior Software Engineer Jobs Hiring Near You

Hopper

$133K - $175K/yr

HTS Assist, Hopper's flagship agentic AI platform, used internally and offered as a B2B solution ... About the job As a Software Engineer on the CX Platform team, you will design, build, and evolve ...

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Infographic showing various Senior Software Engineer job openings at Hopper in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 12% Physical, and 88% Remote job distribution.

Senior Software Engineer - Customer Experience Platform

Hopper

Remote

$125K - $165K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Hopper is a leading travel platform that powers its mobile app and B2B business, HTS. As a Senior Software Engineer on the Customer Experience Platform team, you will design and build core systems that enhance Hopper's post-booking experience, collaborating closely with various teams to deliver intelligent customer service solutions.
Responsibilities:
• Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
• Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web
• Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency
• Integrate with external systems — telephony, CRM, identity, booking platforms — to support internal use cases and partner deployments
• Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
• Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team
• Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction
Qualifications:
Required:
• 6+ years of software engineering experience building large-scale distributed systems or customer-facing applications
• Strong command of both modern frontend and backend development, with the ability to contribute meaningfully across the full stack
• Hands-on experience designing and maintaining RESTful APIs, microservices, or event-driven systems
• Comfort with data storage and cloud infrastructure at a senior level — you know how to make the right tradeoffs without needing to be told
• A product engineer mindset: you think about the user experience, ask why before how, and take ownership of outcomes, not just outputs
• Strong communication skills and a track record of effective cross-functional collaboration with distributed teams
Preferred:
• Experience with conversational AI, LLM orchestration, or automation systems
• Experience building customer service, CRM, telephony, contact center, or workflow automation tools
• Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
• Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required
Company:
Hopper is a travel technology platform that operates the Hopper app & website and its B2B division, HTS (Hopper Technology Solutions). Founded in 2007, the company is headquartered in Montréal, CAN, with a team of 201-500 employees. The company is currently Growth Stage.

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