it support
Charles Town, WV · On-site
The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partner. The Support Specialist ...
62 Encore Information Technology Jobs Hiring Near You
it support
Charles Town, WV · On-site
The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partner. The Support Specialist ...
IT Support Analyst
Bethlehem, PA · On-site
Summary The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This ...
IT Support Analyst
Bethlehem, PA · On-site
Summary The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This ...
IT Support
Bridgeville, PA · On-site
$20.50 - $28.25/hr
Job title : IT Support Location: Bridgeville, PA (Hybrid) Duration : 9+ Months Contract Type ... Strong communications, customer service skills, leadership, a high level of attention to detail ...
IT Support
Bridgeville, PA · On-site
$20.50 - $28.25/hr
Job title : IT Support Location: Bridgeville, PA (Hybrid) Duration : 9+ Months Contract Type ... Strong communications, customer service skills, leadership, a high level of attention to detail ...
IT Support Technician Level 2
Lilburn, GA · On-site
$19.75 - $27.25/hr
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We're ... Improve customer service, perception, and satisfaction. * Fast turnaround of Customer Requests.
Quick apply
IT Support Technician Level 2
Lilburn, GA · On-site
$19.75 - $27.25/hr
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We're ... Improve customer service, perception, and satisfaction. * Fast turnaround of Customer Requests.
Client Support Technician 2
$21.25 - $29.25/hr
... and support services to small and medium-size businesses. The growth and profitability of our ... Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www ...
Client Support Technician 2
$21.25 - $29.25/hr
... and support services to small and medium-size businesses. The growth and profitability of our ... Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www ...
IT Support Specialist
Palo Alto, CA · On-site
Job Title: IT Support Specialist Worksite location: Palo Alto, CA Working hours: 8am-5pm Duration:4 ... You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding ...
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IT Support Specialist
Palo Alto, CA · On-site
Job Title: IT Support Specialist Worksite location: Palo Alto, CA Working hours: 8am-5pm Duration:4 ... You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding ...
IT Support
Artesia, NM · On-site
$32.37/hr
Coordinate with internet service providers or vendors when necessary to resolve outages or service issues.Document technical issues, solutions, and system changes.Provide on-site technical support ...
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IT Support
Artesia, NM · On-site
$32.37/hr
Coordinate with internet service providers or vendors when necessary to resolve outages or service issues.Document technical issues, solutions, and system changes.Provide on-site technical support ...
IT Support
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
IT Support
Fremont, CA · On-site
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
IT Service Support Engineer
Frederick, MD · On-site
Interact with various OIT support teams such as network services, server, software systems ... AA Degree (Computer Science, Information Technology or related field) or equivalent experience.
IT Service Support Engineer
Frederick, MD · On-site
Interact with various OIT support teams such as network services, server, software systems ... AA Degree (Computer Science, Information Technology or related field) or equivalent experience.
IT Support Lead
Tampa, FL · On-site
$21.25 - $29/hr
Position Overview E-Logic, Inc. is seeking a highly motivated IT Support Lead to provide comprehensive information technology support services for the Military & Family Readiness Center (M&FRC) at ...
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IT Support Lead
Tampa, FL · On-site
$21.25 - $29/hr
Position Overview E-Logic, Inc. is seeking a highly motivated IT Support Lead to provide comprehensive information technology support services for the Military & Family Readiness Center (M&FRC) at ...
... service skills - Ability to work independently and in a team environment - Experience with remote ... support tools is an asset - IT certifications (e.g. CompTIA A+, Microsoft Certified Professional ...
... service skills - Ability to work independently and in a team environment - Experience with remote ... support tools is an asset - IT certifications (e.g. CompTIA A+, Microsoft Certified Professional ...
IT Support Specialist
Smyrna, GA · On-site
This individual should have experience in meeting and exceeding customer service SLAs. This role requires flexibility to be available for on-call rotational support. Responsibilities The IT Support ...
IT Support Specialist
Smyrna, GA · On-site
This individual should have experience in meeting and exceeding customer service SLAs. This role requires flexibility to be available for on-call rotational support. Responsibilities The IT Support ...
IT Manager
Manhattan, NY · On-site
$130K - $140K/yr
Salary: $130,000/year - $140,000/year Position Summary The Manager of IT Support Services provides leadership and oversight of the IT Support Services team and third-party service providers ...
IT Manager
Manhattan, NY · On-site
$130K - $140K/yr
Salary: $130,000/year - $140,000/year Position Summary The Manager of IT Support Services provides leadership and oversight of the IT Support Services team and third-party service providers ...
IT Support Tech
Annapolis, MD · On-site
$21.25 - $29.25/hr
IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
IT Support Tech
Annapolis, MD · On-site
$21.25 - $29.25/hr
IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
In this role, you'll oversee projects that improve IT support services, ensuring smooth operations and exceptional user experience. Preferred Background: * Candidates with experience in insurance ...
In this role, you'll oversee projects that improve IT support services, ensuring smooth operations and exceptional user experience. Preferred Background: * Candidates with experience in insurance ...
IT Tech Support - OK
Bartlesville, OK · On-site
$18.50 - $25.25/hr
The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure. The position serves as the primary point of contact ...
