20 Eze Castle Integration Service Delivery Manager Jobs Hiring Near You

Key Responsibilities 

People Management & Team Development 

• Directly manage a team of Network Implementation Engineers across project delivery lifecycle; set clear performance expectations, conduct structured 1:1s, and own individual development plans. 

• Build a culture of execution discipline — ticket hygiene, change management compliance, documentation quality, and rigorous project close-out. 

• Identify skill gaps and build structured training and certification pathways aligned to ECI’s service portfolio. 

• Manage performance formally and informally; address issues directly, constructively, and on record when required. 

• Participate in hiring decisions for the implementation function, including technical assessments and structured panel interviews. 

Project Delivery & Program Management 

• Own end-to-end delivery of network implementation projects spanning new client onboarding, infrastructure refreshes, office builds, and technology migrations. 

• Define and enforce project intake, scoping, scheduling, and resource allocation standards across the team. 

• Maintain active visibility across all open workstreams; surface and resolve blockers before they become client escalations. 

• Drive post-implementation reviews and root cause analysis; translate findings into repeatable process improvements for the team. 

• Coordinate with Client Services, Solutions Architecture, and pre-sales to align implementation timelines with client commitments and ECI delivery standards. 

Technical Standards & Oversight 

• Serve as the technical authority for ECI’s implementation standards covering Cisco (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls, Meraki, and SD-WAN platforms. 

• Review and approve low-level designs (LLDs) and implementation runbooks before execution. 

• Establish and enforce configuration standards that ensure consistency, repeatability, and alignment with client security and compliance requirements (SOC 2, PCI-DSS, NIST, HIPAA). 

• Serve as escalation point for complex in-flight technical issues; engage hands-on when warranted while ensuring the team learns from every resolution. 

• Champion Zero Trust and SASE architecture principles within ECI’s implementation workflows. 

Client & Stakeholder Communication 

• Own implementation status communication to client stakeholders; translate technical risk into clear business impact language. 

• Represent the implementation team in internal delivery reviews, capacity planning, and service improvement forums. 

• Maintain ECI’s documentation standard across implementation plans, network diagrams, as-built records, and configuration baselines — ensuring clean handoffs to managed services teams. 

Qualifications 

Required 

• 10+ years of progressive network engineering experience with a demonstrable track record in enterprise implementation, ideally within an MSP or multi-client environment. 

• 3+ years of direct people management — you have hired engineers, set goals, handled performance, and actively developed talent. 

• Deep technical proficiency in Cisco networking (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls (App-ID, Threat Prevention, VPN, Panorama), and wireless (WLC, Meraki MR/MS/MX). 

• Strong working knowledge of routing protocols (BGP, OSPF, EIGRP), VLANs, QoS, and IPv4/IPv6 fundamentals. 

• Proven ability to run multiple concurrent implementation projects with accountability for schedules, resources, and stakeholder communication. 

• Solid understanding of security frameworks, compliance standards, and change management governance in regulated client environments. 

Preferred 

• Active CCNP, CCIE, or PCNSE certification; equivalent demonstrated expertise considered. 

• Experience with SD-WAN (Cisco Viptela, VeloCloud) and SASE / Zero Trust architecture in client deployments. 

• Familiarity with automation tooling (Python, Ansible) to drive repeatability and reduce manual effort across the team. 

• Experience with network monitoring platforms (SolarWinds, PRTG, Meraki Insights) and using telemetry data to drive delivery quality. 

• Hedge fund, financial services, or similarly regulated client-facing environment experience is a strong plus. 

Education 

• Bachelor’s degree in Computer Science, Information Technology, or related field — or equivalent professional experience. 

Who We Are Looking For 

Beyond credentials, we are hiring for a specific leadership profile. The right candidate: 

• Communicates expectations without ambiguity and follows through consistently. Leads with clarity. 

• Engineers respect them because they know the stack — not just the title. Commands technical credibility. 

• Holds the team and themselves to high execution standards without micromanaging. Drives accountability. 

• Focused on delivery quality and reliability, not just activity volume. Solves for client outcomes. 

• Understands the job is to build the best team — not to be the best individual engineer on it. Scales through people. 

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.  In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $142,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!  If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

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