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60 Hopper Software Engineering Manager Jobs Hiring Near You

Hopper

$133.10K - $175.50K/yr

You'll report to a Senior Engineering Manager and work alongside engineers focused on platform ... The Hopper platform serves hundreds of millions of travelers globally and continues to capture ...

Hopper

Senior Software Engineer - AI Fintech foundation

Miami, FL · On-site +1

$117.20K - $154.50K/yr

... Hopper's pricing engine. Your work will have direct impact on revenue, financial risk management ... You will work closely with the Data Science, Engineering, and Product teams to deliver pricing ...

Hopper

$133.10K - $175.50K/yr

... Hopper's pricing engine. Your work will have direct impact on revenue, financial risk management ... You will work closely with the Data Science, Engineering, and Product teams to deliver pricing ...

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What are the key skills and qualifications needed to thrive as a Software Engineering Manager, and why are they important?

To thrive as a Software Engineering Manager, you need a solid background in software development, team leadership, and project management, often backed by a degree in computer science or a related field. Familiarity with development tools, agile methodologies, version control systems, and, in some cases, certifications like PMP or Scrum Master are valuable. Exceptional communication, problem-solving, and mentoring skills distinguish top performers in this role. These competencies are crucial for successfully guiding technical teams, delivering projects efficiently, and fostering a collaborative and innovative engineering culture.

What are some common challenges faced by Software Engineering Managers when leading diverse development teams?

Software Engineering Managers often encounter challenges such as balancing technical leadership with people management, aligning team members with different backgrounds and skill sets, and ensuring effective communication across remote or cross-functional teams. Navigating these challenges involves fostering an inclusive environment, setting clear expectations, and adapting management styles to individual team members’ needs. Successful managers also prioritize regular check-ins and feedback to keep projects on track and support professional growth within the team.

What does a Software Engineering Manager do?

A Software Engineering Manager oversees a team of software engineers, guiding the development of software projects from planning to implementation. They are responsible for managing the team's workflow, ensuring high-quality code, and meeting project deadlines. In addition to technical leadership, they also handle hiring, mentoring, and performance reviews. Their role bridges the gap between technical execution and business objectives, ensuring that software solutions align with strategic goals.

What engineering jobs pay 500,000?

Senior software engineering managers, principal engineers, and technical directors in technology companies often earn $500,000 or more annually, especially with bonuses, stock options, and other incentives. These roles typically require extensive experience, leadership skills, and expertise in areas like cloud computing, software architecture, or AI development.

What is the difference between Software Engineering Manager vs Software Developer?

AspectSoftware Engineering ManagerSoftware Developer
CredentialsBachelor's or Master's in CS or related field, often with leadership experienceBachelor's or higher in CS or related field
Work EnvironmentLeads teams, manages projects, collaborates with stakeholdersFocuses on coding, debugging, and implementing features
Employer & Industry UsageUsed across tech companies, startups, and large enterprisesCommon in all software development settings
Search & Comparison IntentUnderstanding managerial roles, leadership responsibilitiesFocus on technical skills, coding tasks

The main difference between a Software Engineering Manager and a Software Developer lies in their roles and responsibilities. Managers oversee teams, coordinate projects, and handle strategic planning, while developers focus on coding and technical implementation. Both roles are essential in the software development lifecycle, but they serve different functions within an organization.

What other companies are hiring for Software Engineering Manager jobs?
What are the most popular jobs at Hopper?
What are the most popular categories at Hopper?
Infographic showing various Software Engineering Manager job openings at Hopper in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 19% Physical, and 81% Remote job distribution.

Senior Software Engineer - Customer Experience Platform

Hopper

On-site, Remote

$133.10K - $175.50K/yr

Full-time

Posted 10 days ago

Job description

About the team
The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.
We build and operate the systems that enable fast, high-quality support at scale, including:
  • Customer self-serve experiences within the Hopper app and partner-integrated flows
  • Internal agent platforms that enable efficient, high-quality human resolution
  • HTS Assist, Hopper's flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners

Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.
About the job
As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper's post-booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI-driven voice and chat.
You'll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner-specific experiences.
You'll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self-service UX.
What would your day-to-day look like
  • Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
  • Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web
  • Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency
  • Integrate with external systems - telephony, CRM, identity, booking platforms - to support internal use cases and partner deployments
  • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
  • Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team
  • Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

Minimum Qualifications
  • 6+ years of software engineering experience building large-scale distributed systems or customer-facing applications
  • Strong command of both modern frontend and backend development, with the ability to contribute meaningfully across the full stack
  • Hands-on experience designing and maintaining RESTful APIs, microservices, or event-driven systems
  • Comfort with data storage and cloud infrastructure at a senior level - you know how to make the right tradeoffs without needing to be told
  • A product engineer mindset: you think about the user experience, ask why before how, and take ownership of outcomes, not just outputs
  • Strong communication skills and a track record of effective cross-functional collaboration with distributed teams

Preferred Qualifications
  • Experience with conversational AI, LLM orchestration, or automation systems
  • Experience building customer service, CRM, telephony, contact center, or workflow automation tools
  • Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
  • Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
  • Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required

More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth:
  • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year.
    • Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
    • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
  • Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
    • Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

Hopper has been named the #1 most innovative company in travel by Fast Company.
We have raised over $750 million USD of private capital and are backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
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