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55 Hopper Software Jobs Hiring Near You

Hopper

$133.10K - $175.50K/yr

HTS Assist, Hopper's flagship agentic AI platform, used internally and offered as a B2B solution ... About the job As a Software Engineer on the CX Platform team, you will design, build, and evolve ...

Hopper

$133.10K - $175.50K/yr

About the Team Hopper's Fintech Foundation team sits at the centre of the company's mission ... About the Role As a Software Engineer on the Fintech Foundation team, you will design, build, and ...

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What are the key skills and qualifications needed to thrive as a Software Engineer, and why are they important?

To thrive as a Software Engineer, you need strong programming skills, problem-solving abilities, and typically a degree in computer science or a related field. Familiarity with coding languages (like Python, Java, or C++), version control systems (such as Git), and experience with software development frameworks are commonly required. Attention to detail, effective communication, and teamwork are crucial soft skills for collaborating on projects and delivering robust solutions. These skills ensure the development of high-quality, reliable software that meets user needs and business objectives.

What are some common challenges software professionals face when working on large-scale projects?

Software professionals working on large-scale projects often encounter challenges such as coordinating with cross-functional teams, managing complex codebases, and ensuring consistent communication across distributed teams. Balancing the need for rapid development with maintaining code quality and meeting strict deadlines can also be demanding. Adapting to evolving requirements and integrating new technologies while minimizing disruptions are common aspects of the role, making strong organizational and collaboration skills essential.

What are software developers?

Software developers are professionals who design, create, test, and maintain software applications or systems. They use programming languages and development tools to build software that meets user needs or solves specific problems. Their responsibilities can include writing code, debugging, collaborating with other team members, and updating existing programs. Software developers work in a variety of industries, including technology, finance, healthcare, and more.

What jobs are there in software?

Jobs in software include roles such as software developer, software engineer, quality assurance tester, systems analyst, and technical support specialist. These positions often require knowledge of programming languages, software development tools, and problem-solving skills, with some roles requiring certifications or specific technical expertise.

What jobs in the US pay 300,000 a year?

Software engineering roles, especially senior positions such as principal engineers, software architects, and engineering managers, can earn $300,000 or more annually in the US. High compensation often requires extensive experience, specialized skills, and working at large tech companies or in high-demand industries, sometimes including stock options or bonuses.

What is the difference between Software vs Web Developer?

AspectSoftwareWeb Developer
Required CredentialsTypically a degree in Computer Science or related field; certifications like Microsoft Certified or Oracle CertifiedSimilar credentials; often a degree in CS or Web Development certifications
Work EnvironmentDevelops software applications for various platforms, including desktop and mobileBuilds websites and web applications primarily for online use
Employer & Industry UsageUsed across tech companies, software firms, and enterprisesCommon in digital agencies, tech startups, and online businesses
Common Search & Comparison IntentPeople compare to understand different roles in software creationOften compared to see distinctions in web-focused development

While both Software developers and Web Developers work in the tech industry and require similar skills and certifications, Software developers create applications for various platforms, whereas Web Developers focus on building websites and web-based applications. The choice depends on whether you're interested in broad software solutions or web-specific projects.

What are the most popular job types at Hopper?
    What are the most popular jobs at Hopper?
    What are the most popular categories at Hopper?
    Infographic showing various Software job openings at Hopper in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 19% Physical, and 81% Remote job distribution.

    Senior Software Engineer - Customer Experience Platform

    Hopper

    On-site, Remote

    $133.10K - $175.50K/yr

    Full-time

    Posted 10 days ago

    Job description

    About the team
    The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.
    We build and operate the systems that enable fast, high-quality support at scale, including:
    • Customer self-serve experiences within the Hopper app and partner-integrated flows
    • Internal agent platforms that enable efficient, high-quality human resolution
    • HTS Assist, Hopper's flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners

    Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.
    About the job
    As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper's post-booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI-driven voice and chat.
    You'll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences.
    You'll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self-service UX.
    What would your day-to-day look like
    • Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
    • Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web
    • Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency
    • Integrate with external systems - telephony, CRM, identity, booking platforms - to support internal use cases and partner deployments
    • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
    • Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team
    • Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

    Minimum Qualifications
    • 6+ years of software engineering experience building large-scale distributed systems or customer-facing applications
    • Strong command of both modern frontend and backend development, with the ability to contribute meaningfully across the full stack
    • Hands-on experience designing and maintaining RESTful APIs, microservices, or event-driven systems
    • Comfort with data storage and cloud infrastructure at a senior level - you know how to make the right tradeoffs without needing to be told
    • A product engineer mindset: you think about the user experience, ask why before how, and take ownership of outcomes, not just outputs
    • Strong communication skills and a track record of effective cross-functional collaboration with distributed teams

    Preferred Qualifications
    • Experience with conversational AI, LLM orchestration, or automation systems
    • Experience building customer service, CRM, telephony, contact center, or workflow automation tools
    • Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
    • Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
    • Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required

    More about Hopper
    At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips.
    The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials.
    While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
    Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
    Here are just a few stats that demonstrate the company's recent growth:
    • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year.
      • Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
      • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
    • Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
      • Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

    Hopper has been named the #1 most innovative company in travel by Fast Company.
    We have raised over $750 million USD of private capital and are backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
    #LI-REMOTE

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