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61 Experis Service Desk Associate Jobs Hiring Near You

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

Experis

Service Desk

Rancho Cordova, CA · On-site

$19/hr

As a Service Desk, you will be part of the Customer Support Department supporting IHSS Program ... ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations ...

Experis

Service Desk

Rancho Cordova, CA · On-site

$19.50/hr

As a Service Desk representative, you will be an essential part of the support team, assisting ... ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations ...

Experis

Service Desk

Rancho Cordova, CA · On-site

$19.50/hr

As a Service Desk representative, you will be an essential part of the support team, assisting ... ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations ...

Msmc

Service Desk Associate II

Miami Beach, FL

The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex ...

Experis

Service Desk

Rancho Cordova, CA · On-site

$19.50/hr

As a Service Desk agent, you will be an essential part of the support team, assisting users with ... ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations ...

Manpower

Service Desk Tech

Fairhaven, MA · On-site

$26/hr

Associate's degree in IT, Computer Science, or similar is a plus (not required) Why This Role: * ... ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We ...

Walmart

(CAN) Customer Service Desk Associate

Cobourg, ON · On-site

CA$17.75/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional ...

The Home Depot Canada

CA$20.10 - CA$21.85/hr

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

New

The Home Depot Canada

CA$20.10 - CA$21.85/hr

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

The Home Depot Canada

CA$20.10 - CA$21.85/hr

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

New

Walmart

Customer Service Desk Associate

Slave Lake, AB · On-site

CA$16.65/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...

Experis

IT Service Desk

Brownsville, WI · On-site

$20/hr

Associate's degree or equivalent experience with 0-4 years of relevant IT support experience ... ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations ...

Manpower

Service Desk Technician

Marston, MO · On-site

We are seeking an IT Service Desk Technician who will be responsible for the assurance of ... About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ...

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What is it like to work at Experis?

Experis is a professional IT services company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and results-driven work environment.

The company's team structure is designed to support flexible and agile project delivery, with a focus on knowledge sharing and skill development across various disciplines. Experis' global presence and diverse client base offer opportunities for employees to work on a wide range of projects and technologies.

Working at Experis may appeal to candidates seeking a challenging and rewarding career in IT, with opportunities for professional growth, skill development, and global networking, as well as a chance to contribute to innovative projects and make a meaningful impact on clients' businesses.

What makes Experis an attractive place to work?

Experis is a leading professional services company that specializes in IT and business consulting, with a strong reputation for delivering innovative solutions to clients worldwide. The company fosters a collaborative work environment that encourages creativity, innovation, and continuous learning, with opportunities for employees to work on diverse projects and develop their skills. By joining Experis, professionals can gain valuable experience, expand their professional network, and contribute to the success of global clients, making it an attractive choice for those seeking challenging and rewarding careers.
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Service Desk Analyst

Service Desk Analyst

nfrastructure

Buffalo, NY • On-site

$19.75 - $27/hr

Full-time

Posted 12 days ago

Job description

Company Description
Let's Work Together
Service Desk Analyst
This position is based in Buffalo, NY
LIFE at nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500/5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
Job Description
The area: Service Desk
The Service Desk at nfrastructure is made up of a highly motivated team whose attention to detail, follow-through, and constant client support creates an energetic and productive atmosphere. Working directly with clients, the team is committed to resolving all client and internal issues as they arise and escalating problems as necessary. The Service Desk team works together to support the IT infrastructures at client locations while simultaneously maintaining and troubleshooting our internal network.
The role: Service Desk Associate
The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Service Desk Associate will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary. The Associate will install, configure, administer and support the network status monitoring tools. The Associate will also analyze the data obtained with these tools to diagnose problems, determine trends, and plan upgrades.
  • This is a shift position, you will need to be flexible to work 1st, 2nd or 3rd shift.

Responsibilities:
  • Perform customer support to client via telephone, chat and email support
  • Perform call backs as required
  • Identify and/or coordinate hardware and software requests and offer solutions for customer accounts
  • Act as a subject matter expert (SME) across limited subject areas and provide mentoring in the limited subject areas
  • Train and mentor other service desk associates as needed

Qualifications
REQUIREMENTS:
  • High School Diploma or equivalent experience
  • Experience working on a helpdesk/service desk handling tickets
  • Experience troubleshooting Desktop hardware and associated peripherals
  • Proficiency in navigating accounts with multiple skill set requirements
  • Learn and become knowledgeable of customer products and services
  • Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation
  • Ability to resolve more complex support ticket requests
  • Ability to provide support to new team members
  • Effectively manage length of calls/handle time
  • Promote teamwork and contact center success
  • Must have an advanced understanding with - Microsoft Outlook 2010, Windows 7, Internet explorer 9, and computer terminology

Additional Information
About nfrastructure:
nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary "nterprise" software platform delivers a highly differentiated value proposition for our customers and partners.
More information about nfrastructure can be found at www.nfrastructure.com
Apply for this job or another online today at www.nfrastructure.com/company/careers

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