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61 Experis Service Desk Associate Jobs Hiring Near You

Msmc

Service Desk Associate II

Miami Beach, FL · On-site

The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex ...

Experis

Service Desk

Rancho Cordova, CA

$19.50/hr

As a Service Desk agent, you will be an essential part of the support team, assisting users with ... ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations ...

Manpower

Service Desk Tech

Fairhaven, MA

$26/hr

Associate's degree in IT, Computer Science, or similar is a plus (not required) Why This Role: * ... ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We ...

Delta Dental

Service Desk Associate

Rancho Cordova, CA · Hybrid

$45K - $65K/yr

The Associate Service Desk Analyst is responsible for providing IT first level support, through various contact channels, as part of the Service Center which is the enterprise single point of contact ...

New

The Home Depot Canada

CA$20.10 - CA$21.85/hr

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

The Home Depot Canada

CA$20.10 - CA$21.85/hr

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

Experis

IT Service Desk

Brownsville, WI

$20/hr

Associate's degree or equivalent experience with 0-4 years of relevant IT support experience ... ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations ...

Manpower

Service Desk Technician

Marston, MO

We are seeking an IT Service Desk Technician who will be responsible for the assurance of ... About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ...

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What is it like to work at Experis?

Experis is a professional IT services company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and results-driven work environment.

The company's team structure is designed to support flexible and agile project delivery, with a focus on knowledge sharing and skill development across various disciplines. Experis' global presence and diverse client base offer opportunities for employees to work on a wide range of projects and technologies.

Working at Experis may appeal to candidates seeking a challenging and rewarding career in IT, with opportunities for professional growth, skill development, and global networking, as well as a chance to contribute to innovative projects and make a meaningful impact on clients' businesses.

What makes Experis an attractive place to work?

Experis is a leading professional services company that specializes in IT and business consulting, with a strong reputation for delivering innovative solutions to clients worldwide. The company fosters a collaborative work environment that encourages creativity, innovation, and continuous learning, with opportunities for employees to work on diverse projects and develop their skills. By joining Experis, professionals can gain valuable experience, expand their professional network, and contribute to the success of global clients, making it an attractive choice for those seeking challenging and rewarding careers.
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Service Desk Associate II

Msmc

Miami Beach, FL • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex problems when needed. This role ensures high-quality customer service, maintains accurate documentation, supports system access requests, and helps improve service desk processes. The position requires strong technical knowledge, problemsolving abilities, and effective communication skills to support a diverse user community.Position Responsibilities
  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner.
  • Calls Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines.
  • Monitors open call issues and escalates to appropriate IT resources.
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster.
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution. Assigns unresolved calls to approriate resources.
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner.
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis.
  • Demonstrates basic competency levels in supported applications: Windows, Care Manager, Kronos, Order Entry, Lawson, Star, Physician Portal, etc. Demonstrates competency in learning about the most common hardware issues. Applies Knowledge received from in-services, classes, seminars, etc.
  • Provides hardware and software support as needed.
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines.
  • Answers phones in a timely, courteous and professional manner.
  • Acts as a consultant in the resolution of non-routine or higher level of difficulty of request as directed by supervisor. Shares expertise with entry level peers leading them in the resolution of complex issues.
Qualifications
  • License/Registration/Certification
    • A+ and/or N+ or equivalent experience
  • Education
    • AA or AS or equivalent experience
  • Experience
    • 3 year experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS preferred

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:

Certification:

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