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38 Fusiontek Technical Support Engineer Jobs Hiring Near You

FusionTek

$110K - $125K/yr

... FusionTek, you'll play a pivotal role in bridging the gap between client needs and our technical ... technical support experience in an MSP environment REQUIRED (Please note that backgrounds ...

FusionTek

Remote Sales Engineer (MSP)

$110K - $125K/yr

FusionTek is a fast-growing Managed Service Provider with offices in Kirkland, WA, Federal Way, WA ... Bachelor's Degree in an IT-related field preferred Technical Skills * 5+ years of technical support ...

FusionTek

Client Relationship Manager - DC

Arlington, VA · On-site

$90K - $110K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... Technical Skills * Experience creating technology road maps - able to identify needed forward ...

FusionTek

Client Relationship Manager - DC

Arlington, VA · On-site +1

$90K - $110K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... DC-Metro Area resident Technical Skills * Experience creating technology road maps - able to ...

FusionTek

Client Relationship Manager - DC

Washington, DC · On-site +1

$90K - $110K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... DC-Metro Area resident Technical Skills * Experience creating technology road maps - able to ...

FusionTek

Client Relationship Manager - DC

Arlington, VA · On-site

$90K - $110K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... DC-Metro Area resident Technical Skills * Experience creating technology road maps - able to ...

FusionTek

Client Relationship Manager - DC

Washington, DC · On-site

$90K - $110K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... Technical Skills * Experience creating technology road maps - able to identify needed forward ...

FusionTek

Client Relationship Manager - DC

Arlington, TX · On-site

$85K - $100K/yr

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA ... Technical literacy in server technologies -- working understanding of server environments ...

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Infographic showing various Technical Support Engineer job openings at Fusiontek in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 60% Physical, and 40% Remote job distribution.

Technical Support Engineer II - Hybrid (Tampa)

Tampa, FL • On-site

FusionTek
IT Services • 1 - 10 employees
Learn more about FusionTekexternal

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
  • Teamwork: We achieve our goals collaboratively.
  • Growth Mindset: We are focused on continuous improvement for our team members and our clients.
  • Integrity: We operate with transparency and prioritize the needs of our clients.
  • Ownership: We take responsibility for our work and ensure commitments are fulfilled

Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
This position is listed as "Hybrid" and requires flexibility to work from home, in the Tampa office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
What You Will Do
Client Support & Troubleshooting
  • Resolve escalated support requests and complex technical issues.
  • Handle break/fix issues, application installations, and user-level configuration changes.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
  • Provide remote and onsite support for client environments.

Infrastructure & Systems Administration
  • Configure and support Windows Server 2016, 2019, and 2022 environments.
  • Assist with Hyper-V host setup, server administration, networking, and security tasks.
  • Troubleshoot and deploy SonicWall firewalls.
  • Manage networking switches and access points. (Datto Experience PLUS!)
  • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.

Team Collaboration & Mentorship
  • Provide guidance and mentorship to Level I technicians.
  • Collaborate with the technical team to deliver exceptional service to clients.
  • Escalate tickets appropriately and contribute to shared technical knowledge.

Documentation & Process
  • Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
  • Maintain and update the documentation platform so procedures, configurations, and client details remain current.
  • Ensure clients receive clear, professional communication throughout the support process.

Requirements
Experience & Qualifications
  • CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
  • MD-102 preferred
Technical Skills
  • Strong knowledge of Windows 10/11 and macOS
  • Strong knowledge of Windows Server 2016, 2019, and 2022
  • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
  • Working knowledge of on-premise SharePoint administration
  • Working knowledge Microsoft 365 Office Suite and cloud services including Intune
  • Experience with Azure and/or AWS is a plus
  • Experience with Datto BCDR and/or SaaS Backup is a plus
  • Experience with VOIP telephony including Microsoft Teams is a plus
Professional & Soft Skills
  • Exceptional written and verbal communication
  • Ability to work independently and collaboratively
  • Strong time-management and organizational skills
  • Ability to lift and transport equipment

Benefits
At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:
  • Competitive salary: $30 - $35/hour
  • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
  • Must reside in Tampa area
  • Comprehensive coverage: Medical, Dental, and Vision coverage
  • 401(k) plan with 4% company matching and immediate vesting
  • Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
  • Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
  • Monthly cell phone stipend to support your connectivity needs
  • Team culture: Fun events and opportunities to connect with colleagues

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