IT Tech Support - OK
Bartlesville, OK · On-site
$18.50 - $25.25/hr
The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure. The position serves as the primary point of contact ...
IT Field Support Analyst
Weymouth, MA · On-site
$27.78 - $37.38/hr
Summary The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health ...
IT Field Support Analyst
Weymouth, MA · On-site
$27.78 - $37.38/hr
Summary The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health ...
IT Support Technician
Wixom, MI · On-site
$50K - $80K/yr
This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...
Quick apply
IT Support Technician
Wixom, MI · On-site
$50K - $80K/yr
This role supports Image Tech clients through Level 1-2 helpdesk and field service work . Some ... Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ...
IT Support Engineer
New York, NY · On-site
IT Support Engineer - FinTech Investment Banking Location: New York City Work Model: Hybrid (4 days ... This role requires strong technical troubleshooting skills, exceptional customer service, and the ...
IT Support Engineer
New York, NY · On-site
IT Support Engineer - FinTech Investment Banking Location: New York City Work Model: Hybrid (4 days ... This role requires strong technical troubleshooting skills, exceptional customer service, and the ...
IT Support Specialist
Carlsbad, CA · On-site
JOB SUMMARY The IT Support Specialist is the first level support role providing professional ... Customer Service * Create a positive customer support experience and build strong relationships ...
IT Support Specialist
Carlsbad, CA · On-site
JOB SUMMARY The IT Support Specialist is the first level support role providing professional ... Customer Service * Create a positive customer support experience and build strong relationships ...
Encore Support Services Jobs Information
What is it like to work at Encore?
Encore is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and expertise to drive growth and success.
The company's team structure is designed to promote cross-functional collaboration, with employees working together to achieve shared goals and objectives. Encore's mission is to provide high-quality services and solutions that make a positive impact on people's lives, and the company's work environment reflects this commitment to excellence and customer satisfaction.
Working at Encore may appeal to candidates who are passionate about making a difference and are looking for a challenging and rewarding career opportunity that offers opportunities for growth and professional development in a collaborative and supportive team environment.
The company's team structure is designed to promote cross-functional collaboration, with employees working together to achieve shared goals and objectives. Encore's mission is to provide high-quality services and solutions that make a positive impact on people's lives, and the company's work environment reflects this commitment to excellence and customer satisfaction.
Working at Encore may appeal to candidates who are passionate about making a difference and are looking for a challenging and rewarding career opportunity that offers opportunities for growth and professional development in a collaborative and supportive team environment.
What makes Encore an attractive place to work?
Encore is a well-established company in the industry, recognized for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative atmosphere, with opportunities for employees to contribute to projects and share knowledge with colleagues. Working at Encore offers a chance to be part of a dynamic team, where individuals can grow professionally, develop new skills, and make meaningful contributions to the company's success.
What are the most popular job types at Encore?
What are the most popular jobs at Encore?
What are the most popular categories at Encore?
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Job description
IT Field Engineer
Position Summary:
The IT Support Specialist position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partner. The Support Specialist’s primary responsibilities include supporting Windows desktop, MAC OSX and Application Troubleshooting through performance management metrics. The position will ensure that the corporation’s Windows/MAC environments are maintained according to industry best practices. Daily Tasks include monitoring daily work activities, related to Ticket Assignment Queues, Application Support, End User OS vulnerability remediations on systems, managing remote ticket from Students and Staff for IT Related concerns.
Primary Responsibilities, Essential Functions and Requirements:
· Manage and Support the IT Field Support team by handling daily ticket assignments related to remote support needs.
- Monitor Ticket queues, respond and close tickets in relation to SLA requirements.
- Assist with Maintaining Knowledge base article to verify content is up to date and new troubleshooting tips are added as needed.
- Provide Quality Customer Service and Knowledge Support to Partner Faculty/Students and Staff.
- Responsible for making sure all tickets assigned are followed up on every 24 hours using medium such as chat, phone and Email.
- Work closely with other colleagues to find a solution to new issues or a work-around to make sure that every contact is provided with an appropriate response to assist with their issue or request.
- Maintains a strong understanding of partner’s environments, including but not limited to software applications, learning management systems, and account creation procedures.
- Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems.
- Define and maintain security procedures and policies; enforce these policies with ITSS team members
- Monitoring, supporting, and troubleshooting systems issues
- Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues
- Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
- Continue training for ITSS team members on processes and procedures.
Requirements
Experience and Qualifications:
- Possession of relevant industry certifications is highly advantageous
- Extensive operations experience in IT support roles.
- Exceptional communication skills and a proven track record of delivering excellent customer service
- In-depth knowledge of technology platforms within the higher education sector
- Strong analytical and problem-solving capabilities
- Expertise in supporting various operating system platforms, including Microsoft 365 and Active Directory.
- Advanced troubleshooting skills for Windows and MAC OS Environments.
- Advanced troubleshooting skills with Network devices
- Proficiency in supporting AV technologies for classrooms, lectures, and performance halls
- Ability to effectively communicate technical topics to individuals with varying levels of technical expertise
- Excellent written and verbal communication skills, with the ability to thoroughly document implementations, modifications, and removals
Education, Certifications and Licensures:
- Bachelor of Science, Computer Science, MIS degree or equivalent experience (recommended)